PRE ACCESS SUPERVISOR
- Middleburg Heights, OH, United States
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Job details
- Education
- High school diploma
- Experience
- Minimum of 4 years of experience in patient registration, patient scheduling, pre-access operations, or a related healthcare field required.
- Posting language
- English
- Posted
Original job description
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POSITION INFORMATION
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Position summary:
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The Pre-Access Supervisor is responsible for overseeing the daily operations of the Pre-Access Management Department, ensuring efficient and accurate patient scheduling, pre-registration, insurance verification, medical necessity checking, and pre-certification processes. This position provides direct supervision, guidance, training, and support to Pre-Access staff to ensure departmental productivity, quality, and customer service standards are achieved. The Pre-Access Supervisor monitors employee performance, conducts quality audits, addresses complex scheduling, registration or pre-certification issues, identifies opportunities for process improvement as well as providing monthly productivity to staff and Manager. Collaborates with departmental and interdepartmental leadership to promote operational efficiency, regulatory compliance, and a positive patient experience.
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MINIMUM QUALIFICATIONS
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Education:
• High school diploma or GED required. Associate or bachelor’s degree in healthcare administration, business administration, or a related field preferred.
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Required length and type of experience:
• Minimum of 4 years of experience in patient registration, patient scheduling, pre-access operations, or a related healthcare field required.
• Previous leadership, supervisory, or team lead experience preferred.
• Knowledge of medical terminology, third-party payer requirements, managed care insurance plans, and insurance verification processes required.
• Experience with electronic health records (EHR), patient scheduling, and registration systems required.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong organizational, problem-solving, communication, and interpersonal skills.
• Ability to prioritize responsibilities, manage multiple tasks, and effectively lead and support staff.
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Required licensure, certification or registry:
• Certified Healthcare Access Associate (CHAA) or related healthcare certification preferred.