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Spartronics Watertown LLC

Customer Relationship Coordinator

Watertown, SD, United States

$22 to $26 USD / hour

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Job details

Pay: $22 to $26 USD / hour
Posting language: English
Posted: Nov 12, 2026

Original job description

Description At Spartronics, we're not just building products, we build products lives depend on. As an electronic manufacturing services (EMS) provider for the commercial aerospace, defense, medical device, life science, and industrial markets, we work to deliver products of the highest quality and reliability.

Why Join Us:

When you become a part of Spartronics, you're joining a team of dedicated and talented, individuals who share a common goal - to win as one. We value talent, innovation, and a hunger for growth. Here, you'll have the opportunity to work with industry leaders in Aerospace & Defense, Medical & Life Science, and Industrial markets where our customers put full trust in us to deliver the most complex, highly regulated products that have to work the first time, every time.

Position Title: Program Coordinator Location: Watertown, SD (on-site position)

About the Role:

As a Customer Relationship Coordinator at Spartronics, you'll play a pivotal role supporting the Program Managers in customer service and management. You'll be responsible for working directly with the customers providing integration and collaboration of all departments. Also, providing guidance and support of products and services that meet and exceed the customer’s needs.

What a typical day looks like:

Customer Management:
Assist the Program Manager in coordinating team activities including but not limited to; new product introduction and ramp up, ensuring timely responses from various team members including corrective actions, cost reductions, process improvements, pricing and quoting, and manufacturing commitments.
Assist in maintaining the customer action log process.
Support the PM in developing customer account reviews.
Continually seek new and innovative ways to exceed customer expectations.
Order Management:
Coordinate internal communication activities regarding customer delivery expectations.
Work with the internal customer focus team to develop manufacturing ship plans, etc.
Understand the product lead-time portfolio and its implications on the order process.
Commercial:
Assist the Program Manager in managing the existing product price change process.
Assist the PM in justifying and collecting E&O (Excess & Obsolete) material issues, and delinquent A/R (Accounts Receivable).
Assist the PM in managing all out of scope billing requirements and justifications.
New Product Introduction (NPI):
Coordinate the startup activities with the internal team to ensure problems are resolved and product is shipped to the customer’s satisfaction.
Operations:
Be a contributing member of the Customer Focus Team.
Drive customer focused operational improvement (OTD, Quality, etc.)
Support operations in all customer related activities.
RMA (Returned Material Authorization):
Coordinate internal activities to ensure the successful transition and return of RMA to the customer.
Business Development
In conjunction with the PM and sales, understand the customer’s new product(s) schedule and its implications with respect to targeted opportunities for Spartronics.
Support the PMs as required ensuring customer satisfaction and positive relationship development between Spartronics and all customers.

All other duties as assigned.

Requirements

The experience we’re looking for to add to the team:

Education- Associate's degree preferred
Two (2+) years of progressive experience in customer service preferred
Must be proficient in Microsoft Office
Previous experience with the basic elements of a manufacturing organization preferred
Good organizational and administrative abilities and possess effective written and oral communication skills

We are ITAR compliant so all applicants must be a US Citizen, Green Card Holder, Permanent Resident, Political Aslyee, or Refugee. We can not sponsor visas.

Our Commitment:

At Spartronics, we're dedicated to fostering an inclusive, diverse, and equitable workplace. We believe that diverse perspectives drive innovation, and we welcome candidates of all backgrounds to apply. Our culture at Spartronics values accountability, unity, respect, and transparency. These winning values are the lifeblood of our business. We embrace diversity through people who believe in these values. Embracing our employees’ differences enables us to be a stronger team.

Join Our Journey:

If you're ready to be a part of something extraordinary, challenge the status quo, and shape the future, then we want to hear from you. Together, we'll continue to win, while we build products lives depend on.

Our Benefits:

Full range of medical, dental, and vision benefits. Medical plan options include 3 High Deductible Health Plans (HDHP) with a Health Savings Account (HSA). By completing an annual Wellness Exam, we contribute $1000 (single) or $2000 (family) to an HSA.
Flexible Savings Accounts for Medical, Dependent Care, and Limited Purpose (dental and vision only)
PTO and Holiday Pay
Company-paid life insurance and disability at 1 times your annual salary at no cost to you, with options to increase coverage amounts
401k with a company match of 50% to every dollar up to 6%
Accident, Critical Illness, Hospital Indemnity, and Legal Insurance optional plans
Employee Assistance Program
Tuition Reimbursement
Opportunities to grow and excel in the Electronics Manufacturing industry at a company that values promotions and learning from within. Every day is different, challenging, and rewarding.

How to Apply:

If this sounds like the perfect opportunity for you, please apply with your resume and a cover letter outlining your qualifications and why you're excited about joining Spartronics.

Spartronics is an equal opportunity Employer/Veteran/Disabled 41 CFR 60-1.4. We comply with federal Affirmative Action guidelines in all employment opportunities for qualified employees and applicants. We encourage applications from candidates of all backgrounds and experiences.

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Jobs in the United States