Specialty Operations Specialist

Job Title: Specialty Operations Specialist

Location: Draper, UT 84020

Duration: 12 months

Description

The Specialty Operations Specialist is responsible for supporting high-risk operational functions, including the notification, validation, and processing of Bankruptcy, Deceased, and Servicemembers Civil Relief Act (SCRA) matters. This role requires strong attention to detail, sound judgment, and the ability to manage sensitive customer-related activities in accordance with applicable regulatory, departmental, and operational requirements.

This position also supports the use and administration of key business applications, including LexisNexis, DMDC, PACER, and other systems used to complete research, documentation, and case resolution activities.

Key Responsibilities

• Serve as a subject matter expert while managing multiple high-risk operational queues.
• Access and navigate multiple electronic systems, including LexisNexis, PACER, DMDC, and other business applications, to complete research and case processing activities.
• Accurately document actions taken and ensure customer requests are completed efficiently, thoroughly, and in accordance with process requirements.
• Conduct outbound calls to customers or third parties as needed, using process knowledge to obtain required information and support timely resolution.
• Process high-risk casework related to Bankruptcy, SCRA, and Deceased customer matters.
• Participate in projects, process improvements, and operational initiatives designed to enhance efficiency, accuracy, and overall service quality.
• Research escalated customer disputes and requests to identify appropriate, customer-centric resolutions.
• Adhere to applicable regulatory requirements, departmental policies, procedures, and risk management expectations.
• Provide feedback to support the development of new content and the refinement of existing processes, procedures, and job aids.

Required and Preferred Qualifications

• Prior experience in the financial services industry preferred.
• Strong analytical, research, and problem-solving skills required.
• Prior operations experience preferred, particularly in roles requiring accuracy, risk awareness, and adherence to documented procedures.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint required.
• Experience with Bankruptcy, Deceased, or SCRA processes preferred.
• Bachelor's degree preferred, or equivalent combination of education and relevant work experience.
• Experience using SQL, SAS, or comparable data mining and query tools is a plus.

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.