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Associate Project Leader, Naval Digital Infrastructure & Services
The Mitre Corporation
Quantico, VA · McLean, VA
…public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and…
Added just now
Principal Software Engineer
The Mitre Corporation
McLean, VA
…public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and…
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Lead and support project and program management efforts, including business process design, organizational change management, and implementation of large-scale government initiatives.
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Senior Director, Third-Party Risk
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Head of Growth Engineering
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- Hire, lead and grow the team (full-stack, mobile and data-minded engineers), and stay hands-on in the code when it helps.
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Technical Services Group Executive, Payments Card Software Engineering
U.S. Bank National Association
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The properly qualified candidate is a technology operator with deep Payments Cards experience, not solely a program executive. The position requires a proven technology executive who can…
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Clinic Manager I
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- $70,000 to $100,000 USD / year
…clinical background that allows them to effectively support and lead back-office teams.Position…
Added 4 mins ago
News Associate
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United States
…experience across our world-class newsroom. This is a two-year program that is expected to lead to a permanent reporting position in one of our coverage…
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Senior Business Development Manager
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…collaborate directly with corporate executives, P&L owners, program managers, and technical leaders to position Falcata for long-term…
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Senior Business Development Manager
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…collaborate directly with corporate executives, P&L owners, program managers, and technical leaders to position Falcata for long-term…
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Financial Reporting Accountant
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Lead Financial interactions with Accounts Payable and Accounts Receivable Operations team.
Added 5 mins ago
Senior Program Manager - Virtual
Alight
Virtual, TX
Alight is seeking a Senior Program Manager to lead complex, technology-enabled programs and enterprise transformation initiatives.
Added 6 mins ago
Water Treatment Plant Opr 2ND
East Penn Manufacturing - Deka Batteries
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East Penn is a stable, essential employer, that is poised for the energy needs of the future with 80 years of sustainable lead battery and battery accessory manufacturing expertise!
Added 7 mins ago
Enterprise Incident Management - Scenario Library Lead
Truist Bank
Charlotte, NC · Atlanta, GA · Raleigh, NC
The Scenario Library Lead owns Truist's all-hazards library of severe but plausible scenarios, the basis on which the bank determines whether each important business service can remain…
Added 8 mins ago
Field Tech Supervisor
NTT DATA Services
Sliver Spring, MD
This Desktop Support Supervisor will support and enhance the technical capabilities of the Field Technicians. This Lead will provide strategic leadership and planning for technical support…
Added 8 mins ago
Program/Project Manager- Party Data & Product
JPMC page
Newark, DE · Jersey City, NJ
As a Vice President Project/Program Manager in the Party Data & Product team, you will manage planning, governance, and execution across the portfolio. You will lead technical delivery…
Added 9 mins ago
Senior Integrated Campaigns Manager, AMER
SpaceXAI
San Francisco, CA
- Concept, develop, and run integrated campaigns end to end: Lead the strategy and audience selection through launch, optimization, and reporting; design the end-to-end campaign…
Added 9 mins ago
Support Operations Systems Lead
SpaceXAI
Remote, United States
We're hiring a Support Operations Systems Lead to help own the systems, workflows, and operating rhythms that keep User Operations running reliably at scale. This is a hands-on technical…
Added 9 mins ago
Sr. Project Manager, Marketing
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Remote, United States
Own the cross-functional marketing calendar from planning through execution, building launch plans that define owners, deliverables, milestones, and dependencies for every program
Added 13 mins ago
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General Manager
Sequel Brands
Johns Creek, GA
- $75,000 to $85,000 USD / year
Lead sales, operations, team development, and client experience for a new center within a fast-growing, premium wellness and longevity brand.
Added 13 mins ago
Senior Web UI/UX Engineer
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Analyze system requirements and develop management and interface applications with lead software designers and Product Marketing Managers.
Added 13 mins ago
Senior Cloud Solutions Engineer
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Analyze system requirements and develop management and interface applications with lead software designers and Product Marketing Managers.
Added 13 mins ago
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Transit Service Planning Manager
Santa Clara Valley Transportation Authority
San Jose, CA
- $82.45 to $100.21 USD / hour
…Transit Capital Planning. The Service Planning Manager will lead the Transit Service Planning team and will work closely with VTA’s Transit Scheduling Manager, who translates approved…
Added 13 mins ago
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BSVIII Senior Business Systems Analyst
Santa Clara Valley Transportation Authority
San Jose, CA
- $63.7 to $82.8 USD / hour
…collaborate with a team of technical and subject matter experts for program & project management, engineering, and construction management? We are seeking an exceptional, self-driven…
Added 14 mins ago
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Partnerships Lead
Greenboard
New York City, NY
- $170,000 to $250,000 USD / year
…this channel probably doesn't look like a standard reseller program, and we want someone who knows the space well enough to design it. You'll deepen the partnerships we have, sign the ones…

SpaceXAI

Support Operations Systems Lead

Remote, United States

$118,000 - $145,000 USD

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Job details

Pay: $118,000 - $145,000 USD
Posting language: English
Posted: Nov 9, 2026

Original job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

SUPPORT OPERATIONS SYSTEMS LEAD

We're hiring a Support Operations Systems Lead to help own the systems, workflows, and operating rhythms that keep User Operations running reliably at scale. This is a hands-on technical support operations role for someone who can move fluidly between live triage of our projects, backlog management of internal requests, systems health, stakeholder communication, and end-to-end program ownership. You'll work across ticketing workflows, routing logic, queue health, labeling taxonomy, escalation paths, workforce signals, and internal tooling requests. The ideal person is more technical than a traditional operations lead, more hands-on than a traditional TPM, and less software-engineering-heavy than a dedicated SWE.

RESPONSIBILITIES:

Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling; triage urgent operational issues as they arise, especially when system behavior, workforce distribution, queue health, or SLA risk looks off
Manage intake, prioritization, and follow-through for systems requests from support managers, TSEs, operations leads, engineering, product, and other internal teams
Help maintain the team's roadmap by distinguishing one-off fixes from broader system improvements, surfacing recurring pain points, and pushing back on low-leverage work
Drive smaller technical and operational programs end-to-end, being responsible for discovery, scoping and execution, rollout, documentation and success metrics
Partner with engineering, data, IT, and support leaders to debug issues, validate changes, improve monitoring, and prevent repeat failures
Use SpaceXSI and AI-native workflows to reduce manual toil, investigate issues, summarize signals, draft documentation, test changes, and improve how the team operates

BASIC QUALIFICATIONS:

Experience in support operations, systems operations, technical program management, or a similarly cross-functional technical systems role

PREFERRED SKILLS AND EXPERIENCE:

Experience working with operational systems such as ticketing platforms, routing workflows, queue configuration, labels/taxonomies, dashboards, Slack workflows, and internal tools
Technical skills to investigate system issues, read configuration or code, and partner effectively with engineers
Excellent at triage and prioritization: when several things are broken or ambiguous, you can quickly determine what is urgent, what needs investigation, what needs escalation, and what should become a longer-term fix
Able to own work end to end: clarify the problem, align stakeholders, sequence the work, communicate tradeoffs, launch safely, and measure whether the change worked
Comfortable pushing back thoughtfully and can tell stakeholders "not yet," "not this way," or "this should be part of a broader fix" while maintaining trust
Energized by a role that blends firefighting with systems-building, and you have a strong bias toward action, clarity, and continuous improvement

ADDITIONAL REQUIREMENTS:

Remote role (United States)

COMPENSATION AND BENEFITS:

The annual compensation range for this role is listed below.

Annual Salary:

$118,000 - $145,000 USD

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of our total rewards package at SpaceXSI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

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More about this job

Skills

Documentation
BASIC
Program management
Prioritization
Process improvement

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