LEARNING & DEVELOPMENT ASSISTANT

Southwest General Health Center is a 352-bed community hospital located in Middleburg Heights, Ohio. One of the last standing community hospitals in Northeast Ohio, we partner with University Hospitals and other local community organizations to provide a full range of services to all who need us. We are certified as a Level III Trauma Center and a Primary Stroke Center, and have been serving our community for over 100 years!

At Southwest General, we believe in the power of teamwork, creating a family-like environment, ensuring a work-life balance, and providing meaningful work to make a real difference in people’s lives.

We value our employees as much as our patients, offering a supportive work culture that encourages growth, development and collaboration. We’re committed to building a team that works together, supports each other, and ultimately, saves lives every day.

At Southwest, you are family.

Position summary:

The Learning & Development Assistant provides administrative and operational support for Human Resources, with primary responsibility for Learning & Development activities, including employee orientation, training coordination, learning management system administration, and educational initiatives. Provides ongoing support for Talent Acquisition and other assigned departmental activities.

Minimum Qualifications:

Education:

• High school diploma or GED required

Required length and type of experience:

• At least two years of administrative or related office experience required
• Proficiency in Microsoft Office, strong technical aptitude, and ability to quickly learn and independently administer software systems
• Strong organizational, communication, customer service, and problem-solving skills
• Ability to manage multiple priorities, work independently, and maintain confidentiality

Below are the duties and responsibilities for this position:

Learning & Development

• Coordinates and facilitates employee orientation and provides administrative coordination for HR-sponsored learning and development activities, including scheduling, communications, materials, and documentation
• Administers the learning management system for HR-sponsored education, including course and curriculum management, training assignments, completion tracking, and reporting
• Provides LMS assistance and guidance to department educators and leaders in managing their educational content, assignments, completion tracking, and reporting
• Provides first-level learning management system technical support and troubleshooting, escalating issues to the LMS vendor as needed
• Administers designated house-wide annual education and compliance training, including coordinating subject matter expert reviews, preparing and uploading content, entering assessments, assigning training, and tracking completion
• Administers the employee tuition assistance program, including application review, processing, recordkeeping, and coordination of tuition payments with Finance
• Provides administrative support for educational partnerships and other employee development initiatives
• Processes Medical Library article requests and provides related administrative support
• Maintains documentation and procedures for assigned Learning & Development processes

Human Resources

• Provides ongoing administrative and operational support for Talent Acquisition activities and initiatives
• Responds to routine employee and applicant inquiries, referring complex matters to appropriate HR staff
• Assists with departmental projects, events, and communications
• Provides daily front desk coverage during the receptionist's lunch break and additional coverage during scheduled and unscheduled absences
• Performs other duties as assigned