Jobs in the United States

25+ jobs

Save this search

Added just now
Supply Chain Capacity Engineer
Meta
Montpelier, VT
Meta is seeking a Planning & Capacity Engineer to join the Infrastructure Supply Chain and Engineering (ISCE) Planning team to focus on planning optimization for all of Meta’s…
Added 1 min ago
Power Engineer II
HPE
Sunnyvale, CA
· Front End Power System development process involves elements of System Level Conceptualization, and getting involved in the full cycle of engineering development with HPE Supplier(s),…
Added 4 mins ago
Manufacturing Engineer
Ralliant
Spartanburg, SC · Spartanburg
The Manufacturing Engineer will provide hands-on troubleshooting, root-cause analysis, and process improvement within Anderson-Negele’s assembly cells in Spartanburg, SC. Working directly…
Added 7 mins ago
MP
Electrical Engineer II
MESA POWER SOLUTIONS LLC
Evansville, WY
- $96,000 to $106,000 USD / year
Operating independently of day-to-day Senior Engineering oversight, the Electrical Engineer II owns the design, integration, optimization, and documentation of advanced industrial power…
Added 12 mins ago
Digital Innovation Software Engineering Leader
Barry-Wehmiller
Remote, United States
…relationship management is critical to the success of this role. The Engineer Leader is responsible for integrating comprehensive people, process, and technology solutions to drive…
Added 13 mins ago
Electro/Mechanical Assembler - 2nd Shift - McKinney, TX Assembly/Operations -
RTX
United States
…on units that have failed testing. Rework requires a higher level of understanding of the build process and work instructions, as the sequence does not follow a linear start-to-finish flow.…
Added 26 mins ago
Power Electronics Engineer - High Voltage (Starlink)
SpaceX
Redmond, WA
As a key player on this team, you'll lead the design of sophisticated kV-level power supplies that drive TWTA systems. From concept to deployment, you'll own the full hardware lifecycle -…
Added 38 mins ago
Lead Quality Engineer
VEGA Americas
Mason, OH
The Lead Quality Engineer serves as the primary technical leader for the Quality Engineering team, providing coaching, guidance, and quality oversight across product development,…
Added 38 mins ago
A
Electronics Test Engineer
Actalent
Merritt Island, FL
- $36 to $43 USD / hour
Job Title: Integration and Test EngineerJob DescriptionThe Integration and Test Engineer defines, documents, analyzes, performs, and interprets tests for products, systems, components, and…
Added 39 mins ago
Mission Operations Engineer (Entry-Level) - Millennium Space Systems
Millennium Space Systems
Chantilly, VA
This position’s internal job code is Systems Engineer. Our team is currently hiring for a Level 1-2.
Added 39 mins ago
2nd Shift Manufacturing Engineer (Associate or Experienced)
The Boeing Company
Mesa, AZ
The Boeing Defense, Space & Security (BDS) team is seeking a Manufacturing Engineer on 2nd shift to support Air Dominance production engineering in Mesa, AZ.
Added 39 mins ago
Manufacturing Engineer (Associate or Experienced)
The Boeing Company
Mesa, AZ
The Boeing Defense, Space & Security (BDS) team is seeking a Manufacturing Engineer to support Air Dominance production engineering in Mesa, AZ.
Added 50 mins ago
Reliability Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
JLL is seeking a Reliability Engineer to join our team!
Added 51 mins ago
Manufacturing Equipment Technician (MTE) - Front End Nights Shift - Shift 4
Intel Corporation
AZ
HS/GED or higher non-semi degree AND 4+ years Field Service Engineer (2) level semiconductor maintenance experience
Added 56 mins ago
Systems Engineer - API
Clayton
In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our newer Active…
Added 1 hour ago
1
Senior Manufacturing Engineer - Actuators
1X
San Carlos, CA
- $140,000 to $190,000 USD / year
- Partner with design engineering as the manufacturing voice in design reviews, giving DFM, DFA, and DFT feedback, checking tolerances against demonstrated process capability, and driving…
Added 1 hour ago
Systems Engineer - API
Novo Nordisk
Clayton, NC
In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our newer Active…
Added 1 hour ago
Senior Specialist, Operations Project Engineer
L3Harris Technologies
Salt Lake City, UT
The Operations Project Engineer (OPE) is the technical bridge between Operations and Design Engineering whose charter is to solve Design/Manufacturing/Test issues that have Business level…
Added 1 hour ago
Senior Product Engineer
Henry Pratt Company, LLC
Kimball, TN
…industries and has an immediate opening for a Senior Product Engineer in our newest Kimball, TN facility. For over 160 years MWP’s manufacturing commitment has ensured one of the world’s…
Added 1 hour ago
Project Quality Engineer
Bureau Veritas
Chicago
The Projects Quality Engineer provides end-to-end quality assurance and oversight across engineering, procurement, supplier manufacturing, construction, commissioning, and project turnover…
Added 1 hour ago
Power Engineer II
Hewlett Packard Enterprise
Sunnyvale, CA
· Front End Power System development process involves elements of System Level Conceptualization, and getting involved in the full cycle of engineering development with HPE Supplier(s),…
Added 1 hour ago
Equipment Engineer I
USA-Medtronic MiniMed, Inc 1017
Northridge, CA
Establishes programs and solutions for increasing uptime and for equipment problems that affect the manufacturing process.
Added 1 hour ago
Propulsion Engineer II
Blue Origin Personnel, LLC
United States
This role is part of the Blue Origin Engines business unit, where our focus is the design, development, manufacturing, and testing of engines and propulsion systems. Built for multiple…
Added 1 hour ago
Vehicle operation engineer II –New Glenn 9X4 Mechanical Sub System
Blue Origin Personnel, LLC
Space Coast, FL
Working closely with the stage-level Vehicle Operations Integration lead, and you will create a comprehensive set of constraints, alerts, and limits for the New Glenn test and launch teams.…
Added 1 hour ago
Engineer II – Piping System Design
Blue Origin Personnel, LLC
Huntsville, AL
This role is part of the Blue Origin Engines business unit, where our focus is the design, development, manufacturing, and testing of engines and propulsion systems. Built for multiple…

Spirax-Sarco Ltd.

Customer Experience Representative

Wilmington, MA, United States

$49,686 to $83,360 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $49,686 to $83,360 USD / year
Experience: 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Title: Customer Experience Representative (B2B)Location: 37 Upton Drive, Wilmington, MALocation Type: HybridWebsite: https://www.wmfts.com/en/Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Why Join Us

Work on high-impact, technically complex solutions across global industries
Be part of a collaborative, people-first culture with strong internal mobility
Access career growth and development opportunities, including leadership pathways
Contribute to a company committed to inclusion, innovation, and sustainability

This role will focus on:We are looking for a motivated and detail-oriented individual to join our newly formed Customer Experience (CX) team, where our focus is on enhancing the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth. With a customer-focused mindset, you will own the end-to-end inquiry-to-order process - ensuring a seamless experience from initial quotation through order entry, confirmation, tracking, and post-delivery issue resolution. You will serve as a key liaison between customers and internal teams, ensuring needs are met efficiently, accurately, and in alignment with standard operating procedures. This role is based in Wilmington, MA and operates on a hybrid schedule (3 days in-office).

What you’ll be doing:

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to- date.
Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
Collaborate and liase with internal teams to ensure the customer’s needs are prioritized and followed up on.
Monitor and maintain delivery timelines to ensure alignment with customer expectations.
Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order.
Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success.
Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system.
Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
Perform other duties as assigned or directed by the manager.

This is what you’ll need to be successful in this role:

2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Strong verbal and written communication skills, with the ability to engage effectively with both internal teams and external customers.
Demonstrated ability to build and maintain customer relationships, including comfort with phone and/or in-person interactions as needed.
Proactive, solutions-oriented mindset with solid analytical and problem-solving skills to resolve issues efficiently.
High level of accuracy and organization, with attention to detail in order entry and customer data management.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus.
Proven ability to develop and sustain strong customer relationships with professionalism and credibility.
Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.
Familiarity with standard operating procedures and a commitment to following and improving them where appropriate.
Collaborative and approachable style, with strong interpersonal skills to work across teams and functions.
Detail-oriented with a proactive approach to identifying and resolving challenges.

Physical Demands:

Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
Work Environment: Typical office setting with moderate noise levels and standard office equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position offers a salary range of USD 49,686.00 - 83,360.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments. Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Apply About employer

More about this job

Skills

Customer experience
Customer service
Sales
Customer relations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP
Microsoft Dynamics AX
Use a computer

Report this job