Case Manager

We are seeking a compassionate, organized, and dedicated Case Manager to support our mission of delivering vital nutritional and community support services to local seniors and homebound individuals. In this role, you will serve as a primary advocate and contact point for service recipients-conducting intake assessments, coordinating with kitchen staff and volunteer drivers, and ensuring vulnerable individuals receive consistent, high-quality, person-centered care.

Responsibilities:

Client Intake & Assessment: Conduct initial and routine daily assessments of incoming applications to evaluate eligibility, identify specific dietary or physical needs, and log decisions in our client management system. Service Planning: Develop and update individualized support plans in collaboration with recipients, families, and caregivers to ensure holistic care. Interdepartmental Coordination: Act as the liaison between recipients, family members, kitchen personnel, delivery volunteers, and external social support networks to facilitate seamless service delivery. Well-Being & Monitoring: Conduct regular client check-ins to monitor health, safety, and recipient satisfaction; address emerging needs or changes in circumstances promptly. Compliance & Record-Keeping: Maintain thorough, confidential client documentation???including service plans, incident reports, eligibility changes, and communications???in strict compliance with privacy standards and organizational regulations. Continuous Improvement: Participate in staff meetings, quality improvement initiatives, and SOP reviews to uphold safety, health, and service excellence.

Working hours: 8:00 AM - 5:00 PM

Skills:

Bilingual is preferred.

Education:

High School

Experience:

1-4 years

Qualifications:

Experience: Previous experience in case management, social work, community outreach, eldercare, or human services preferred. Technical Skills: Proficiency with basic office software and database systems; experience with human services tracking software (such as Serv Tracker) is a plus (training provided). Communication: Strong interpersonal, active listening, and verbal/written communication skills when interacting with diverse populations and elderly clients. Organizational Skills: High attention to detail, strong time-management skills, and the ability to process applications and incident reports accurately. Empathy & Discretion: A genuine passion for serving older adults and a commitment to maintaining client confidentiality and dignity.

Send your resume to candicebarnhart@spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

key responsibilities

Client Intake & Assessment: Conduct initial and routine daily assessments of incoming applications to evaluate eligibility, identify specific dietary or physical needs, and log decisions in our client management system.Service Planning: Develop and update individualized support plans in collaboration with recipients, families, and caregivers to ensure holistic care.Interdepartmental Coordination: Act as the liaison between recipients, family members, kitchen personnel, delivery volunteers, and external social support networks to facilitate seamless service delivery.Well-Being & Monitoring: Conduct regular client check-ins to monitor health, safety, and recipient satisfaction; address emerging needs or changes in circumstances promptly.Compliance & Record-Keeping: Maintain thorough, confidential client documentation???including service plans, incident reports, eligibility changes, and communications???in strict compliance with privacy standards and organizational regulations.Continuous Improvement: Participate in staff meetings, quality improvement initiatives, and SOP reviews to uphold safety, health, and service excellence.

experience 1-4 years

skills Bilingual is preferred.

qualifications

Experience: Previous experience in case management, social work, community outreach, eldercare, or human services preferred.Technical Skills: Proficiency with basic office software and database systems; experience with human services tracking software (such as Serv Tracker) is a plus (training provided).Communication: Strong interpersonal, active listening, and verbal/written communication skills when interacting with diverse populations and elderly clients.Organizational Skills: High attention to detail, strong time-management skills, and the ability to process applications and incident reports accurately.Empathy & Discretion: A genuine passion for serving older adults and a commitment to maintaining client confidentiality and dignity.

education High School