Jobs in the United States

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Added 6 mins ago
Administrator, Office
Simon Management Assoc, LLC
Miami, FL
This position services as Office Manager within a center management office and is responsible to provide ongoing support to the center management staff, as determined, and as assigned by…
Added 8 mins ago
BS
Vibrant Living Director
Brightview Senior Living, LLC
White Plains, NY
- $73,000 to $83,000 USD / year
…and share strategies and best practices, serve as a project manager for company-wide initiatives and wellness initiatives, and will be charged with developing and implementing efficient…
Added 8 mins ago
Site Security Lead
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Kingburg, CA
The Site Security Lead reports directly to the Program Manager and is responsible for overseeing on-site security operations, personnel, training, and client coordination. This role…
Added 9 mins ago
YC
Program Specialist* - Strategic Initiatives/Chancellor's Office - Central Services
Yosemite Community College District
Modesto, CA
- $5,736 to $7,328 USD / month
…participation; designs and prepares information materials in support of program activities; researches, gathers, inputs, processes and maintains information using computers and other office…
Added 10 mins ago
Digital Product Manager - Digital Cards
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…competitive, technological, and customer needs. As a Digital Product Manager, you…
Added 10 mins ago
Manager, Threat Intelligence
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Kroll Cyber Threat Intelligence (CTI) is seeking an experienced Manager, Cyber Threat Intelligence to lead and develop a team of L2 and L3 Associates delivering complex intelligence and…
Added 12 mins ago
Manager, marketing operations, Owned Channels
Starbucks Coffee Company
WA
Now Brewing: manager, marketing operations, Owned Channels! #tobeapartner
Added 12 mins ago
Learning and Development Principal
The Charles Stark Draper Laboratory, Inc.
Cambridge, MA
Develop and facilitate requested instructor-led training based on business need, program requirements, and manager requests.
Added 13 mins ago
Manager, Software Engineer Student LifeCycle Services
Access Education Services, LLC
Salt Lake City, UT
The Software Engineering Manager will provide technical leadership, vision, direction, and mentoring for the software engineering team. This individual will manage a team of personnel who…
Added 14 mins ago
II
Healthcare Product Manager II
IDR Inc.
Denver, CO
- $49 to $51 USD / hour
IDR is seeking a Healthcare Product Manager II to join one of our top clients for a remote opportunity. In this role, you will own complex clinician workflow problems and deliver product…
Added 17 mins ago
Retail Store Manager
Sunnyside
Marion, OH
The Retail Store Manager of Sunnyside* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize…
Added 17 mins ago
Software Engineer II
Chewy, Inc.
Minneapolis, MN
Design resilient systems for team member-facing web application from scratch
Added 19 mins ago
AI
2026-2027 Manager, Data Analysis @ Curriculum and Instruction
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- $92,234 to $124,357 USD / year
Knowledge of the state testing program and accountability systems
Added 19 mins ago
Senior Consultant- CyberSecurity
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New York, NY
…projects, ensuring relevant, proactive and regular reporting to the Manager and Client to guarantee that our commitments are…
Added 19 mins ago
Workplace Operations Manager
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Austin, TX
…of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see…
Added 23 mins ago
Program Manager, Global Employee Recognition & Experience
Axon
Scottsdale, AZ
The Manager, Global Employee Experience PM is the operating engine of Axon’s Culture & People Experience team. You’ll lead Culture Operations & PMO: the operating plan, budget and forecast,…
Added 23 mins ago
Program Manager, Global Employee Recognition & Experience
Axon
Seattle, WA · Scottsdale, AZ
The Manager, Global Employee Experience PM is the operating engine of Axon’s Culture & People Experience team. You’ll lead Culture Operations & PMO: the operating plan, budget and forecast,…
Added 24 mins ago
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Operations Admin II-2
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Newark, NJ
- $17.4 to $26.67 USD / hour
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 24 mins ago
Clinical Staff Coordinator - Per Diem, Variable Shift, Nursing Administration, Atlantic Health Overlook Medical
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Provide feedback to Float Pool manager about float staff when needed
Added 25 mins ago
Campaign Manager, Integrated Marketing
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The Integrated Marketing Campaign Manager will facilitate horizontal collaboration across the Office of Communications and Marketing (OCM), including communications, brand, public…
Added 27 mins ago
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Adhere to manager’s and lead mechanic’s directions regarding all repairs and service calls.
Added 29 mins ago
ABM Program Manager, AI, Data & Operational Solutions, ABM Global Practice Team
Amazon Web Services, Inc.
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We are seeking an ABM Program Manager to own and scale the AI, data, and operational solutions that support our ABM community. This role sits at the intersection of marketing and…
Added 31 mins ago
CB
Case Manager - Estate
CCC Brand
Portland, OR
- $24 to $31.84 USD / hour
The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug…
Added 31 mins ago
Surgical Technologist (Per Diem)
Beth Israel Deaconess Hospital Needham, Inc.
United States
Under the direction of the Clinical manager of Perioperative Services, the surgical technologist performs all responsibilities in a manner that demonstrates Service Excellence towards…
Added 31 mins ago
Donor Relations Officer-Philanthropy
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United States
…supporting BILH’s comprehensive stewardship and recognition program. The officer maintains strong and collaborative working relationships with colleagues from across the system, including…

Sparksoft Corporation

Communication Specialist (Technical)

Columbia, MD, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Join us at Sparksoft, where we're not just another tech company - we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.

Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.

We are Sparksoft!

ROLE & RESPONSIBILITIES:

Write, edit, and maintain user-facing content for the program's public website, including FAQs, Q&As, announcements, step-by-step how-to pages, and customer experience (CX) content that helps users complete tasks and resolve system issues without contacting support.
Learn the program's web-based system in depth, including user roles, workflows, forms, and common error conditions, in order to write accurate, task-oriented content from the user's point of view.
Partner with the Customer Service Center to identify top call drivers; review chat transcripts and listen to recorded or live user calls to understand where users struggle, and translate those findings into new or revised content.
Draft communications to the program's user community and stakeholders, such as system change notices, maintenance and outage announcements, policy or process updates, and event invitations.
Coordinate program webinars and virtual learning events, including scheduling, drafting and sending invitations and reminders through Cvent, monitoring registration, and supporting post-event follow-up.
Submit all content through the established CX review process; incorporate edits and feedback from multiple reviewers accurately, professionally, and on schedule, and maintain version control across review cycles.
Apply the program's style guide and plain language principles to all written content, and ensure that all web pages, documents, and PDFs produced meet Section 508 accessibility requirements before they are submitted for review.
Occasionally create simple, accessible visual aids such as infographics, process diagrams, and one-page job aids to support written content, announcements, and webinars, including text alternatives and accessible formatting.
Track content requests and work in progress in JIRA; maintain drafts, documentation, and content inventories in Confluence; and participate in agile ceremonies such as sprint planning, stand-ups, and retrospectives as assigned.
Perform periodic content audits to identify outdated, duplicative, or inaccurate pages and recommend updates.
Ensure the protection of sensitive information and uphold all HIPAA and federal security standards.
Participate in regular training, quality assurance sessions, and process updates.
Complete other duties as assigned by the Supervisor or Manager.

REQUIRED EXPERIENCE:

3+ years of professional experience writing user-facing instructional, help, or support content (for example, FAQs, how-to articles, knowledge base content, user guides, or web help content) for a software application or online system.
Demonstrated ability to learn a complex system and explain it clearly and accurately to non-technical users.
Strong command of plain language writing, grammar, and editing, and the ability to write concisely for the web.
Working knowledge of Section 508 and WCAG 2.x accessibility requirements, and demonstrated experience producing accessible web content, Word documents, and PDFs (for example, proper heading structure, alternative text, meaningful link text, accessible tables, and color contrast).
Experience working within a documented review and approval process, and the ability to accept and incorporate substantive feedback from multiple reviewers without loss of quality or turnaround time.
Proficiency in Microsoft 365 applications, including Word, Outlook, Teams, and SharePoint.
Ability to manage multiple content assignments with competing deadlines and to work independently in a remote environment.
Ability to pass a federal background check and maintain the required Public Trust clearance.
Must have lived in the United States for at least 3 of the past 5 years.
Writing samples of user-facing support or instructional content must be provided with the application; at least one sample should demonstrate accessible formatting.
Candidates must be able to obtain and maintain a Public Trust clearance
Candidates must have lived in the United States 3 out of the past 5 years

PREFERRED EXPERIENCE:

Experience with Cvent or a comparable event management or webinar platform.
Experience with Confluence and JIRA, and experience working on a project team that uses agile methodology and sprints.
Experience applying an organizational style guide (for example, HHS, GPO, AP, or Chicago) and federal plain language guidelines.
Experience using customer experience (CX) inputs, such as call driver data, chat transcripts, user feedback, or web analytics, to prioritize and improve content.
Ability to create simple, accessible infographics and visual aids using tools such as Canva, Adobe Express, Illustrator, or PowerPoint; a visual portfolio is welcome but not required.
Familiarity with web content management systems and basic HTML.
Experience using accessibility checking tools (for example, the Microsoft Accessibility Checker, Adobe Acrobat accessibility tools, ANDI, or axe).
1+ years of experience in the health care, health insurance, or health care licensing and credentialing domain.
Experience serving HHS, HRSA, or another U.S. Federal Government program

HOME OFFICE REQUIREMENTS

Maintain a designated, distraction-free home workspace that supports confidential review of user calls, professional participation in virtual meetings, and hosting or supporting webinars.
Ensure high-speed internet connectivity, either via hardwired Ethernet or stable Wi-Fi, that meets minimum system requirements.
Internet speed: 25/5 Mbps minimum; 50/10 Mbps recommended if shared.
Not recommended: hotspots or satellite.
Device setup: Ethernet connection preferred; Wi-Fi acceptable if stable. A working webcam and headset are required for virtual meetings and webinars.

EDUCATION & CERTIFICATIONS:

Bachelor's degree in English, Communications, Journalism, Technical Writing, Information Design, or a related field; or an equivalent combination of education and relevant experience.
A technical writing, content design, user experience (UX) writing, or accessibility certification (for example, IAAP CPACC or DHS Trusted Tester) is a plus.

WHAT WE OFFER:

At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:

Competitive compensation and a 401(k) with employer contributions to help you plan for the future
Flexible paid time off and hybrid ways of working that support true work-life balance
Comprehensive health coverage - including medical, dental, vision, life, and disability insurance
A curated in-office experience designed to foster community, team connections, and innovation
Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
Training and development programs that build new skills and prepare you for leadership roles
A collaborative, transparent, and fun culture - recognized as a Great Place to Work®

Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis.

Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at abuse@sparksoftcorp.com.

Artificial Intelligence (AI) Policy: While Sparksoft values the appropriate use of artificial intelligence in the workplace, candidates must complete interviews and independent assessments using their own knowledge and abilities. Unless expressly permitted by Sparksoft, the use of AI during interviews and assessments is strictly prohibited. Violations may result in disqualification. Please contact your recruiter regarding accommodation needs.

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