Jobs in the United States

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Branch Manager
Ferguson Enterprises, LLC
Fort Smith, AR
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our…
Added 1 min ago
KS
Human Resources Lead
Katalyst Space Technologies
Broomfield, CO
- $90,000 to $135,000 USD / year
Experience building HR infrastructure during rapid company growth, including manager enablement, policy creation, performance processes, leveling / compensation support, workforce planning,…
Added 1 min ago
Staff/Senior Staff Technical Program Manager, Federal
Red Cell Partners
Remote, United States
As a Staff/Senior Staff Technical Program Manager at Trase, you will own technical program execution dedicated to Red Cell Federal (RCF) and Red Cell Partners (RCP) incubations and…
Added 2 mins ago
Project Manager, Quality & Commissioning, NA
Vantage Data Centers Management Company LLC
New Albany, OH
QCx Project Manager will oversee the quality and commissioning process of data center projects, ensuring systems are designed, installed, and tested to meet performance requirements. Acting…
Added 2 mins ago
WW
Sr. Systems Engineer
World Wide Technology
Maryland Heights, MO
- $120,000 to $130,000 USD / year
…software, Information Assurance (IA) settings, IA tools, network infrastructure, network operations, and standard hardware…
Added 3 mins ago
Project Manager II-Mechanical
Loenbro
Centennial, CO
…clients, vendors, subcontractors, and project teams. The Project Manager serves as the primary liaison between field operations, company leadership, and customers, ensuring successful…
Added 6 mins ago
T
Facilities Manager
TheatreSquared
Fayetteville, AR
- $55,000 USD / year
TheatreSquared seeks a knowledgeable, resourceful, and motivated Facilities Manager to oversee the maintenance, upkeep, and general operation of its facilities. This position plays an…
Added 7 mins ago
D
Technical Project Manager, Global Operations (Reagent Assay/Hardware Development, NPI)
Danaher
Chaska, MN · Minneapolis, MN
- $135,000 to $145,000 USD / year
The Technical Project Manager, Global Operations for Beckman Coulter Diagnostics is responsible for the continuous improvement, global standardization and embedding of our project and…
Added 7 mins ago
Business Operations Strategy & Planning Specialist Professional
HITACHI VANTARA LLC
United States
This role reports to the Manager of Operations & PMO and partners closely with other vertical teams within the GSX group and other business partners across Hitachi Vantara.
Added 8 mins ago
Driver Residential
WM
Marshfield, WI
Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
Added 8 mins ago
W
Sr Environmental Project Manager - Customer Implementation
WM
Remote, United States
- $103,000 USD / year
The Sr. Project Manager is part of a small team specifically organized to launch and support new SES operations or provide backfill where needed. This position will report into the…
Added 12 mins ago
Account Executive – Power Generation / Data Centers
UptimeAI
Remote, United States
UptimeAI is transforming industrial operations through its AI-driven platform that maximizes uptime, optimizes asset performance and enhances reliability across heavy industries. Our AI…
Added 15 mins ago
Trolley Infrastructure Manager
Mid-South Transportation Management, Inc.
Memphis, TN
The Manager of Trolley Infrastructure is responsible for the safe, reliable, and effective management of MATA’s trolley infrastructure, including the fixed facilities and systems that…
Added 15 mins ago
Safety and Security Analyst/Advisor
Mid-South Transportation Management, Inc.
Memphis, TN
…vulnerability assessments, and root-cause analyses involving transit operations, facilities, vehicles, equipment, infrastructure, employees, contractors, passengers, and other…
Added 15 mins ago
SN
IT Support Lead
Space Needle
Seattle, WA
- $29 to $34.9 USD / hour
This is not a people-manager role. Instead, the IT Support Lead will orchestrate IT work across help desk support, networking and infrastructure, and special initiatives, acting as a force…
Added 15 mins ago
P
Member of Technical Staff | Production & Trading Platform
Poesis
Menlo Park
- $180,000 to $280,000 USD / year
- Build the production infrastructure that connects AI-driven investment decisions to live financial markets, from data and signals through trading.
Added 16 mins ago
Receptionist Temp
Saber Power Services
Houston, TX
…testing, and maintaining medium and high-voltage electrical infrastructure. Saber serves clients locally, nationally, and…
Added 16 mins ago
Network Administrator
Frisco ISD
Frisco, TX
…upgrading, securing, and troubleshooting the district’s core infrastructure. This includes on-premises and cloud environments, backup and disaster recovery operations, and the…
Added 20 mins ago
Project Manager - Marine Terminal
Turner & Townsend
Toledo, OH
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 22 mins ago
MD
District Operations Engineer - Maintenance (Transportation Engineering Manager I )
Maryland Department of Transportation
Frederick, MD
- $87,253 to $137,603 USD / year
District Operations Engineer-Maintenance (Transportation Engineering Manager I)
Added 22 mins ago
Technical Program Manager, Data Center Design Execution Regional Management
Google
Kansas City, MO
Share Technical Program Manager, Data Center Design Execution Regional Management
Added 24 mins ago
Director of Nursing-Ambulatory Surgery Center
Atlas Healthcare Partners
Phoenix, AZ
…the institution to positively impact the business of clinical operations, nursing and patient care outcomes. These partnerships include ongoing collaboration with physician, facility and…
Added 25 mins ago
AU
Administrative Assistant
ABM US
Spokane, WA
- $21.72 USD / hour
The Operations Administrator provides dedicated administrative, operational, and compliance support at site level to enable Site Managers to focus on strategic leadership, safety…
Added 26 mins ago
Senior Product Operations Engineer, Space
Anduril Industries
Costa Mesa, CA
We are looking for a Senior Product Operations Engineer to join our Space team in Costa Mesa, CA someone who brings deep technical credibility and the leadership presence to match. This is…
Added 26 mins ago
Senior DevOps Engineer, Space
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Costa Mesa, CA
…the reliability and security posture of globally distributed infrastructure in air-gapped environments standing up new sites, hardening systems to STIG compliance, building and maintaining…

Space Needle

IT Support Lead

Seattle, WA, United States

$29 to $34.9 USD / hour

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Job details

Pay: $29 to $34.9 USD / hour
Experience: 3+ years of experience in IT support, help desk, or technical operations.
Posting language: English
Posted: Nov 6, 2026

Original job description

Description The IT Support Lead plays a critical hands-on and coordination role within a lean, high-impact IT team supporting a 7-day-a-week, guest-critical, hospitality-rich operation. This role serves as the day-to-day operational lead for IT support and infrastructure execution, ensuring work is prioritized, dispatched, and completed efficiently while freeing senior technical staff to focus on network stability, cybersecurity, and long-range infrastructure initiatives.

This is not a people-manager role. Instead, the IT Support Lead will orchestrate IT work across help desk support, networking and infrastructure, and special initiatives, acting as a force multiplier for the team. This position requires self-motivation, the ability to build consensus, excellent customer service skills, and the ability to work independently while exercising sound judgment. This includes recognizing when an issue exceeds your knowledge or authority and proactively seeking guidance from senior team members or escalating issues in a timely manner.

Key Responsibilities:

IT Operations & Support Leadership

Own the IT Ticket queue - act as the primary dispatcher and coordinator for IT tickets, requests, and operational needs; ensure ticket queue is continually maintained, organized and up to date.
Triage incoming issues and route work appropriately (self-solve, assign, escalate, or schedule).
Seek guidance from senior team members when an issue or proposed solution is not fully understood.
Maintain situational awareness across all active IT work to reduce reactive “firefighting”
Own the internal support wiki – create and capture documentation and ensure existing content remains up to date. Provide hands-on troubleshooting and personally resolve IT support requests as needed, including when other team members are unavailable or additional support is required.
Ensure timely responses and follow-through for all requests.
Approve and process IT related invoices.
Help improve consistency and clarity in IT support workflows.

Infrastructure & Deployment Support

Assist with IT deployments and rollouts led by the Network Administrator or Product Team.
Support hardware installs, device imaging, basic network troubleshooting, and system setup
Keep server rooms and other shared IT spaces organized and fire code compliant; proactively identifying and addressing hazards, coordinating corrective action when needed, and following through until issues are resolved.
Help maintain inventory of IT assets and AV equipment.
Collaborate with outside IT and AV vendors for event support.
Participate in infrastructure projects as assigned (server installs, switch cutovers, etc.)
Assist with coverage during planned power outages.

Required Qualifications:

3+ years of experience in IT support, help desk, or technical operations.
Working knowledge of enterprise IT environments (hardware, software, basic networking).
Experience supporting users in fast-paced, customer-facing environments.
Strong troubleshooting, prioritization, and communication skills.
Comfortable operating independently and making judgment calls.
Willingness to support off-hours and weekend operations as needed.

Preferred Qualifications:

Experience coordinating IT work across multiple locations or venues.
Awareness of network infrastructure, access control systems, or cybersecurity concepts.
Experience working closely with Network Administrators or Infrastructure teams
Hospitality, attractions, or live-event environment experience

Full Time, Hourly Position Pay Range: $29.00 - $34.90 / hour, Depending on Experience

Benefits include:

Medical, Dental, Vision, Life, Long Term Disability
401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
Paid Personal Days (10 per year)
Paid Time Off of 14 days / year based on working 2080 hours / year
Tuition reimbursement of 50%, up to $2500 / year
New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
35% discount for many purchases at the Space Needle (Retail, Food and Beverage)
Charitable Contributions / Matching Gift, up to $200 year
Paid parking or up to $250 / month towards an orca card

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.

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