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CW
Chess Instructor | Fall
Chess Wizards
Bloomfield Hills, MI
- $40 to $45 USD / hour
Chess Wizards is seeking enthusiastic, reliable instructors to join our after-school enrichment program! If you can make learning fun, create a positive classroom environment, and share the…
Added 4 mins ago
Technician - Radiology/ Imaging - PRN
UHS
WILDOMAR, CA
…diagnostic imaging procedures within a fast paced hospital environment to support accurate patient diagnosis and treatment. This role prepares, positions, and educates patients for imaging…
Added 4 mins ago
Registered Nurse (RN) - New Graduate Opportunity
UHS
CHAMPAIGN, IL
A safe and supportive environment that puts patient care first and values the nursing profession. One of the most rewarding aspects of working as a Registered Nurse (RN) is providing…
Added 4 mins ago
Mental Health Tech/FT
UHS
ORLANDO, FL
…directly with patients in a psychiatric facility or rehabilitation program is highly…
Added 4 mins ago
LPN/LVN
UHS
PALMDALE, CA
Under the direction of the Department Manager, Registered Nurse, and / or Charge Nurse, the Licensed Vocational Nurse is responsible for providing nursing care for patients and is guided by…
Added 4 mins ago
Registered Nurse - Emergency Dept - FT Nights
UHS
MURRIETA, CA
A safe and supportive environment that puts patient care first and values the nursing profession. One of the most rewarding aspects of working as a Registered Nurse (RN) is providing…
Added 4 mins ago
MGR - ADMISSIONS/PT ACCESS
UHS
WASHINGTON
We are seeking an Admitting Manager (Full Time)
Added 17 mins ago
FF
Team Member
Freddy's Frozen Custard
Charlotte, NC
- $16.67 to $21.71 USD / hour
As an Assistant Manager, you are a critical part of the Leadership Team in your restaurant, coaching and developing team members so you, your team members and your store are successful.…
Added 27 mins ago
J
Manager Database Administrator
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
As a Manager Database Administrator, you will lead a specialized team responsible for managing and optimizing critical database infrastructure in a cloud-based environment. You will oversee…
Added 28 mins ago
BA
Test Test
Bradley Angle
Portland, OR
- $50,000 to $55,000 USD / year
Report critical incidents or challenging situations immediately to the Emergency Shelter Manager.
Added 29 mins ago
ED Paramedic PRN
Paulding Medical Center, Inc.
United States
Reports to Manager of Emergency Department. The Emergency Department Paramedic is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that…
Added 34 mins ago
Business Development Manager, SMS
Celgard, LLC
Charlotte, NC
…develop and manufacture membrane battery separators that are critical components used in lithium-ion batteries for electric drive vehicles (EDVs) and energy storage systems…
Added 34 mins ago
Engineering Manager
Kyoto Fusioneering America
Oak Ridge, TN
Kyoto Fusioneering (KF) is the world’s premier fusion technology and integrated systems provider, delivering critical-path technologies required for commercial fusion power. We specialize…
Added 36 mins ago
SG
Project Manager - Clinical Supply
SOKOL GxP Services
New Brunswick, NJ
- $44.04 to $55.94 USD / hour
We are seeking a Clinical Supply Project Manager to coordinate clinical trial packaging and labeling projects in a GMP-regulated pharmaceutical environment. This position focuses on…
Added 36 mins ago
G
Junior Catalog Operations Coordinator
GOVX
San Diego, CA
- $22 to $24 USD / hour
0–2 years’ experience in an office environment performing project-based work.
Added 36 mins ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
· Provide leadership during critical project milestones, major equipment failures, grid events, and commissioning activities.
Added 36 mins ago
(Philadelphia) Energy Efficiency Account Manager
Energy Infrastructure Partners LLC
Philadelphia, PA
The Account Manager will play a critical role in building relationships with customers and guiding them through the program process, from initial engagement through project development and…
Added 36 mins ago
WD
Project Manager
WS Development
Chestnut Hill, MA
- $110,000 to $140,000 USD / year
In this role, you will act as a Project Manager and manage mission-critical projects that advance our organizational goals - implementing new business technologies, designing and improving…
Added 36 mins ago
Account Manager
Swank Motion Pictures
St. Louis, MO
The Account Manager plays a critical role in driving customer success, strengthening relationships, and identifying opportunities for growth and innovation at Swank Motion Pictures. This…
Added 36 mins ago
BC
Temporary Program Associate
Brilliant Corners
San Francisco, CA
- $26.44 to $27.88 USD / hour
The Program Associate provides critical support to the Housing Services team through administrative back-office functions, keeping up-to-date records, preparing check requests, updating…
Added 36 mins ago
OO
Communications Manager
One Omaha
NE · Omaha, NE
- $55,000 to $65,000 USD / year
The Communications Manager will be responsible for implementing and managing One Omaha’s communications strategy, driving visibility and elevating the stories of our neighborhoods. This…
Added 38 mins ago
Food Service Director
Red Comet
Arlington, TX
…across five campuses of our valued partner school district. This critical leadership role ensures the successful delivery of high-quality, nutritious meals that meet all federal, state, and…
Added 39 mins ago
TS
Public Relations Manager
The Stirling Foundation
Pleasant Grove, UT
- $134,863 to $168,842 USD / year
The Public Relations Manager will lead efforts to enhance and maintain the organization's image, reputation, and relationships with key stakeholders. The role is critical in fostering…
Added 39 mins ago
AB
Transportation Scheduler
Advanced Behavioral Health, Inc
Remote, United States
- $43,680 USD / year
Must be able to work in a fast-paced environment, quickly respond to changes in schedules and be able to meet critical deadlines each day with confidence and a positive attitude
Added 43 mins ago
Office Manager - Beachview Family Dental
SGA Dental Partners OPCO LLC
Gulfport, MS
At Beachview Family Dental, we take pride in delivering high-quality, patient-centered care in a warm, welcoming environment. We believe in building strong relationships with our patients…

Closed listing

Spirax-Sarco Ltd.

Customer Experience Representative

Wilmington, MA, United States

$49,686 to $83,360 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $49,686 to $83,360 USD / year
Experience: 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Customer Experience Representative (B2B)Location: 37 Upton Drive, Wilmington, MALocation Type: HybridWebsite: https://www.wmfts.com/en/Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Why Join Us

Work on high-impact, technically complex solutions across global industries
Be part of a collaborative, people-first culture with strong internal mobility
Access career growth and development opportunities, including leadership pathways
Contribute to a company committed to inclusion, innovation, and sustainability

This role will focus on:We are looking for a motivated and detail-oriented individual to join our newly formed Customer Experience (CX) team, where our focus is on enhancing the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth. With a customer-focused mindset, you will own the end-to-end inquiry-to-order process - ensuring a seamless experience from initial quotation through order entry, confirmation, tracking, and post-delivery issue resolution. You will serve as a key liaison between customers and internal teams, ensuring needs are met efficiently, accurately, and in alignment with standard operating procedures. This role is based in Wilmington, MA and operates on a hybrid schedule (3 days in-office).

What you’ll be doing:

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to- date.
Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
Collaborate and liase with internal teams to ensure the customer’s needs are prioritized and followed up on.
Monitor and maintain delivery timelines to ensure alignment with customer expectations.
Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order.
Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success.
Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system.
Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
Perform other duties as assigned or directed by the manager.

This is what you’ll need to be successful in this role:

2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Strong verbal and written communication skills, with the ability to engage effectively with both internal teams and external customers.
Demonstrated ability to build and maintain customer relationships, including comfort with phone and/or in-person interactions as needed.
Proactive, solutions-oriented mindset with solid analytical and problem-solving skills to resolve issues efficiently.
High level of accuracy and organization, with attention to detail in order entry and customer data management.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus.
Proven ability to develop and sustain strong customer relationships with professionalism and credibility.
Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.
Familiarity with standard operating procedures and a commitment to following and improving them where appropriate.
Collaborative and approachable style, with strong interpersonal skills to work across teams and functions.
Detail-oriented with a proactive approach to identifying and resolving challenges.

Physical Demands:

Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
Work Environment: Typical office setting with moderate noise levels and standard office equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position offers a salary range of USD 49,686.00 - 83,360.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments. Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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