Provider Operations Intern

2027 Summer internship, Running June 2027 to August 2027

Position Summary:

Community Care Plan (CCP) is proud to offer an internship program that will prepare students for the workforce. This is a great internship opportunity to get professional hands-on experience in working with Provider Operations. The Intern will directly assist the PO Supervisor with a wide range of projects and tasks, including a dedicated project that involves direct interaction with providers. The ideal candidate is highly motivated, striving for excellence and looking for real world experiences. This internship is designed to be both educational and practical. In this position, the intern will learn how to take skills they may have acquired in school related to their particular areas of interest and apply them in a professional setting. They will gain a better understanding of the role that Provider Operations can play in corporate setting and be better prepared to work in the area of provider operations, contracting, or within the healthcare sector. The candidate will also have opportunities to network with Provider Servicing, Contracting, and other Provider Operations staff. The intern will work with confidential and proprietary information that requires a signed Confidentiality Agreement upon hire.

Essential Duties and Responsibilities:

• Support Provider Operations and Network Contracting activities, including participation in a dedicated project that involves direct interaction with healthcare providers.
• Assist with provider contract tracking by maintaining accurate records, monitoring contract statuses, and following up on outstanding items to support contracting activities.
• Respond and coordinate provider inquiries received through phone calls, emails, voicemails, and other communication channels, ensuring timely documentation and appropriate follow up.
• Collaborate with Provider relations and field staff to coordinate provider orientation activities, communicate project updates, and support ongoing provider engagement activities.
• Maintain project tracking tools and prepare status reports to monitor progress, identify outstanding items, and communicate updates to department stakeholders.
• Identify opportunities to improve current processes and operational workflows, while ensuring the appropriate handling of confidential information and protected health information in accordance with HIPAA and CCP policies.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications:

• Currently enrolled full-time in an undergraduate or graduate degree program with an accredited University.
• Area of study should be focused in healthcare, business, or administrative fields.
• Proficient in Microsoft Office applications.
• Demonstrated interest in Healthcare, Marketing, Sales and/or Project Management.
• Interest in community-based healthcare organizations.

Core Competencies/ Skills and abilities:

• Strong verbal and written communication skills
• Ability to prioritize tasks and handle numerous assignments simultaneously
• Demonstrates flexibility in responding to changing priorities
• Ability to incorporate feedback to meet departmental needs
• Strong interpersonal skills
• Professionalism and sound judgment when engaging with external providers and stakeholders.
• Attention to Detail and Accuracy
• Team player with proven ability to develop strong working relationships

Intern Work Schedule:

Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs. The internship program allows for you to work a maximum of 29 hours per week. The program is scheduled to last 8 to 10 weeks.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee may occasionally be required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Background Screening Notice:

In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants. Additional information is available at: 🔗 https://info.flclearinghouse.com