Command Center Specialist

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Job details

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiries - Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction - Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar - Utilizes, monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systems - Makes financial decisions to protect/collect revenues and adjusts customer accounts - Assists supervisors with special projects and performs miscellaneous assigned duties - Manages multiple duties at a time - Delivers exceptional client service via telephone - Conducts detailed research and address customer inquiries - Provides quality service by comprehending procedures and continued product knowledge - Enters data and customer service work on a daily routine basis - Prepares activity reports to track performance across our customer base - Tracks issues, and ensure timely delivery of solutions from support teams - Assists with financial and management accounts through processing and payment of invoices - Supports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary records - Completes other duties as assigned