Jobs in the United States

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Added just now
Senior Model Based Manufacturing Capability Engineer
Anduril Industries
Santa Ana, CA
…eliminate manual toil from both the shop floor and business…
Added just now
Platform Software Security Engineer, Air Defense
Anduril Industries
Irvine, CA
…threats. Working across product, engineering, sales, logistics, operations, and mission success, the Air Defense team develops, tests, deploys, and sustains the Anduril Air Defense Family…
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FK
Shift Supervisor
Five Keys Schools and Programs
Sacramento, CA
- $26 to $28 USD / hour
…and prisons, shelters, permanent supportive housing, and the development of new housing and support programs. At Five Keys, the overarching objective is to uplift individuals and families…
Added 1 min ago
T
Adobe Analytics Consultant
TEKsystems
Troy, MI
- $50 to $65 USD / hour
…ROAS, and attributionPartner with marketing, analytics, and development teams to implement and validate solutionsDocument processes, technical specifications, and recommendationsRequired…
Added 1 min ago
EF
Vice President, Global Information Technology
Energy Fuels Resources USA Inc
Lakewood, CO
- $175,000 to $190,000 USD / year
…sands assets further supports rare earth processing and the development of products such as titanium, zircon minerals, and medical…
Added 1 min ago
VP
Program Finance Manager
Votaw Precision Technologies LLC
Santa Fe Springs, CA
- $125,000 to $140,000 USD / year
The Program Finance Manager owns the financial health of our manufacturing programs, from contract award through final delivery. The core of the role is percent-of-completion (POC) revenue…
Added 1 min ago
NJ
Judiciary Clerk 3/Judiciary Clerk 3 Bilingual- Finance Division
New Jersey Courts
Somerville, NJ
- $47,483.56 to $71,916.05 USD / year
…under the supervision of the courts, in support of the business operations of such courts, and as contact representatives for clients and customers or users of the services provided by the…
Added 1 min ago
NJ
Judiciary Clerk 3 (Classified)
New Jersey Courts
Jersey City, NJ
- $47,483.56 to $71,916.05 USD / year
…work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high…
Added 1 min ago
NJ
Court Services Supervisor 2- Civil Division
New Jersey Courts
Jersey City, NJ
- $74,551.38 to $129,437.61 USD / year
…work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high…
Added 1 min ago
NJ
Administrative Specialist 2 (Operations)
New Jersey Courts
Freehold, NJ
- $54,434.49 to $89,181.84 USD / year
The Monmouth Vicinage General Operations division is seeking a highly motivated self-starter with strong administrative, organizational, customer service and interpersonal skills who is…
Added 1 min ago
RH
LAB ASSISTANT (32 HRS/WEEK, MORNING SHIFT)
Riverside Healthcare
KANKAKEE, IL
- $19.02 to $23.46 USD / hour
…collection and processing, contributing to efficient laboratory operations. Notify supervisor of any unusual problems with specimens, patients, provider orders,…
Added 2 mins ago
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VP Of Finance
Aston Carter
Denver, CO
- $90 to $130 USD / hour
Comfort working onsite in Denver five days per week in a highly collaborative environment
Added 2 mins ago
AC
VP Of Finance
Aston Carter
Portland, OR
- $96.15 to $108.17 USD / hour
…Finance is responsible for leading and managing the financial operations of a high-growth defense technology organization, ensuring its financial health, integrity, and long-term stability.…
Added 2 mins ago
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Aston Carter
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- $30 to $35 USD / hour
Support improvements to planning processes, including the development of more efficient workflows and tools.
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Human Resources Business Partner/Operations
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Experience supporting process improvement, HR operations optimization, or HR program implementation initiatives.
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Boulder, CO
Participates in project leadership and/or program planning including providing technical input to product development plans and concept documents
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Golden Gate Bridge, Highway and Transportation District
Larkspur, CA
- $59.08 to $71.4 USD / hour
Must possess and maintain a current, valid California driver's license and satisfactory driving record
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Manager, Risk Adjustment and Quality Operations
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Huntington Beach, CA
- $100,000 to $125,000 USD / year
Support development of practical solutions to improve day-to-day operations
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Residential Program Manager
Merakey Bucks County
Bensalem, PA
- $30 USD / hour
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Safety Manager/Assistant Safety Director - Swing Shift
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Project Manager - Rail Communications
Jaquith Consulting Group Inc
Sacramento, CA
- $140,000 to $210,000 USD / year
…telecommunications systems on the California High-Speed Rail (CAHSR) Program. The position covers fiber optic backbone networks, operational telecommunications systems, IP/MPLS networks,…
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Project Engineer - Rail Communications
Jaquith Consulting Group Inc
Sacramento, CA
- $120,000 to $200,000 USD / year
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Outside Sales Representative - Waterworks
ICONIX Waterworks
Sacramento, CA
…project completion.• Collaborate with purchasing, warehouse, and operations teams to help ensure products are available, orders are fulfilled accurately, and customer commitments are met.•…
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Outside Sales Representative - Waterworks
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Santa Clara, CA
…project completion.• Collaborate with purchasing, warehouse, and operations teams to help ensure products are available, orders are fulfilled accurately, and customer commitments are met.•…

Spectrum

Customer Success Manager IV (RapidScale) (Remote)

Oklahoma City, OK, United States

Apply on jobs.spectrum.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes, with embedded cyber resiliency and AI to protect today and enable tomorrow, all backed by the scale and strength of Spectrum.

RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving retention, and enabling expansion.

The Customer Success Manager IV is responsible for owning customer outcomes and value realization across a portfolio of enterprise customers, while acting as a quarterback across Sales, Delivery, Operations, Consulting, and Support. This role ensures customers experience RapidScale as one accountable partner, driving retention, adoption, and long-term value.

PRIMARY RESPONSIBILITIES

Customer Outcomes and Value Realization

Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions
Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones
Ensure delivery and operational activities remain aligned to outcomes, not just scope completion
Lead customer conversations focused on value realization, adoption, and forward roadmap alignment

Customer Lifecycle Management

Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases
Proactively identify risks to retention and develop mitigation plans
Ensure consistent execution of lifecycle touchpoints including onboarding, QBRs, and renewal readiness

Cross-Functional Orchestration

Act as the primary point of accountability and coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering
Drive alignment across teams to ensure seamless customer experience and execution
Resolve cross-functional issues impacting customer outcomes or timelines

Retention, Renewal and Expansion Support

Partner closely with Sales and Account Management to support renewal strategy and execution
Ensure renewal conversations are grounded in delivered value and measurable outcomes
Identify opportunities for expansion and surface Customer Success Qualified Leads

Customer Experience and Engagement

Lead QBRs and executive-level discussions focused on outcomes achieved, value delivered, and future opportunities
Maintain proactive communication and transparency with customers
Strengthen customer relationships and advocacy

Program and Process Contribution

Contribute to the development and refinement of Customer Success playbooks and engagement models
Support standardization of best practices across customer segments
Provide feedback to improve tools, processes, and operating cadence

QUALIFICATIONS

Minimum Requirements

Bachelor’s degree in a related discipline and 8 years of experience in a related field
Or a master’s degree with 6 years of experience
Or a PhD with 3 years of experience
Or 12 years of relevant professional experience

Core Experience

Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments
Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments
Proven ability to manage customer relationships and drive value realization
Strong communication and stakeholder management skills
Experience working cross-functionally in matrixed organizations
Owns highly complex or strategic enterprise customer relationships
Acts as a senior quarterback across functions, influencing execution across teams
Drives improvements to Customer Success programs and engagement models
Mentors other Customer Success team members and elevates overall team capability
Plays a key role in shaping how Customer Success scales across the organization

Preferred Qualifications:

Experience in managed services, cloud, or hybrid infrastructure environments
Experience driving retention and expansion within enterprise accounts
Familiarity with Customer Success metrics such as GRR, NRR, and customer health scoring
Experience leading executive-level customer conversations

9F1908 2026-90152 9F1908 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Apply on jobs.spectrum.com About employer

More about this job

Skills

VMware
AWS
Microsoft Azure
Sales
Customer experience
Communication skills
Customer relations
Stakeholder management
Customer service

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Work requirements

Jobs in the United States