Documentation Specialist

Position Summary The Order Fulfillment Administrator provides sales, customer, and service support by managing end-to-end order processing and fulfillment activities. This role serves as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders critical to patient therapy.

Responsibilities:

Essential Functions & Responsibilities ? Deliver a world-class customer service experience to both internal and external customers. ? Process customer orders from order review and entry through fulfillment, including order entry in Great Plains, purchase order receipt, and shipping transactions in Oracle. ? Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo orders. ? Manage evaluation and placement agreements and assist in coordinating capital equipment sales demonstrations in partnership with Sales and Operations. ? Track demo equipment and coordinate related logistics. ? Drive the order fulfillment process by acting as a liaison between customers and internal resources to ensure on-time delivery. ? Partner with Operations to expedite parts or materials as needed to meet customer requirements. ? Prepare and review documentation for domestic and international shipments, such as Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper?s Letters of Instruction (SLI), and Dangerous Goods documentation. ? Send delivery notifications to internal and external customers, as required. ?

Working hours: 7:00 AM - 4:00 PM

Skills:

Coordinate pick-ups and shipments with freight forwarders. ? Serve as a primary point of contact for order-related inquiries and issue resolution, including out-of-box failures, complaints, and shipping discrepancies. Required Skills & Competencies ? Excellent follow-through skills, interpersonal skills, hardworking, a self-starter, and a problem solver. Must have excellent attention to detail and accuracy. ? Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment. ? Must be able to work independently and in a team environment. ? Prior certification or knowledge of Hazardous Material or Dangerous goods shipments. ? Strong customer service skills with the ability to professionally interact with internal and external customers. ? Ability to identify, handle, and appropriately escalate customer issues promptly. ? Strong data entry, written, and verbal communication skills. ? Self-starter with strong problem-solving abilities; able to work independently and as part of a team. ? Dependable, responsible, and reliable with a positive, can-do attitude. ? Ability to remain calm and professional when interacting with upset or frustrated customers. ? Proficiency in using CRM or Manufacturing systems, databases, spreadsheets, email, and related tools to perform required tasks.

Education:

No Degree Required

Experience:

4-7 years

Qualifications:

3 years of experience in sales order administration, sales support, or order fulfillment. 2+ years of export documentation preparation experience required. Intermediate to advanced proficiency in Microsoft Excel

asap

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

key responsibilities

Essential Functions & Responsibilities? Deliver a world-class customer service experience to both internal and externalcustomers.? Process customer orders from order review and entry through fulfillment, including orderentry in Great Plains, purchase order receipt, and shipping transactions in Oracle.? Process internal order requests, including in-service, service orders, service depotrequests, evaluations, and demo orders.? Manage evaluation and placement agreements and assist in coordinating capitalequipment sales demonstrations in partnership with Sales and Operations.? Track demo equipment and coordinate related logistics.? Drive the order fulfillment process by acting as a liaison between customers and internalresources to ensure on-time delivery.? Partner with Operations to expedite parts or materials as needed to meet customerrequirements.? Prepare and review documentation for domestic and international shipments, such asCommercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance(COC), Shipper?s Letters of Instruction (SLI), and Dangerous Goods documentation.? Send delivery notifications to internal and external customers, as required.?

experience 4-7 years

skills Coordinate pick-ups and shipments with freight forwarders.? Serve as a primary point of contact for order-related inquiries and issue resolution,including out-of-box failures, complaints, and shipping discrepancies.Required Skills & Competencies? Excellent follow-through skills, interpersonal skills, hardworking, a self-starter, and aproblem solver. Must have excellent attention to detail and accuracy.? Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment.? Must be able to work independently and in a team environment.? Prior certification or knowledge of Hazardous Material or Dangerous goods shipments.? Strong customer service skills with the ability to professionally interact with internal andexternal customers.? Ability to identify, handle, and appropriately escalate customer issues promptly.? Strong data entry, written, and verbal communication skills.? Self-starter with strong problem-solving abilities; able to work independently and as partof a team.? Dependable, responsible, and reliable with a positive, can-do attitude.? Ability to remain calm and professional when interacting with upset or frustratedcustomers.? Proficiency in using CRM or Manufacturing systems, databases, spreadsheets, email,and related tools to perform required tasks.

qualifications

3 years of experience in sales order administration, sales support, or order fulfillment.2+ years of export documentation preparation experience required.Intermediate to advanced proficiency in Microsoft Excel

education No Degree Required