Jobs in the United States

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Technical Program Manager, Specialized Infrastructure Security Systems
Google
Kirkland, WA · Atlanta, GA · Austin, TX · Addison, TX · New York, NY · Reston, VA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
As a Technical Program Manager for Specialized Infrastructure Security Systems, you will be responsible for the design, standardization, and implementation of physical security systems…
Added just now
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Senior Manager, Client Management Operations
Jobgether
Remote, United States
- $94,500 to $152,250 USD / year
We are seeking an experienced Senior Manager, Client Management Operations to lead operational strategy, resource planning, and service delivery across complex client management functions.…
Added just now
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Senior Analyst, Finance Systems
Jobgether
Remote, United States
- $100,000 to $115,000 CAD / year
The Senior Analyst, Finance Systems will play a hands-on role in a broad finance technology transformation program. You will contribute to ERP enhancements and implementations, data…
Added 1 min ago
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Senior Technology Project Manager, Information Systems
San Diego Association of Governments
San Diego, CA
- $103,355.2 to $160,201.6 USD / year
The Senior Technology Project Manager will lead the planning, coordination, and execution of IT, data, and modernization initiatives by combining project management, business analysis, and…
Added 6 mins ago
Manager, Terminal/Port Ops
Crowley Maritime Corporation
SAN JUAN
3 - 5 years’ experience in a supervisory or management position.
Added 8 mins ago
Principal Product Manager, Global from Day 1, International Seller Services
Amazon.com Services LLC
Bellevue, WA
- Experience in cross-border e-commerce, international marketplace expansion, or global supply chain
Added 8 mins ago
Technical Product Manager – AI-Native Platform for Life Sciences
MaxIT Consulting - Max Corporate Group
Los Altos · Los Altos, CA
Candidates must live in or relocate to the Bay Area and must already be authorized to work in the United States
Added 8 mins ago
Product Manager, Technical Specs – AI Products & B2B SaaS (Bay Area)
MaxIT Consulting - Max Corporate Group
Los Altos · Los Altos, CA
Candidates must live in or relocate to the Bay Area and must already be authorized to work in the United States
Added 8 mins ago
Associate Product Manager, Technical – AI Platform for Life Sciences
MaxIT Consulting - Max Corporate Group
Los Altos · Los Altos, CA
Candidates must live in or relocate to the Bay Area and must already be authorized to work in the United States
Added 8 mins ago
Junior Technical Product Manager – AI Products, Specs & APIs (Bay Area)
MaxIT Consulting - Max Corporate Group
Los Altos · Los Altos, CA
Candidates must live in or relocate to the Bay Area and must already be authorized to work in the United States
Added 11 mins ago
Agentic Commerce Senior Manager | GEO & Search
Accenture
Saint Louis, MO
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 15 mins ago
TechOps Administrator
The RealReal
Perth Amboy, NJ
…located in Perth Amboy, New Jersey and will report to the TechOps…
Added 15 mins ago
Senior Product Manager, B2B & Customer Support
The RealReal
Bellflower, CA
The Product Management team at TheRealReal drives the continuous evolution of our circular commerce platform, building high-impact technology that powers luxury consignment at scale. As the…
Added 16 mins ago
Quality Analyst - Outpatient, Healthcare
EXL Talent Acquisition Team
United States
This is a remote opportunity. The Quality Analyst oversees work performed by the Outpatient audit program to ensure that EXL’s standard of accuracy is met. Audits are performed by…
Added 22 mins ago
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IT Project Manager - Oracle EBS On Prem
Onset
Houston, TX
- $125,000 to $135,000 USD / year
PMP certification is required · Must have experience managing projects related to Oracle EBS ERP Implementations (not upgrades)
Added 30 mins ago
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Staff Talent Operations Engineer
Jobgether
Remote, United States
- $135,000 to $180,000 USD / year
…and artificial intelligence. You will design and manage the technical infrastructure supporting the entire talent lifecycle, combining recruiting operations expertise with hands-on AI…
Added 30 mins ago
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Senior Data Pipeline Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 USD / year
Partner with the Data Operations Manager on technical architecture, platform strategy, and roadmap decisions.
Added 30 mins ago
J
Project Manager
Jobgether
Remote, United States
- $150,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager based in the United States.
Added 31 mins ago
DO
MEDS Senior Tester
Department of Health Care Services
CA
- $8,625 to $11,557 USD / month
Under the general direction of the Information Technology (IT) Manager I within the Eligibility Applications and Support Branch (EASB), the IT Specialist (S) II serves as the lead Technical…
Added 31 mins ago
SC
Cloud Engineer
State Controller's Office
CA
- $8,625 to $11,557 USD / month
Under the general direction of the Information Technology Manager I, the Information Technology Specialist II (ITS II) serves as a technical subject matter expert and lead responsible for…
Added 32 mins ago
Principal Quality Assurance Engineer
Westinghouse Electric Company
Cranberry Twp, PA
Added 32 mins ago
Project Manager - Procurement
Westinghouse Electric Company
Cranberry Twp, PA
Added 32 mins ago
Technical Supervisor
Penn Medicine
Berwyn, PA
Fiscal Management: Works with Administrative Director or Technical Manager to coordinate and collate department(s) annual capital, payroll, and non-payroll budget projection
Added 32 mins ago
Program Manager - AVEVA PI System
Data Systems Analysts, Inc
Feasterville-Trevose, PA
The ideal candidate must have experience managing PI System deployment and/or sustainment projects
Added 33 mins ago
IT PROJECT MANAGER (PLCYPLN)
Naval Supply Systems Command
Naval Support Activity, PA

Sparksoft Corporation

Communication Specialist (Technical)

Columbia, MD, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Join us at Sparksoft, where we're not just another tech company - we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.

Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.

We are Sparksoft!

ROLE & RESPONSIBILITIES:

Write, edit, and maintain user-facing content for the program's public website, including FAQs, Q&As, announcements, step-by-step how-to pages, and customer experience (CX) content that helps users complete tasks and resolve system issues without contacting support.
Learn the program's web-based system in depth, including user roles, workflows, forms, and common error conditions, in order to write accurate, task-oriented content from the user's point of view.
Partner with the Customer Service Center to identify top call drivers; review chat transcripts and listen to recorded or live user calls to understand where users struggle, and translate those findings into new or revised content.
Draft communications to the program's user community and stakeholders, such as system change notices, maintenance and outage announcements, policy or process updates, and event invitations.
Coordinate program webinars and virtual learning events, including scheduling, drafting and sending invitations and reminders through Cvent, monitoring registration, and supporting post-event follow-up.
Submit all content through the established CX review process; incorporate edits and feedback from multiple reviewers accurately, professionally, and on schedule, and maintain version control across review cycles.
Apply the program's style guide and plain language principles to all written content, and ensure that all web pages, documents, and PDFs produced meet Section 508 accessibility requirements before they are submitted for review.
Occasionally create simple, accessible visual aids such as infographics, process diagrams, and one-page job aids to support written content, announcements, and webinars, including text alternatives and accessible formatting.
Track content requests and work in progress in JIRA; maintain drafts, documentation, and content inventories in Confluence; and participate in agile ceremonies such as sprint planning, stand-ups, and retrospectives as assigned.
Perform periodic content audits to identify outdated, duplicative, or inaccurate pages and recommend updates.
Ensure the protection of sensitive information and uphold all HIPAA and federal security standards.
Participate in regular training, quality assurance sessions, and process updates.
Complete other duties as assigned by the Supervisor or Manager.

REQUIRED EXPERIENCE:

3+ years of professional experience writing user-facing instructional, help, or support content (for example, FAQs, how-to articles, knowledge base content, user guides, or web help content) for a software application or online system.
Demonstrated ability to learn a complex system and explain it clearly and accurately to non-technical users.
Strong command of plain language writing, grammar, and editing, and the ability to write concisely for the web.
Working knowledge of Section 508 and WCAG 2.x accessibility requirements, and demonstrated experience producing accessible web content, Word documents, and PDFs (for example, proper heading structure, alternative text, meaningful link text, accessible tables, and color contrast).
Experience working within a documented review and approval process, and the ability to accept and incorporate substantive feedback from multiple reviewers without loss of quality or turnaround time.
Proficiency in Microsoft 365 applications, including Word, Outlook, Teams, and SharePoint.
Ability to manage multiple content assignments with competing deadlines and to work independently in a remote environment.
Ability to pass a federal background check and maintain the required Public Trust clearance.
Must have lived in the United States for at least 3 of the past 5 years.
Writing samples of user-facing support or instructional content must be provided with the application; at least one sample should demonstrate accessible formatting.
Candidates must be able to obtain and maintain a Public Trust clearance
Candidates must have lived in the United States 3 out of the past 5 years

PREFERRED EXPERIENCE:

Experience with Cvent or a comparable event management or webinar platform.
Experience with Confluence and JIRA, and experience working on a project team that uses agile methodology and sprints.
Experience applying an organizational style guide (for example, HHS, GPO, AP, or Chicago) and federal plain language guidelines.
Experience using customer experience (CX) inputs, such as call driver data, chat transcripts, user feedback, or web analytics, to prioritize and improve content.
Ability to create simple, accessible infographics and visual aids using tools such as Canva, Adobe Express, Illustrator, or PowerPoint; a visual portfolio is welcome but not required.
Familiarity with web content management systems and basic HTML.
Experience using accessibility checking tools (for example, the Microsoft Accessibility Checker, Adobe Acrobat accessibility tools, ANDI, or axe).
1+ years of experience in the health care, health insurance, or health care licensing and credentialing domain.
Experience serving HHS, HRSA, or another U.S. Federal Government program

HOME OFFICE REQUIREMENTS

Maintain a designated, distraction-free home workspace that supports confidential review of user calls, professional participation in virtual meetings, and hosting or supporting webinars.
Ensure high-speed internet connectivity, either via hardwired Ethernet or stable Wi-Fi, that meets minimum system requirements.
Internet speed: 25/5 Mbps minimum; 50/10 Mbps recommended if shared.
Not recommended: hotspots or satellite.
Device setup: Ethernet connection preferred; Wi-Fi acceptable if stable. A working webcam and headset are required for virtual meetings and webinars.

EDUCATION & CERTIFICATIONS:

Bachelor's degree in English, Communications, Journalism, Technical Writing, Information Design, or a related field; or an equivalent combination of education and relevant experience.
A technical writing, content design, user experience (UX) writing, or accessibility certification (for example, IAAP CPACC or DHS Trusted Tester) is a plus.

WHAT WE OFFER:

At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:

Competitive compensation and a 401(k) with employer contributions to help you plan for the future
Flexible paid time off and hybrid ways of working that support true work-life balance
Comprehensive health coverage - including medical, dental, vision, life, and disability insurance
A curated in-office experience designed to foster community, team connections, and innovation
Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
Training and development programs that build new skills and prepare you for leadership roles
A collaborative, transparent, and fun culture - recognized as a Great Place to Work®

Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis.

Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at abuse@sparksoftcorp.com.

Artificial Intelligence (AI) Policy: While Sparksoft values the appropriate use of artificial intelligence in the workplace, candidates must complete interviews and independent assessments using their own knowledge and abilities. Unless expressly permitted by Sparksoft, the use of AI during interviews and assessments is strictly prohibited. Violations may result in disqualification. Please contact your recruiter regarding accommodation needs.

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Jobs in the United States