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Spectrum

Retail Store Manager

Cheektowaga, NY, United States

The base pay for this position generally is between $57,400.00 and $95,000.00.

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Job details

Pay: The base pay for this position generally is between $57,400.00 and $95,000.00.
Posting language: English
Posted: Nov 9, 2026

Original job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Have you ever imagined leading a team that shapes the customer experience and drives sales success every day? As a Retail Store Manager at Spectrum, you’ll help guide, motivate and develop your retail team to deliver exceptional service and build lasting customer relationships. Step into a management role where your leadership directly impacts the store’s performance and the growth of your team.

How You’ll Make an Impact

Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care
Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
Identify sales and operational issues, developing actionable strategies to enhance store performance
Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
Support employee engagement by onboarding, training and retaining top talent and managing team schedules
Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
Enforce company policies and procedures, including inventory and cash management

Working Conditions

Operate in a retail environment with hours spanning seven days a week, including holidays
Work amid moderate noise levels
Be available to your team during store hours and travel to other locations as needed
Handle physically demanding tasks including lifting up to 35 lbs
Stand for prolonged periods
Adhere to uniform attire and appearance requirements

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree or equivalent work experience

Skills

Ability to read, write, speak, and understand English
Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills
Experience working inside a destination-style retail environment
Proven ability to lead others and motivate them to succeed sales culture
High comfort level with all forms of technology; including mobile devices and video platforms
Knowledge and ability to use computer and software applications
Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
Ability to make qualitative judgements

Preferred Qualifications

Education

Bachelor’s degree or equivalent work experience

Experience

1+ years of management in a sales or customer service retail environment
1+ years of telecommunications or wireless experience
3+ years of sales or customer service experience
3+ years of experience working in a destination-style retail environment

Skills

Some experience implementing sales training and employee development programs
Some knowledge of identifying sales trends and risks and communicate findings to management
Proven change management abilities

SRL402 2026-89739 SRL402 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $57,400.00 and $95,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $11,000.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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