MPD Inside Sales Coordinator

Job Summary: Support sales and management teams with quotations, CRM management, sales reporting, marketing activities, lead management, and sales and technical calls. Maintain effective communication among Sales, Marketing, Technical, and Customer Service departments.

Job Duties: The duties and responsibilities of this position include, but are not limited to, the following:

• Prepare and manage quotations for standard catalog products and custom RF/microwave interconnect solutions.
• Review customer RFQs, drawings, specifications, quantities, delivery requirements, and special documentation requirements to ensure quote accuracy and completeness.
• Proficiency in Microsoft Office applications and ERP systems, with the ability to efficiently prepare, generate, and manage customer quotations.
• Coordinate custom quotation requirements with Engineering, Operations, Purchasing, Quality, and Sales to establish feasibility, cost, lead time, tooling/NRE, and pricing.
• Apply approved pricing, discount levels, minimum order quantities, minimum order values, and margin guidelines.
• Identify existing standard or previously designed products that may satisfy a customer requirement before initiating a new custom design.
• Prioritize multiple RFQs and customer requests while meeting established quote turnaround and response-time targets.
• Follow up on significant or aging quotations and communicate relevant opportunities, issues, and customer feedback to the Sales team.
• Handling customer satisfaction surveys
• Facilitating specification review with Quality and Engineering
• Other duties as assigned.

Skills/Experience: Minimum of 2 years of experience in a corporate sales environment and proven successful interface with customers. Excellent analytical, communication, and organizational skills. Demonstrated ability to prioritize work schedules and multitask. Computer proficiency in MS Word, Excel, PowerPoint and CRM systems. Must have excellent customer service skills and the ability to work as part of a small team as well as with international colleagues. Must be able to effectively communicate and present to all levels within the organization.

Education: HS Diploma/GED or equivalent combination of education and experience required. Associate’s degree or related professional experience preferred.

Physical demands: Ability to sit at a workstation for prolonged periods.

Southwest Microwave offers a competitive benefits package that includes Medical, dental, vision, life insurance, a 401(k) with company match, tuition reimbursement, three weeks of paid time off, and nine paid holidays per year. We also pride ourselves on our commitment to work/life balance!

Applicants must successfully pass a drug test and background screening. This employer participates in E-Verify.

SMI is an Equal Opportunity Employer. Employment with SMI is governed based on merit, competence, and qualifications. It will not be influenced by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

U.S. Person Requirements: Due to compliance with U.S. export control laws and regulations, the candidate must be a U.S. Person, defined as a U.S. citizen or a U.S. permanent resident.