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Program Coordinator (Lee County) Civil Case Management
Florida State Courts, Twentieth Judicial Circuit, Administrative Office of the Courts
Fort Myers, FL
- $61,515.6 USD / year
…Civil Case Management Program. The Program Coordinator acts as lead case manager, provides supervision to professional case management staff, continually monitors and improves case…
Added 2 mins ago
Head of Finance - R&D
Jobgether
Remote, United States
As Head of Finance - R&D, you will lead the development and management of the financial infrastructure, treasury operations, and banking partnerships supporting international technology…
Added 2 mins ago
Deputy CDO
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Deputy Chief Data Officer (Deputy CDO) based in United…
Added 2 mins ago
Account Manager and B2B Growth Consultant
Jobgether
Remote, United States
Lead strategic workshops with clients to define target audiences, positioning, messaging, and growth objectives.
Added 3 mins ago
GS
Diagnostic Delivery Lead
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Remote, United States
- $123,000 to $205,000 USD / year
…early and late-stage oncology trials. As Diagnostic Delivery Lead, you will own the operational delivery of diagnostics within your assigned studies: from biosample collection and clinical…
Added 6 mins ago
Human Resource Generalist
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Miami, FL
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Added 6 mins ago
Technical Program Manager III, Site Reliability Engineering, Google Cloud
Google
Sunnyvale, CA
Proven track record of managing complex engineering migrations, architectural convergence, compliance/data residency programs (e.g., multi-region or country-level data isolation), or cloud…
Added 6 mins ago
Strategic Negotiator, Energy Market Development, Energy Impact and Strategic Initiatives
Google
San Francisco, CA · Ann Arbor, MI · Atlanta, GA · Austin, TX · Cambridge, MA · Chicago, IL · Detroit, MI · Houston, TX · Irvine, CA · Kirkland, WA · Madison, WI · New York, NY · Portland, OR · Seattle, WA · Thornton, CO · Washington, DC
…Google's future -- everything from underwater cables to physical data center space. As a Strategic Negotiator, you combine your deep market knowledge of a given sector with tech industry…
Added 6 mins ago
Technical Program Manager II, Enterprise Infrastructure, Cloud Networking
Google
Austin, TX · Thornton, CO
Experience delivering network technologies in enterprise offices, data centers, or ISP/Telco programs.
Added 6 mins ago
Logistics Commercial and Network Strategy Manager
Google
Sunnyvale, CA · Atlanta, GA · New Albany, OH · Midlothian, TX
Lead global network design and space planning initiatives across fulfillment and data center sites, optimizing material flow, logistics topology, and facility layout to maximize operational…
Added 6 mins ago
Senior Product Manager, Google Messages
Google
Mountain View, CA
Experience collaborating with multidisciplinary teams of engineers, designers, researchers, and data scientists.
Added 6 mins ago
Senior Finance Manager, Energy and Sustainability
Google
Sunnyvale, CA · Kirkland, WA
This leadership role is part of the Data Center Acquisitions and Energy finance team and provides financial and analytical insights and business planning support to the Energy and Location…
Added 11 mins ago
Production Planner
Siemens Energy
Richland, MS
…priorities, material availability, production capacity, manufacturing lead times, and operational…
Added 18 mins ago
B
Copy of Client Operations Lead
Barry's
Wainscott, NY
- $25 USD / hour
The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of…
Added 19 mins ago
DRAM Process Integration Engineer
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Lead integration activities for advanced semiconductor devices, including charge storage devices, thin-film transistors (TFTs), and related device structures
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SR. INDUSTRIAL ENGINEER - DEG PE
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Lead alignment across multiple functions on product development demand, forecasts, and execution
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IT Software Engineer IV
Idaho Division of Human Resources
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Lead the design, development, modernization, and support of complex enterprise applications, integrations, APIs, data exchange solutions, and automation platforms.
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Patient Registration Specialist Boise FT Evening Shift
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Research, collect, and analyze data toidentifyopportunities and develop actionable solutions.
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Sleep Tech II
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…PAP and oxygen titration) to ensure collection of appropriate…
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EG
Operations - Process Manager - Sr
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Boise, ID
- $55 to $65 USD / hour
Preferred: Background as an IT professional, data analyst, software developer, or auditor.
Added 20 mins ago
Senior Systems Engineer
Anduril Industries
Costa Mesa, CA
…OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is…
Added 23 mins ago
Program Manager - Material Processing
AeroVironment, Inc.
United States
…AeroVironment (AV) is searching for a technical project manager to help lead the development, advancement, and transition of technologies in support of the Air Force and broader Department…
Added 23 mins ago
Program Manager - Ceramics
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United States
…AeroVironment (AV) is searching for a technical project manager to help lead the development, advancement, and transition of technologies in support of the Air Force and broader Department…
Added 26 mins ago
VH
Senior Psychologist (National Manager)
Veterans Health Administration
Location Negotiable After Selection
- $147,945 to $197,200 USD / year
Oversees the collection, analysis, and evaluation of national clinical program data to monitor performance, establish benchmarks, identify disparities, and inform strategic decisions.
Added 26 mins ago
VH
Accountant
Veterans Health Administration
West Palm Beach, FL
- $65,735 to $103,399 USD / year
…ledger and related subsidiary activity. Analyzes accounting data, researches discrepancies, and determines root causes (e.g., timing differences, miscoding, missing documentation, or…

Spirax-Sarco Ltd.

Customer Experience Representative

Wilmington, MA, United States

$49,686 to $83,360 USD / year

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Job details

Pay: $49,686 to $83,360 USD / year
Experience: 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Title: Customer Experience Representative (B2B)Location: 37 Upton Drive, Wilmington, MALocation Type: HybridWebsite: https://www.wmfts.com/en/Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Why Join Us

Work on high-impact, technically complex solutions across global industries
Be part of a collaborative, people-first culture with strong internal mobility
Access career growth and development opportunities, including leadership pathways
Contribute to a company committed to inclusion, innovation, and sustainability

This role will focus on:We are looking for a motivated and detail-oriented individual to join our newly formed Customer Experience (CX) team, where our focus is on enhancing the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth. With a customer-focused mindset, you will own the end-to-end inquiry-to-order process - ensuring a seamless experience from initial quotation through order entry, confirmation, tracking, and post-delivery issue resolution. You will serve as a key liaison between customers and internal teams, ensuring needs are met efficiently, accurately, and in alignment with standard operating procedures. This role is based in Wilmington, MA and operates on a hybrid schedule (3 days in-office).

What you’ll be doing:

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to- date.
Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
Collaborate and liase with internal teams to ensure the customer’s needs are prioritized and followed up on.
Monitor and maintain delivery timelines to ensure alignment with customer expectations.
Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order.
Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success.
Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system.
Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
Perform other duties as assigned or directed by the manager.

This is what you’ll need to be successful in this role:

2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Strong verbal and written communication skills, with the ability to engage effectively with both internal teams and external customers.
Demonstrated ability to build and maintain customer relationships, including comfort with phone and/or in-person interactions as needed.
Proactive, solutions-oriented mindset with solid analytical and problem-solving skills to resolve issues efficiently.
High level of accuracy and organization, with attention to detail in order entry and customer data management.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus.
Proven ability to develop and sustain strong customer relationships with professionalism and credibility.
Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.
Familiarity with standard operating procedures and a commitment to following and improving them where appropriate.
Collaborative and approachable style, with strong interpersonal skills to work across teams and functions.
Detail-oriented with a proactive approach to identifying and resolving challenges.

Physical Demands:

Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
Work Environment: Typical office setting with moderate noise levels and standard office equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position offers a salary range of USD 49,686.00 - 83,360.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments. Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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Skills

Customer experience
Customer service
Sales
Customer relations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
ERP
Microsoft Dynamics AX
Use a computer

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