Executive Assistant

Summary of position:

Provides administrative and secretarial support to members of the Executive Team including answering and directing calls, managing calendars, coordinating meetings, preparing correspondence and performing clerical functions in a professional, timely and confidential manner.

Key job functions: (Includes current duties, primary objectives, and responsibilities which are critical to the successful performance of the position)

• Answer and screen phone calls, determine relevancy and priority, handle routine requests, take messages, and transfer calls to the appropriate executive or department
• Maintain executive calendars; schedule appointments and meetings, send reminders, and prioritize time-sensitive matters
• Organize meetings, including scheduling, preparing agendas, gathering materials, reserving rooms, and ordering catering
• Draft, type, and distribute routine correspondence, memos, and emails on behalf of the Executive Team
• Take minutes during meetings and follow up on action items as directed
• Welcoming visitors, identifying purpose of their visit, and directing them to the appropriate person or department
• Maintain comprehensive, accurate, and confidential records and files
• Assist in gathering information and reports for monthly Board and committee meetings
• Assist in coordinating travel arrangements for executives
• Perform general clerical duties including copying, scanning, filing, mail distribution, and supply ordering
• Perform other related duties as assigned

Competencies:

• Dependable, punctual, and professional in appearance and conduct
• Attention to detail and accuracy
• Welcoming, service-oriented demeanor
• Adaptability and willingness to learn banking operations and grow within the role

Qualifications:

• Maintain a high level of confidentiality
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task and meet deadlines
• Understanding of computer software and programs, specifically Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Strong interpersonal skills
• Polished, professional appearance and demeanor consistent with Sovereign Bank’s dress standards, as a frequent first point of contact for executives, visitors, clients, and Board members

Education and Experience:

• High school or GED required; plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation
• Associate's or Bachelor's degree in Business Administration, Management, or related field, preferred
• 3+ years of administrative, clerical, or customer service experience preferred; banking experience a plus

Physical Demands: These physical demands are generally representative of the position.

• Hearing, speech, close vision
• Sitting, including computer use
• Driving with own transportation to other branches for meetings/workshops
• On occasions, may be required to lift and/or move up to 25 pounds
• Job responsibilities may include standing, walking, lifting, kneeling, and crouching

Sovereign Bank is an Equal Opportunity Employer NOTE: Sovereign Bank does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Sovereign Bank, and Sovereign Bank will not be obligated to pay a placement fee.