Customer Service Representative - Logistics

We’re hiring a Customer Service Representative for a logistics provider in the greater Madison area. If you enjoy solving problems and delivering dependable service, you’ll thrive in this role. As part of our client's logistics team, you’ll support account managers, process accurate customer orders, and build positive relationships with clients across the region.

Role Highlights

• Pay range: $20 - $22 / hour
• Schedule: Standard day shift
• Role type: Temporary-to-hire
• Location: Madison, WI

What You’ll Do

• Handle inbound quote requests and maintain proactive communication with customers
• Enter orders accurately into business systems and double-check details for timely processing
• Collaborate closely with Account Managers, Sales, and Logistics teams to support daily operations
• Prepare regular customer reports and track order status
• Address customer concerns using empathetic, solution-focused communication
• Share fresh ideas to streamline team processes and communication

What You’ll Bring

• 1 to 3 years of customer service experience (logistics or transportation experience preferred)
• Strong typing skills and proficiency with business software like Microsoft tools and CRM databases
• Excellent written and verbal communication skills
• High attention to detail and strong time management skills
• Positive attitude and a team-first mindset

Please apply to the Customer Service Representative - Logistics role for immediate consideration!

#SPH1000

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability (all benefits are based on eligibility).

key responsibilities

See Above

experience 1-4 years

skills See Above

education High School