Customer Service Representative Tier 1

RESPONSIBILITIES:

• Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required)
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Communicate and coordinate with internal teams on order status and communicate any updates to customers in a timely manner.
• Maintain a positive, empathetic and professional attitude both internally and externally
• Ensure that appropriate actions are taken to resolve any customer concerns
• Keep accurate records of customer interactions, transactions, comments and issues.
• Understand and meet customer specific requirements within company guidelines and policies.
• Stay up to date on product knowledge and industry trends - and provide product specific feedback as needed.
• Stay updated on and comply with company initiatives and policies.
• Provide feedback on the efficiency of the customer service process.

DETAILED TASKS (not limited to):

• Sales order entry
• Logging issues in Excel
• Tracking, releasing and closing Blanket Purchase Orders

REQUIRED TRAINING:

• High School Diploma, general education degree, or equivalent
• Comfortable working with computers
• Microsoft Office
• Amtech ERP
• Business telephone etiquette

REQUIREMENTS & PREREQUISITES:

• 1-3 years experience in customer service
• Excellent communication skills, both verbal and written (Spanish a plus)
• Strong problem solving (conflict resolution) skills
• Ability to be patient and professional under challenging circumstances.
• Ability to multi-task and work in a fast-paced environment

EOE, including disability/vets