Temporary Team Assistant

Examples of Duties Required: High School diploma or GED certificate with one (1) year of professional experience directly related to the standard duties as outlined. Experience in merchandising and organizing in a small format retail store, proficient use of the ten-key calculator, computers, POS cash registers and standard office equipment, preferred. Equivalency: Any equivalent combination of education, training, and/or experience as approved by the Human Resources Department. FLSA Status: Non-Exempt Grade: Temporary Salary: $15 - $18 Hourly DOE

Campus Information:

Located in Carlsbad, New Mexico, Southeast New Mexico College (SENMC) is an independent public community college accredited by the Higher Learning Commission. A proud Hispanic-Serving Institution, SENMC offers certificates and associate degrees that prepare students for career opportunities and transfer to four-year institutions. The college also offers Early College and Dual Credit programs in collaboration with local high schools. With strong community support, SENMC works with local schools, employers, and community organizations to expand educational access, strengthen workforce pathways, and support regional economic development. SENMC’s mission is to provide educational programs, training, and services that best serve its diverse students, communities, and industry. Guided by its vision, “Building bridges to a better life through education,” SENMC’s faculty and staff advance this mission through their commitment to student success and service to the community. To learn more about the college, visit senmc.edu.

Purpose and Scope:

The Temporary Team Assistant supports the daily operations of the Southeast New Mexico College Bookstore by assisting with customer service, textbook and merchandise sales, inventory management, stocking, cash handling, and general operational duties to ensure the efficient operation of the bookstore and provide a positive experience for students, faculty, staff, and visitors. The position contributes to the overall success of the bookstore by maintaining an organized retail environment, supporting inventory control, assisting with daily operational activities, and delivering courteous, dependable service in a collaborative team setting.

Duties and Responsibilities:

• Provides coverage of the front desk and phones and greets all callers and visitors in a courteous, polite and professional manner.
• Answers basic questions regarding bookstore services, textbooks, supplies, merchandise, and campus resources, or refers individuals to the appropriate point of contact.
• Assists with point-of-sale operations, including basic cash handling and processing transactions, as assigned and trained.
• Maintains cleanliness, organization, and visual presentation of bookstore displays, shelving areas, storage areas, and common spaces by performing daily housekeeping duties, including cleaning, sweeping, and mopping.
• Takes accurate messages and responds to work-related emails, as assigned.
• Assists customers with locating textbooks, course materials, school supplies, apparel, and other bookstore merchandise.
• Provides excellent customer service and maintains professionalism during busy and high-volume periods.
• Assists with receiving, unpacking, stocking, pricing, and organizing textbook shipments and bookstore merchandise.
• Maintains bookstore office supplies, equipment, printers, and copiers and reports maintenance needs to the supervisor.
• Demonstrates reliability, dependability, punctuality, and regular attendance in fulfilling assigned duties.
• Performs other related duties, special projects, and assignments as required to support bookstore operations.

Knowledge, Skills, and Abilities:

• Demonstrate written and oral communication skills.
• Demonstrate ability to work independently and as a team.
• Ability to perform custodial and organizational duties while maintaining attention to detail.
• Ability to demonstrate dependability, punctuality, and strong work ethic.
• Some clerical or administrative experience.
• Familiarity with Microsoft Office software (Word, Access, Excel, PowerPoint)
• Knowledge of general office machines and telephone system.
• Ability and willingness to work cooperatively with others.
• High degree of discretion dealing with confidential information.
• Excellent customer service skills.

Work Environment and Physical Demand:

• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Frequently stand and walk for extended periods of time.
• Lift, carry, move, and stock books, supplies, and merchandise weighing up to fifty (50) pounds.
• Push or pull carts containing textbooks, supplies, and merchandise.
• Perform repetitive stocking, shelving, and organizational activities.
• Perform routine cleaning duties, including sweeping, mopping, and maintaining bookstore cleanliness.
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Work a fluctuating work schedule

Performing the essential functions of this position requires the use of a computer throughout most of the workday, the ability to navigate a typical office environment, significant amounts of interpersonal interaction including oral and written communication, and the ability to keep track of multiple tasks, projects, deadlines, information sources, and business processes. This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Affirmative Action Statement:

SENMC is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, military or veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Benefits

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis.

To learn more details, visit our benefits page.