DISPATCHER

Spherion is seeking a dependable, calm, and quick-thinking Dispatcher to join an established, high-performing operational team. In this role, you will coordinate real-time fleet operations, collaborate directly with Customer Service Administrative staff, and manage high-volume communications. If you bring practical problem-solving abilities, patience under pressure, and a background in active call centers, commercial logistics, or office operations, this role offers exceptional stability and long-term career growth.

Responsibilities:

Operational Dispatching: Serve as the central communication hub???routing incoming calls, prioritizing dispatches, and communicating directly with motorists, commercial clients, and state officials. Driver & Fleet Coordination: Maintain constant contact with field drivers across the region to ensure fast turnaround times, precise schedule execution, and continuous status updates. Logistics & Route Planning: Monitor fleet schedules, track vehicle assignments, and oversee route planning within an active regional transportation network. Call Center Administration: Field inbound inquiries in coordination with the Customer Service Admin team, logging all interactions accurately in a high-tempo environment. Data Entry & Audit: Enter, verify, and reconcile daily trip sheets, mileage reports, and run logs using Microsoft Excel. Records & Compliance: Ensure all driver paperwork is audited and archived in strict compliance with regional road and routing safety guidelines. Cross-Department Collaboration: Maintain operational records to assist internal marketing staff with customer service initiatives and vendor partnership programs.

Working hours: Various Shifts Available

Skills:

Prior experience transitioning from a transportation support or commercial dispatch role. Advanced spreadsheet skills (e.g., intermediate Excel formulas, data sorting, and audit reporting). Familiarity with specialized fleet tracking software or computer-aided dispatch (CAD) tools.

Education:

High School

Experience:

1-4 years

Qualifications:

Verifiable background as a dispatcher, route coordinator, fleet scheduler, or logistics/call-center support specialist. Demonstrated composure, clear communication, and multitasking capability in fast-paced operational settings. Practical understanding of regional logistics, fleet tracking, and freight movement. Solid technical proficiency with office software, including daily data entry and reconciliation in Microsoft Excel. Proven background collaborating with field personnel, drivers, and administrative support staff. Working knowledge of modern transportation regulations and regional routing practices.

Spherion MA, The Top-Rated Staffing Agency in Your Area! Looking for your next job? Visit us, call, or text today for personalized job matching and immediate interviews. Apply now: www.spherion.com/apply/75888 Stay connected! Follow us on Facebook, Instagram, LinkedIn, and TikTok to learn more about Spherion MA and discover your next opportunity.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

key responsibilities

Operational Dispatching: Serve as the central communication hub???routing incoming calls, prioritizing dispatches, and communicating directly with motorists, commercial clients, and state officials.Driver & Fleet Coordination: Maintain constant contact with field drivers across the region to ensure fast turnaround times, precise schedule execution, and continuous status updates.Logistics & Route Planning: Monitor fleet schedules, track vehicle assignments, and oversee route planning within an active regional transportation network.Call Center Administration: Field inbound inquiries in coordination with the Customer Service Admin team, logging all interactions accurately in a high-tempo environment.Data Entry & Audit: Enter, verify, and reconcile daily trip sheets, mileage reports, and run logs using Microsoft Excel.Records & Compliance: Ensure all driver paperwork is audited and archived in strict compliance with regional road and routing safety guidelines.Cross-Department Collaboration: Maintain operational records to assist internal marketing staff with customer service initiatives and vendor partnership programs.

experience 1-4 years

skills Prior experience transitioning from a transportation support or commercial dispatch role.Advanced spreadsheet skills (e.g., intermediate Excel formulas, data sorting, and audit reporting).Familiarity with specialized fleet tracking software or computer-aided dispatch (CAD) tools.

qualifications

Verifiable background as a dispatcher, route coordinator, fleet scheduler, or logistics/call-center support specialist.Demonstrated composure, clear communication, and multitasking capability in fast-paced operational settings.Practical understanding of regional logistics, fleet tracking, and freight movement.Solid technical proficiency with office software, including daily data entry and reconciliation in Microsoft Excel.Proven background collaborating with field personnel, drivers, and administrative support staff.Working knowledge of modern transportation regulations and regional routing practices.

education High School