Popeyes Assistant Manager

As part of Popeyes' franchise team, you are the recipient of a baseline of knowledge developed over our 40 plus year history in helping our franchisees deliver exceptional food quality and customer service to fanatical guests. During this time Popeyes has learned many tried and true methods for achieving brand excellence. The tools included in this manual represent the culmination of our experiences as to what creates superlative GMs, and is designed to help our valued franchisees achieve maximum results by creating a sustainable framework for your leadership team. These best practices have been distilled from our most successful restaurants as well as competitive learnings from the industry, and if committed to by you and your leadership team, will lead you to unparalleled results. We hope you find this program a useful tool to assist you in building your own brand excellence.

The information contained in this presentation is being provided to you for informational purposes only and is not intended to provide you with guidelines for compliance with any legal obligations. It is solely your responsibility to comply with any applicable federal, state and local laws and regulations. Popeyes Louisiana Kitchen, Inc., cannot, and does not, guarantee that the tools, guides, sample forms or other information contained in this manual are accurate, current, and/or the only guidelines that you need to follow in order to comply with federal, state and local laws and regulations applicable to the situations discussed, or labor law and your employees generally. These laws vary from state to state and are constantly changing, and their interpretation may similarly change. It is your responsibility to stay appraised of all applicable laws and regulations, including any changes or amendments that may affect your restaurant(s) and business.

You should meet regularly with your attorney and other advisors regarding procedures and other policies/precautions that should be followed/taken in your restaurant(s) to ensure your compliance with applicable laws and regulations. Summary of Job Function The Assistant Manager balances the role of being a servant leader delivering exceptional performance. They also understand the importance of providing an engaging environment for restaurant teams and the guest, while focusing on the operations of the restaurant. Popeyes Assistant Managers invest their time in developing servant leaders, creating memorable experiences and administrative activities.

Essential Responsibilities Develop Servant Leaders Puts your people and restaurant first not yourself Models Servant Leadership by putting the people and restaurant first Welcomes new team members and provides them with the training needed to do their job Leads inspiring team huddles that motivate and inform the team Ensures team members experience ongoing training and development Builds the capability of the shift supervisors and prepares them for their next level Consistently thanks the team and celebrates success

Create Memorable Experiences

Creates a service experience so good the guest can't wait to come back to Popeyes

Actively coach Service Basics -train, observe, provide feedback and celebrate Monitors Speed of Service to ensure delivery of guest expectations Ensures the restaurant is welcoming and clean Ensures product quality and that all operations standards are met Partners with the Restaurant General Manager and team to evaluate and improve guest metrics and feedback. Implements action plan to address guests' needs

Administration

Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met Ensures accuracy of daily numbers, cash handling and HACCP Logs Reviews inventory efficiencies to create product orders Evaluates and implements cost controls Monitors people charts and production planning and makes necessary adjustments Creates and monitors schedule and manages new team member on-boarding process Implements action plans to address employee needs and Operational Assessments

Required Knowledge, Skills and Abilities:

Excellent guest service skills required Ability to work in a fast paced environment Ability to communicate effectively with guests and team members Ability to resolves issues in compliance with Popeyes standards Available to work all shifts; open, close, weekends and holidays

Education and Experience:

Must have high school diploma or equivalent Minimum of 1-2 years supervisory experience Physical Demands Must be able to lift up to 70 pounds of force frequently to move objects Ability to carry products/boxes and miscellaneous weighing no more than 70 pounds. Consistently handles product preparation. Ability to kneel to utilize proper lifting procedures and to open safe. Consistently lifts for product preparation, stocking and inventory.