Training and Operations Specialist

Summary of Job Function The Training and Operations Specialist balances the role of being a servant leader delivering exceptional performance. They consistently keep our brand promises, inspire teams and deliver great results. MABO Investments, LLC’s Training and Operations Specialist invest their time in developing servant leaders, achieving results, being a brand champion, and business planning. They support Above Store Leaders, Restaurant General Managers and teams, and in return, they create a memorable experience for our guests. Reports to: Above Store Leader Primary Business Goal: Always focusing on growing customer base the Training and Operations Specialist has a primary function of assisting the Above Store Leader excel in controllable profit and franchisor measures to help make Mabo be a leader in both categories

Essential Responsibilities

1. Develop Servant Leaders – Puts your team and organization first –not yourself · Creates a culture and environment of passion for Popeyes, our guests and each other · Under the directions of the Above Store Leader engages the Restaurant General Manager in regular one-on-one meetings and performance management discussions · Invests time and resources to develop the Restaurant General Manager and team for current and future roles · Recruits and welcomes team members that are passionate about Popeyes and are motivated to deliver a memorable guest experience · Encourages ongoing training and development utilizing the tools and resources available · Empowers teams to identify and solve problems, removes barriers and holds leaders accountable
2. Achieve Results - Helps Restaurant General Managers stay on track and holds them accountable by providing clear direction, identifying priorities and monitoring progress against plans · Delegates work appropriately to effectively achieve superior results · Monitors the teams’ progress and provides positive and constructive feedback to ensure they are on track. · Creates alignment around priorities; focuses Restaurant General Managers on identifying areas requiring attention. · Sets and communicates clear expectations · Removes barriers that prohibit the Restaurant General Manager from being successful · Empowers and motivates the management team to be accountable for individual and team performance · Monitors employee and guest feedback and provides coaching to Restaurant General Managers to improve · Partners with Restaurant General Manager to create action plans and implement solutions that solve operational challenges
3. Brand Champion - Partners with the brand and restaurant teams to bring the Popeyes guest experience to life · Demonstrates commitment and passion to consistently deliver the Popeyes employee and guest experience consistently · Ensures compliance with brand standards. Holds team accountable for delivering brand standards and brand initiatives · Partners with Popeyes representatives to co-author and sponsor brand initiatives · Ensures that Popeyes standards are met · Actively participates and requires Restaurant General Manager’s involvement in Popeyes sponsored activities and Limited Time Offer (LTO) execution
4. Business Planning - Creates a plan each year for people experience, guest experience, operations, community involvement and facility maintenance. Communicates a common vision and translates it into specific goals and action plans · Facilitates the development of annual restaurant budgets and business plan for the assigned market · Identifies emerging trends or situations that may impact the business · Analyzes past financials to project future sales and profitability · Prepares capital spending requirements to grow the business · Monitors and partners with the Restaurant General Manager to develop strategies to achieve goals
5. Required Knowledge, Skills and Abilities · Excellent guest service skills required

· Ability to:

o work in a fast-paced environment o communicate effectively with guests and team members o resolve issues in compliance with Popeyes standards o manage and develop a positive and productive management team. o train and develop the skill and knowledge of direct reports · Exceptional leadership skills with the ability to drive and motivate performance through effective coaching skills · Strong business acumen · Highly organized with the ability to adapt quickly to strategic change · Self-starter, who takes the initiative · Exceptional communicator · Clean driving record and able to travel and stay overnight as required

6. Education and Experience · Minimum of 3 years restaurant general manager experience required · Minimum of 3 years multi-unit management experience required · High School diploma required · BA degree preferred · Must be computer literate with the ability to utilize all company computer programs
7. Physical Demands · Position may be required to assist in restaurant operations (prolonged periods of standing, walking and/or assist with food production or service) during critical operational demands