Jobs in the United States

25+ jobs

Save this search

Added just now
UH
Registered Nurse (RN) - Acute Orthopedics 6 East
UVA Health
Charlottesville, VA
- $41.05 to $54.15 USD / hour
…Joint Commission Certification for the Total Joint Replacement Program and the International Geriatric Fracture Core Certification - reflecting a sustained dedication to advancing best…
Added 2 mins ago
E T Consultant
World Bank Group
Washington, DC
Added 3 mins ago
MU
Expanded Learning Site Lead - District Office, MTSS for Expanded Learning & Academic Enrichment Department, 7 hrs./day (Full Benefits) (Shift Differential)
Manteca Unified School District
Manteca, CA, CA
- $26.7 to $37.23 USD / hour
Opportunities Program at one or more school sites.
Added 3 mins ago
Child Nutrition Assistant (3.9 hours per day)
Hamilton Unified School District
Hamilton City, CA
…District. This position provides support to the Site Nutrition Lead in food service preparation and production, including cooking, baking, transporting, catering, and performs cleaning and…
Added 7 mins ago
II
Senior PKI & Cryptographic Infrastructure Engineer
IDR Inc.
Denver, CO
- $90 to $95 USD / hour
…top clients for a remote opportunity. In this role, you will lead the enhancement and automation of enterprise cryptographic and certificate management platforms, helping strengthen…
Added 7 mins ago
SP
Part-Time Youth Program Specialist
Sacred Path Indigenous Wellness Center
Long Beach, CA
- $22 to $25 USD / hour
- Part-time
The Youth Program Specialist provides culturally responsive, strengths-based support services to American Indian, Alaska Native, and Indigenous youth. This position promotes positive youth…
Added 8 mins ago
Mid, Cyber Project Manager
Deloitte US
Colorado Springs, CO
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
Added 8 mins ago
LEAD PRINCIPAL ENGINEER, ID1 ATE DE PROC
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
…Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide…
Added 8 mins ago
Director BESS
Constellation Energy Generation, LLC.
Kennett Square, PA
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 10 mins ago
HBM Design Architect
Micron Technology, Inc.
Richardson, TX
As an HBM Design Architect, you will lead the technical enablement of novel memories and integration technologies - such as DRAM, gain-cell memory, stacked DRAM, and scaled-pitch hybrid…
Added 13 mins ago
E T Consultant
World Bank Group
Washington, DC
Added 14 mins ago
UB
General Manager
Ulta Beauty, Inc.
Millbury, MA
- $87,360 to $120,640 USD / year
…process excellence, a drive for results, and the ability to lead, influence and develop their…
Added 15 mins ago
J
Vibration Analyst
Jobgether
Remote, United States
- $71,000 to $80,000 USD / year
Prepare and lead operational review meetings with clients, presenting program achievements, performance results, challenges, and improvement opportunities.
Added 15 mins ago
J
Strategy & Operations Associate, GTM
Jobgether
Remote, United States
- $100,000 to $110,000 USD / year
Cross-Functional Program Management: Lead strategic go-to-market initiatives from planning and coordination through execution, measurement, and operational adoption.
Added 15 mins ago
J
Senior Project Manager, Scrum Master
Jobgether
Remote, United States
- $130,000 to $140,000 USD / year
End-to-End Project and Program Management: Lead the delivery of enterprise data platform, integration, analytics, and reporting initiatives from initial intake and discovery through…
Added 15 mins ago
J
Senior Machine Learning Engineer, Inference
Jobgether
Remote, United States
- $250,000 to $300,000 USD / year
You will lead end-to-end inference optimization, ensuring that advanced machine learning models perform efficiently and reliably in production environments. Your responsibilities will…
Added 15 mins ago
Director, Innovation
Jobgether
Remote, United States
Lead the strategy and execution of AI innovation across internal operations and client-facing services. As Director of Innovation, you will identify opportunities to leverage artificial…
Added 15 mins ago
Director, Global Services Operations & Excellence
Jobgether
Remote, United States
As the Director, Global Services Operations & Excellence, you will build and lead a global operations function responsible for optimizing training and advisory service delivery worldwide.…
Added 15 mins ago
J
Director, Customer Sales
Jobgether
Remote, United States
- $130,000 to $150,000 USD / year
We are seeking a strategic, results-driven Director of Customer Sales to lead and accelerate revenue growth within an established SaaS customer portfolio. In this leadership role, you will…
Added 15 mins ago
Clinic Director I Licensed Physical Therapist (PT)
EmpowerMe Wellness
Rogers, AR
At EmpowerMe Wellness, our Clinic Directors don’t just manage teams - they lead the heartbeat of care inside our communities.
Added 15 mins ago
EW
Clinic Director I Licensed Physical Therapist (PT)
EmpowerMe Wellness
Torrance, CA · Rolling Hills Estates, CA
- $52 to $60 USD / hour
At EmpowerMe Wellness, our Clinic Directors don’t just manage teams - they lead the heartbeat of care inside our communities.
Added 15 mins ago
Clinic Director I Licensed Physical Therapist Assistant (PTA)
EmpowerMe Wellness
Rogers, AR
At EmpowerMe Wellness, our Clinic Directors don’t just manage teams - they lead the heartbeat of care inside our communities.
Added 15 mins ago
EW
Clinic Director I - Licensed Certified Occupational Therapy Assistant (COTA)
EmpowerMe Wellness
Charleston, IL
- $28 to $34 USD / hour
At EmpowerMe Wellness, our Clinic Directors don’t just manage teams - they lead the heartbeat of care inside our communities.
Added 15 mins ago
Clinic Director I Licensed Physical Therapist (PT)
EmpowerMe Wellness
Norman, OK
At EmpowerMe Wellness, our Clinic Directors don’t just manage teams - they lead the heartbeat of care inside our communities.
Added 19 mins ago
O
Lead Principal Data Hall Designer
Oracle
Seattle, WA
- $146,300 to $306,400 USD / year

Spirax-Sarco Ltd.

Customer Experience Representative

Wilmington, MA, United States

$49,686 to $83,360 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $49,686 to $83,360 USD / year
Experience: 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Title: Customer Experience Representative (B2B)Location: 37 Upton Drive, Wilmington, MALocation Type: HybridWebsite: https://www.wmfts.com/en/Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Why Join Us

Work on high-impact, technically complex solutions across global industries
Be part of a collaborative, people-first culture with strong internal mobility
Access career growth and development opportunities, including leadership pathways
Contribute to a company committed to inclusion, innovation, and sustainability

This role will focus on:We are looking for a motivated and detail-oriented individual to join our newly formed Customer Experience (CX) team, where our focus is on enhancing the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth. With a customer-focused mindset, you will own the end-to-end inquiry-to-order process - ensuring a seamless experience from initial quotation through order entry, confirmation, tracking, and post-delivery issue resolution. You will serve as a key liaison between customers and internal teams, ensuring needs are met efficiently, accurately, and in alignment with standard operating procedures. This role is based in Wilmington, MA and operates on a hybrid schedule (3 days in-office).

What you’ll be doing:

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to- date.
Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
Collaborate and liase with internal teams to ensure the customer’s needs are prioritized and followed up on.
Monitor and maintain delivery timelines to ensure alignment with customer expectations.
Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order.
Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success.
Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system.
Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
Perform other duties as assigned or directed by the manager.

This is what you’ll need to be successful in this role:

2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Strong verbal and written communication skills, with the ability to engage effectively with both internal teams and external customers.
Demonstrated ability to build and maintain customer relationships, including comfort with phone and/or in-person interactions as needed.
Proactive, solutions-oriented mindset with solid analytical and problem-solving skills to resolve issues efficiently.
High level of accuracy and organization, with attention to detail in order entry and customer data management.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus.
Proven ability to develop and sustain strong customer relationships with professionalism and credibility.
Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.
Familiarity with standard operating procedures and a commitment to following and improving them where appropriate.
Collaborative and approachable style, with strong interpersonal skills to work across teams and functions.
Detail-oriented with a proactive approach to identifying and resolving challenges.

Physical Demands:

Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
Work Environment: Typical office setting with moderate noise levels and standard office equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position offers a salary range of USD 49,686.00 - 83,360.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments. Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Apply About employer

More about this job

Skills

Customer experience
Customer service
Sales
Customer relations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP
Microsoft Dynamics AX
Use a computer

Report this job