Front Desk & Membership Associate

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Employee discounts
• Training & development

Be the welcoming face of SPENGA - and help our community grow.

Love connecting with people and being part of an energetic fitness environment? SPENGA Ann Arbor is looking for a friendly, motivated Front Desk & Membership Sales Associate to help members feel welcome and introduce new people to our studio.

You’ll be the first hello when someone walks through the door, a helpful resource for our members, and an important part of growing our membership. This is a hands-on customer service and sales role.

Location: SPENGA Ann Arbor Schedule: Part-time, mornings and evening shifts available Compensation: $15 - $20 / hr based on experience, commission bonuses, social media profit sharing

Why join SPENGA?

• Connect with people: Get to know our members and help create a studio they look forward to visiting.

• Build your skills: Gain experience in membership sales, customer service, and day-to-day studio operations.

• Be part of a team: Work alongside instructors and studio leadership to create a welcoming, positive experience.

• Enjoy the energy: Spend your workday in a social, community-focused fitness environment.

• Additional earning opportunities: Commission bonuses reward you for bringing in new business and achieving high sales volume.

• Free employee membership so you can enjoy the workout, too.

What you’ll do

Welcome and support our members

• Greet members and guests, assist with check-in and class bookings, and answer questions about the studio.
• Build relationships, learn members’ names, and help new visitors feel comfortable.
• Handle routine member questions and concerns, involving studio leadership when needed.

Help grow our community

• Introduce prospective members to SPENGA, explain membership options, and help them choose the right fit.
• Follow up with interested guests and prospective members to encourage visits and membership sign-ups.
• Sell memberships and retail products, and work toward studio sales and retention goals.
• Participate in studio social media content to showcase the SPENGA experience and promote classes, events, and offers.

Keep the studio ready

• Keep the front desk, retail area, and facility clean, organized, and welcoming.
• Help set up and reset studio equipment before and after sessions.
• Communicate with instructors and studio leadership to keep daily operations running smoothly.

What you’ll bring

• A friendly, confident communication style and a genuine interest in helping people.
• Comfort starting conversations, explaining options, and asking for the sale.
• Reliability, punctuality, attention to detail, and the ability to stay organized during busy check-in periods.
• Willingness to learn our memberships, studio systems, and SPENGA approach.
• A team mindset and readiness to help wherever needed.
• Customer service, retail, hospitality, or sales experience is a plus. Previous membership or fitness studio sales experience is especially helpful.

No personal training, spin, or yoga certification is required.

About SPENGA

SPENGA combines spin, strength, and yoga in one 60-minute workout. Our members come for the workout and stay for the community - and that experience starts at the front desk.

Ready to join the crew? Apply with your resume and availability. We’d love to hear why you’d be a great fit for our studio.