Jobs in the United States

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Added 2 mins ago
SVP, Head of AI Governance
Synchrony
Stamford, CT
…lifecycle. You will also partner closely with engineering, program management, legal, compliance, risk, information security, model risk management, supplier management, business owners,…
Added 2 mins ago
VP, Head of AI Enablement
Synchrony
Stamford, CT
Strong understanding of AI, generative AI, automation, collaboration tools, employee productivity technologies, and responsible-use concepts sufficient to lead enablement credibly across…
Added 2 mins ago
VP, Head of Program Management - AI
Synchrony
Stamford, CT
Lead program execution for AI tools rollout and adoption - ensuring launch readiness, communications, training, stakeholder alignment, feedback loops, adoption measurement, and disciplined…
Added 4 mins ago
ABM Program Manager, AI, Data & Operational Solutions, ABM Global Practice Team
Amazon Web Services, Inc.
Seattle, WA
We are seeking an ABM Program Manager to own and scale the AI, data, and operational solutions that support our ABM community. This role sits at the intersection of marketing and…
Added 4 mins ago
Analyst (or Associate) - Direct Lending
Golub Capital LLC
NY
Demonstrated ability to effectively leverage AI tools in day-to-day work, with strong critical thinking to assess accuracy, limitations and appropriate use of AI generated outputs
Added 5 mins ago
I
Team Lead Integration Lab Services
Insight
Fort Worth
- $34 USD / hour
The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This…
Added 7 mins ago
S
Technical Product Manager - AI
SupplyHouse.com
Remote, United States
- $121,971 to $182,956 USD / year
We are looking for a Technical Product Manager - AI to join our Product, Systems, and Insights Team. This individual will report into our Senior Director, PSI and will own the strategy and…
Added 7 mins ago
Network IT Project Manager
Booz Allen Hamilton_United States
Arlington, VA · Eglin AFB, FL
…the right equipment and software requires a combination of technical skill and careful planning. That’s why we need you, an experienced network engineer who knows how to develop the exact…
Added 13 mins ago
PC
Enterprise Data and AI Manager
Pierce County
Tacoma, WA
- $139,111.6 to $187,915.73 USD / year
This is an exciting opportunity to build Pierce County’s enterprise data and AI program, shaping how data is managed, shared, and used to improve decision-making across the organization.…
Added 14 mins ago
D
Business PMO Program Manager
DataSpring
Remote, United States
- $100,000 to $110,000 USD / year
The Business PMO Program Manager is a strategic, detail-oriented, outcome-driven leader who will manage complex projects across the organization as part of the enterprise Project Management…
Added 14 mins ago
Manufacturing Program Manager III - Etch (E3)
Applied Materials
Austin, TX · Austin
Etch Manufacturing is hiring a Manufacturing Program Manager to lead high-impact manufacturing and operational initiatives that support factory execution, organizational priorities, and…
Added 15 mins ago
O
Lead Principal Technical Program Manager
Oracle
Nashville, TN
- $116,600 to $264,100 USD / year
The Lead Principal Technical Program Manager partners with senior management and cross-functional stakeholders to align priorities and goals for complex, high-impact technical programs.…
Added 19 mins ago
Manager, Global Strategic Partnerships
Ataccama
Remote, United States
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 20 mins ago
A
Civil Project Manager
Actalent
Dallas, TX
- $40 to $43.25 USD / hour
Prepare and review technical reports and project documentation.
Added 25 mins ago
I
Team Lead Integration Lab Services
Insight
Fort Worth
- $34 USD / hour
The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This…
Added 29 mins ago
Maintenance Technician
CRH
Memphis, TN
Maintain proper stock of tools and electrical parts to perform routine work
Added 32 mins ago
Practice Manager
AEG Vision
Los Angeles, CA
At AEG, we believe great patient experiences begin with great teams. As a Practice Manager, you'll inspire, develop and support the entire team, deliver exceptional patient care, and…
Added 33 mins ago
ALM Associate - Balance Sheet Analytics
PNC Bank NA
United States
Develop, maintain, and enhance Python-based financial models, analytical tools, and data pipelines supporting balance sheet management and interest rate risk analytics.
Added 36 mins ago
Territory Account Manager - Southeast Houston, TX
Heartflow
Houston, TX
Facilitate cross-functional collaboration throughout the organization. Tools for program development could include key deployment of Heartflow internal leadership and physician mentors,…
Added 36 mins ago
Manager, Instrumentation Engineering
Ametek, Inc.
Suwanee, GA
…precision and accuracy. The role of the Instrumentation Engineering Manager is to oversee the support of existing electronic products used in system development and the development of new…
Added 38 mins ago
IE
Team Lead Integration Lab Services
Insight Enterprises, Inc.
Ft Worth, TX
- $34 USD / hour
The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This…
Added 42 mins ago
Director - Applications
Element Solutions Inc
San Jose, CA
This role carries technical leadership and mentoring responsibility for the Global ActiveCopper Applications Development and Qualifications teams, including a range (manager, supervisor,…
Added 44 mins ago
C
Onshore Program Manager
Capgemini
Irving, TX, TX
- $98,497 to $233,248 USD / year
We are seeking a highly accomplished, Onshore Program Manager to lead engineering delivery and cross-functional coordination for our flagship software and hardware programs.
Added 45 mins ago
FE
All Programs - Energy Advisor II
Franklin Energy Serv
Longmont, CO
- $52,000 to $62,000 USD / year
Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up to as required
Added 45 mins ago
FE
All Programs - Energy Advisor II
Franklin Energy Serv
Green Mountain Falls, CO
- $52,000 to $62,000 USD / year
Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up to as required

Sparksoft Corporation

Communication Specialist (Technical)

Columbia, MD, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Join us at Sparksoft, where we're not just another tech company - we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.

Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.

We are Sparksoft!

ROLE & RESPONSIBILITIES:

Write, edit, and maintain user-facing content for the program's public website, including FAQs, Q&As, announcements, step-by-step how-to pages, and customer experience (CX) content that helps users complete tasks and resolve system issues without contacting support.
Learn the program's web-based system in depth, including user roles, workflows, forms, and common error conditions, in order to write accurate, task-oriented content from the user's point of view.
Partner with the Customer Service Center to identify top call drivers; review chat transcripts and listen to recorded or live user calls to understand where users struggle, and translate those findings into new or revised content.
Draft communications to the program's user community and stakeholders, such as system change notices, maintenance and outage announcements, policy or process updates, and event invitations.
Coordinate program webinars and virtual learning events, including scheduling, drafting and sending invitations and reminders through Cvent, monitoring registration, and supporting post-event follow-up.
Submit all content through the established CX review process; incorporate edits and feedback from multiple reviewers accurately, professionally, and on schedule, and maintain version control across review cycles.
Apply the program's style guide and plain language principles to all written content, and ensure that all web pages, documents, and PDFs produced meet Section 508 accessibility requirements before they are submitted for review.
Occasionally create simple, accessible visual aids such as infographics, process diagrams, and one-page job aids to support written content, announcements, and webinars, including text alternatives and accessible formatting.
Track content requests and work in progress in JIRA; maintain drafts, documentation, and content inventories in Confluence; and participate in agile ceremonies such as sprint planning, stand-ups, and retrospectives as assigned.
Perform periodic content audits to identify outdated, duplicative, or inaccurate pages and recommend updates.
Ensure the protection of sensitive information and uphold all HIPAA and federal security standards.
Participate in regular training, quality assurance sessions, and process updates.
Complete other duties as assigned by the Supervisor or Manager.

REQUIRED EXPERIENCE:

3+ years of professional experience writing user-facing instructional, help, or support content (for example, FAQs, how-to articles, knowledge base content, user guides, or web help content) for a software application or online system.
Demonstrated ability to learn a complex system and explain it clearly and accurately to non-technical users.
Strong command of plain language writing, grammar, and editing, and the ability to write concisely for the web.
Working knowledge of Section 508 and WCAG 2.x accessibility requirements, and demonstrated experience producing accessible web content, Word documents, and PDFs (for example, proper heading structure, alternative text, meaningful link text, accessible tables, and color contrast).
Experience working within a documented review and approval process, and the ability to accept and incorporate substantive feedback from multiple reviewers without loss of quality or turnaround time.
Proficiency in Microsoft 365 applications, including Word, Outlook, Teams, and SharePoint.
Ability to manage multiple content assignments with competing deadlines and to work independently in a remote environment.
Ability to pass a federal background check and maintain the required Public Trust clearance.
Must have lived in the United States for at least 3 of the past 5 years.
Writing samples of user-facing support or instructional content must be provided with the application; at least one sample should demonstrate accessible formatting.
Candidates must be able to obtain and maintain a Public Trust clearance
Candidates must have lived in the United States 3 out of the past 5 years

PREFERRED EXPERIENCE:

Experience with Cvent or a comparable event management or webinar platform.
Experience with Confluence and JIRA, and experience working on a project team that uses agile methodology and sprints.
Experience applying an organizational style guide (for example, HHS, GPO, AP, or Chicago) and federal plain language guidelines.
Experience using customer experience (CX) inputs, such as call driver data, chat transcripts, user feedback, or web analytics, to prioritize and improve content.
Ability to create simple, accessible infographics and visual aids using tools such as Canva, Adobe Express, Illustrator, or PowerPoint; a visual portfolio is welcome but not required.
Familiarity with web content management systems and basic HTML.
Experience using accessibility checking tools (for example, the Microsoft Accessibility Checker, Adobe Acrobat accessibility tools, ANDI, or axe).
1+ years of experience in the health care, health insurance, or health care licensing and credentialing domain.
Experience serving HHS, HRSA, or another U.S. Federal Government program

HOME OFFICE REQUIREMENTS

Maintain a designated, distraction-free home workspace that supports confidential review of user calls, professional participation in virtual meetings, and hosting or supporting webinars.
Ensure high-speed internet connectivity, either via hardwired Ethernet or stable Wi-Fi, that meets minimum system requirements.
Internet speed: 25/5 Mbps minimum; 50/10 Mbps recommended if shared.
Not recommended: hotspots or satellite.
Device setup: Ethernet connection preferred; Wi-Fi acceptable if stable. A working webcam and headset are required for virtual meetings and webinars.

EDUCATION & CERTIFICATIONS:

Bachelor's degree in English, Communications, Journalism, Technical Writing, Information Design, or a related field; or an equivalent combination of education and relevant experience.
A technical writing, content design, user experience (UX) writing, or accessibility certification (for example, IAAP CPACC or DHS Trusted Tester) is a plus.

WHAT WE OFFER:

At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:

Competitive compensation and a 401(k) with employer contributions to help you plan for the future
Flexible paid time off and hybrid ways of working that support true work-life balance
Comprehensive health coverage - including medical, dental, vision, life, and disability insurance
A curated in-office experience designed to foster community, team connections, and innovation
Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
Training and development programs that build new skills and prepare you for leadership roles
A collaborative, transparent, and fun culture - recognized as a Great Place to Work®

Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis.

Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at abuse@sparksoftcorp.com.

Artificial Intelligence (AI) Policy: While Sparksoft values the appropriate use of artificial intelligence in the workplace, candidates must complete interviews and independent assessments using their own knowledge and abilities. Unless expressly permitted by Sparksoft, the use of AI during interviews and assessments is strictly prohibited. Violations may result in disqualification. Please contact your recruiter regarding accommodation needs.

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