Self-Storage Area Supervisor

Company At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business. We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.

Mission

The mission of the Area Supervisor is to oversee the operations and performance of up to four FreeUp Storage facilities within an assigned region, ensuring operational excellence, financial performance, and a consistent customer experience. This role is responsible for supervising and developing property-level teams, maintaining compliance with company policies and procedures, and supporting hiring, training, and performance management to drive property success. Key Performance Indicators

• Financial Performance: Revenue and Net Operating Income (NOI) performance against established targets.
• Property Audits & Compliance: Completion of monthly structured site visits and quarterly property audits, with documented development plans.
• Team Performance & Development: Lead the team to achieve assigned KPIs while ensuring completion of biweekly one-on-ones, performance evaluations, and employee development plans.
• Customer Experience: Google review performance, customer satisfaction, and timely resolution of escalated concerns.
• Operational Excellence: Property maintenance, cleanliness, safety, lien law compliance, and adherence to company SOPs.

Outcomes

• Property Oversight & Audits: Conduct structured monthly site visits and quarterly full property audits for all assigned facilities, documenting findings and establishing property development plans following each visit.
• Operational Leadership: Oversee daily operations across up to four self-storage facilities, ensuring consistent execution of company policies, operational standards, and monthly district reviews. Serve as the escalation point for property-level concerns, including rent concessions, maintenance issues, employee matters, time approvals, and PTO requests.
• Team Development & Performance: Lead, coach, and develop property-level teams to achieve assigned KPIs and performance expectations. Support staffing, conduct performance evaluations, and implement corrective actions in accordance with company SOPs.
• Employee Engagement & Communication: Conduct biweekly one-on-one meetings with direct reports, including one in-person and one remote meeting each month. Facilitate weekly area sync meetings to review performance, address operational challenges, and support team development.
• Customer Experience & Retention: Maintain high customer service standards across assigned facilities by coaching employees on customer interactions, retention efforts, and service excellence. Resolve escalated customer concerns, including retention credit requests, while ensuring properties meet established Google review expectations.
• Property Maintenance & Compliance: Ensure all assigned properties remain clean, safe, and compliant with local, state, and company regulations. Identify and report maintenance concerns, follow up on completion, and oversee lien law compliance, including monthly storage auctions.
• Financial Performance & Expense Management: Implement designated financial action plans to achieve revenue and NOI targets. Review and approve operational expenses up to $1,000 in accordance with established budgetary guidelines.
• Marketing & Property Performance: Ensure local marketing efforts are consistently maintained across assigned facilities to support occupancy, customer acquisition, and overall property performance.

Competencies

• Leadership: Ability to guide, motivate, and hold team members accountable for achieving performance expectations.
• Communication: Strong verbal and written communication skills with the ability to provide clear direction and constructive feedback.
• Operational Excellence: Ability to maintain consistent operational standards and ensure compliance with company policies and procedures across multiple facilities.
• Problem-Solving: Ability to identify operational challenges, evaluate solutions, and resolve issues effectively.
• Time Management: Ability to prioritize responsibilities, manage competing demands, and meet deadlines across multiple locations.
• Customer Focus: Commitment to delivering exceptional customer service and maintaining positive customer relationships.

Qualifications

• Minimum of 3 years of experience in multi-site management, property management, retail operations, or service-based leadership roles.
• Demonstrated experience supervising, coaching, and evaluating employees.
• Proficiency with Microsoft Office Suite, AI tools, Store Edge, and other property management software utilized by FreeUp Storage.
• Ability to travel up to 60% of the time to assigned facilities, including occasional travel outside the designated region.
• Valid driver's license, reliable transportation, and current auto insurance.
• Ability to meet the physical requirements of the position, including lifting up to 50 pounds, climbing stairs, and performing work outdoors.
• Ability to successfully complete a background check.

Compensation & Benefits

• Competitive Base Salary: $55,000–$65,000 annually, full-time, exempt.
• Quarterly Bonus Opportunities: Opportunity to earn additional compensation through quarterly performance-based bonuses.
• Promote Share Program: Opportunity to participate in the long-term success and growth of Spartan's investment portfolio.
• Comprehensive Benefits: Company-paid health, dental, vision, short-term disability, and life insurance, with company contributions toward dependent and family coverage.
• 401(k) Retirement Plan: Company matching contributions.
• Cafeteria Plan: Annual reimbursement allowance for a variety of approved expenses, including entertainment, wellness, vehicle maintenance, and more.
• Continuing Education: Reimbursement allowance to support continued professional development and skill-building related to your role.
• Paid Time Off: PTO that increases with tenure and 8 paid holidays.
• Performance & Wellness Incentives: Incentive programs that reward performance and personal well-being, supported by a dedicated performance and wellness coach to help employees achieve their personal and professional goals.

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