Archived listing. The details below describe a past opening.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDI Transaction Management
- Monitor daily EDI transactions and ensure successful transmission and receipt.
- Process and monitor EDI documents, including:
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- Purchase Orders (850)
- Purchase Order Acknowledgments (855)
- Advance Shipping Notices (856)
- Invoices (810)
- Functional Acknowledgments (997/999)
- Inventory and product information
- Shipment and transportation information
- Other customer-specific EDI transactions.
- Identify failed, rejected, delayed, or incomplete transactions.
- Research transaction errors and make corrections or coordinate corrections with appropriate departments.
- Monitor EDI transaction queues and ensure issues are resolved within required customer timeframes.
- Maintain accurate EDI trading partner configurations.
Customer and Trading Partner Support
- Serve as a primary EDI contact for assigned customers and trading partners.
- Coordinate EDI requirements when onboarding new customers.
- Work with customers to establish and test new EDI transactions.
- Research customer EDI requirements, specifications, and changes.
- Coordinate testing of new transaction sets before production implementation.
- Respond to customer inquiries regarding EDI transactions and discrepancies.
- Maintain documentation of customer-specific EDI requirements.
ERP / EDI System Support
- Monitor the flow of information between the company's ERP system and EDI platform.
- Research discrepancies between EDI transactions and ERP system records.
- Assist with mapping, configuration, and testing of EDI transactions.
- Identify data problems that may prevent orders, shipments, or invoices from being processed correctly.
- Work with IT and software vendors to resolve system or integration problems.
- Assist with system upgrades, EDI upgrades, and implementation projects.
- Maintain accurate customer, vendor, item, pricing, shipping, and other master-data information as it relates to EDI.
Order Management Support
- Investigate EDI orders that fail to import or contain invalid information.
- Coordinate resolution of incorrect:
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- Item numbers
- UPC/SKU information
- Quantities
- Pricing
- Customer numbers
- Ship-to locations
- Delivery requirements
- Purchase order information.
- Work with Sales Administration and Customer Service to resolve order-related EDI issues.
- Monitor EDI orders to help prevent delays in production scheduling and shipment.
Shipping and Logistics Support
- Support EDI transactions associated with finished goods shipments.
- Monitor ASN transactions and resolve errors before shipment information reaches the customer.
- Coordinate with Shipping and Logistics regarding shipment discrepancies.
- Help ensure carrier, carton, pallet, quantity, and shipment information is accurately transmitted.
- Research customer chargebacks or compliance issues related to EDI and shipping documentation.
Accounting Support
- Assist with EDI invoice processing and error resolution.
- Research rejected or unmatched invoices.
- Work with Accounts Receivable, Accounts Payable, Customer Service, and customers to resolve billing discrepancies.
- Help identify EDI-related issues that may delay customer payments.
Data Integrity and Reporting
- Maintain high levels of data accuracy within EDI and related business systems.
- Develop and maintain EDI error and transaction reports.
- Track recurring errors and identify opportunities for corrective action.
- Analyze transaction failures to identify root causes.
- Recommend improvements that reduce manual intervention and transaction errors.
- Maintain appropriate EDI documentation, procedures, and troubleshooting guides.
Continuous Improvement
- Identify opportunities to automate manual processes.
- Participate in projects designed to improve order processing, shipping, invoicing, and customer communication.
- Work with Continuous Improvement and IT teams to eliminate repetitive EDI errors.
- Recommend process changes that improve accuracy, efficiency, and customer service.
- Assist in developing standard procedures for EDI troubleshooting and implementation.
Requirements
QUALIFICATIONS
Required
- High school diploma or equivalent.
- 2–5 years of experience in EDI, ERP systems, customer service, supply chain, order management, IT support, or a related field.
- Strong computer skills.
- Strong analytical and problem-solving skills.
- Excellent attention to detail.
- Ability to troubleshoot data and transaction errors.
- Strong communication and organizational skills.
- Ability to work effectively with multiple departments and external customers.
Preferred
- Associate or bachelor’s degree in information technology, Business, Supply Chain, Computer Science, or related field.
- Experience with EDI in a manufacturing environment.
- Experience with upholstered furniture, furniture, consumer products, or retail manufacturing.
- Experience with ERP systems such as Infor, SAP, Oracle, Microsoft Dynamics, Epicor, or similar systems.
- Experience with EDI platforms such as Cleo, SPS Commerce, TrueCommerce, OpenText, IBM Sterling, or similar platforms.
- Knowledge of ANSI X12 EDI standards.
- Experience with customer-specific EDI requirements.
- Experience working with major retail or furniture customers.
KNOWLEDGE, SKILLS AND ABILITIES
- Understanding of EDI transaction flow and business processes.
- Ability to read and interpret EDI transaction data.
- Understanding of ANSI X12 transaction standards.
- Strong Excel skills, including sorting, filtering, lookups, and data analysis.
- Ability to troubleshoot integration and data issues.
- Understanding of ERP-to-EDI interfaces.
- Strong attention to detail and data accuracy.
- Ability to prioritize multiple issues based on customer and operational impact.
- Strong written and verbal communication skills.
- Ability to work independently while collaborating effectively with other departments.
- Ability to maintain confidentiality of company and customer information.
PHYSICAL REQUIREMENTS
- Ability to sit and work at a computer for extended periods.
- Ability to communicate effectively by telephone, email, and in person.
- Ability to occasionally walk through manufacturing, warehouse, shipping, and office areas.
- Ability to occasionally lift or move light office materials or equipment.