Development Services Coodinator

Space Center Houston is a space exploration learning destination dedicated to revealing how science and humanity power space exploration through meaningful, moving experiences about people and the courage, innovation, and teamwork they use to expand the boundaries of what's possible. We inspire guests of all ages to connect with the significance of space exploration as incredible feats of human spaceflight continue to bring joy and wonder to the world. Owned and operated by the nonprofit Manned Space Flight Education Foundation, we are the Official Visitor Center of NASA Johnson Space Center and a Smithsonian affiliate.

We are currently seeing a full-time Development Services Coordinator responsible for providing support for the Development department’s financial records that impact donor and prospect relationship management strategy, the fundraising database of record, and the data maintenance procedures that drive high-quality campaign progress reports. The Development Services Coordinator is responsible for the recording and receipting of donations, pledges, matching gift contributions, expenses, and forecasts, assisting with batch prospect research and data management as assigned, as well as the creation, review and update of department procedures to support gift officer and campaign success. The Development Services Coordinator will coordinate and prioritize department financial records regarding donations, cross-department fund compliance, expenses, donor and prospect research and relationship management to effectively implement and measure an engagement pipeline that drives high-quality campaign progress and forecasts, increasing revenue in support of the Center’s mission.

MAJOR RESPONSIBILITIES:

• Enters and maintains information related to gifts and pledges, members, donors and potential supporters, with a high level of accuracy, as needed.
• Supports prospect research needs, including implementation of batch data append and cleanse projects, testing and review of data imports and updates, and custom prospect research.
• Collaborates with department and Finance leaders to establish processes or improve tracking and forecasting of donated funds and expenses. Includes but not limited to department invoice management, expense reports, gift agreement handling, donation deposits and expense tracking.
• Organizes and maintains reports on fundraising campaign progress, gift officer activity, pledge fulfillment and fundraising project outcomes as assigned.
• Identifies department processes that require improvement, including candidates for automation or need for documentation. Assist in planning, gathering user feedback and testing approved plans.
• Drafts and updates data entry and information maintenance procedures for standard department functions as well as campaign specific support; reviews and edits as needed for new reports and business intelligence systems are brought onboard.
• In support of the Manager of Development Services, test and recommend improvements to customizations and modifications made to the configuration of the department's business intelligence tools or integrations with SCH business intelligence tools such as those used by finance, email marketing or data warehouse.
• May assist with training for the CRM or other department platforms based on existing documentation and procedures as assigned.
• Communicates clearly and respectfully with all levels of the organization. May occasionally coordinate the workflow of department peers.
• Reviews own work and develops solutions to ensure accuracy.
• Actively seeks to add value and support continuous improvement and standardization initiatives.
• Maintain the highest level of confidentiality in all Development and Space Center Houston matters.
• Other duties as assigned.

POSITION QUALIFICATIONS:

• Associate’s degree required; Bachelor’s degree in information systems, business, finance, marketing, communications, or a related field preferred.
• At least two years of directly related professional experience, especially with gift and pledge data entry and/or development prospect data.
• Experience ensuring accuracy, documenting and/or interpreting fundraising or prospect management reports.
• Experience communicating with data visualization.
• Expertise in using Microsoft Office Suite, especially Excel and including PowerPoint and Power BI, with a strong aptitude for learning new systems and programs.
• Experience with Asana or other project management tools.
• Experience supporting frequent, high-profile reports or dashboards.
• Strong analytical, problem-solving, and critical thinking skills; ability to learn new systems and programs quickly.
• Excellent attention to detail.
• Experience managing multiple, competing priorities simultaneously; excellent time management skills and ability to meet deadlines.
• Experience drafting, updating and organizing procedures to support high quality, efficient workflow.
• Experience as part of a team where a project required achieving multi-phase milestones and significant coordination.
• Excellent interpersonal, written and verbal communication skills; ability to work effectively cross-departmentally, manage up, and communicate clearly at all levels, delivering information clearly to diverse internal audiences.
• Ability to work independently; self-motivated to deliver excellent service and impactful results in a high-pace, rapid change environment.
• Demonstrated customer service orientation.
• Ability to represent Space Center Houston in a professional and positive manner.

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Space Center Houston is an equal opportunity employer. We promote a culture of respect, inclusivity, and collaboration.