Jobs in the United States

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Physical Therapist
NovaCare Rehabilitation
Philadelphia, PA
- $82,000 to $95,000 USD / year
…to sport activities. We offer a highly successful mentoring program as part of the onboarding experience as well as study groups that aide in obtaining a post-graduate certification. You…
Added 1 min ago
Assistant Manager - Pandora Boutique, Spotsylvania Mall
REEDS Jewelers
Fredericksburg, VA
We’re looking for a results-driven, client-centric Assistant Store Manager to support the Store Manager in leading a high-performing team. This role is instrumental in driving sales,…
Added 1 min ago
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Principal Network Developer
Oracle
Seattle, WA · Santa Clara, CA · Reston, VA · Austin, TX · Nashville, TN
- $102,300 to $209,500 USD / year
…coordinating effort of two or three engineers. Advises project/program manager and coordinates with immediate and skip-level leadership. Collaborates across teams within same org (same VP).…
Added 1 min ago
Security Officer Mon - Fri 7am-3pm
Comstock
Arlington, VA
The Security Location Manager is responsible for the daily management of several parking facilities. This position delivers company, client, and customer expectations by ensuring the…
Added 1 min ago
DevOps Engineer / Site Reliability Engineer
Council on Foreign Relations
New York, NY · Washington, DC
…credentials, and secrets management (1password, AWS Secrets Manager or…
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Arnold, MO
- $16.5 to $25 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
Added 2 mins ago
Executive Recruiter - Superintendent Search
AlphaX
Remote, United States
…compensation, organizational and operational studies, research and program evaluation, economic and workforce analysis, surveys and community research, and applied data and infrastructure…
Added 2 mins ago
Registered Dietician Content Management
Trinity Health Corporation
Livonia, MI
Maintains a collaborative working relationship with THS Culinary Systems & Program Development Manager, Regional Manager, local program coordinator and Food & Nutrition Manager in content…
Added 2 mins ago
Nurse Assistant - MG4 Telemetry - Nights
St. Mary Medical Center
United States
Appropriately seeks assistance of the Nurse Manager of designee for conflict resolution.
Added 3 mins ago
Technical Program Manager, Energy Contracts and Asset Management
Google
New York, NY · San Francisco, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 3 mins ago
Gerente General Bilingüe
Community Choice Financial Family of Brands
Tucson, AZ
As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach,…
Added 3 mins ago
Assistant Store Manager
Community Choice Financial Family of Brands
Gladstone, MO
As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to provide a white-glove experience for our customers. Our Assistant Store Managers…
Added 3 mins ago
Plant Manager
Novolex
City of Industry, CA
The Plant Manager for our facility in City of Industry, California will be responsible for leading daily operations of this site. S/he will lead a cross-functional team to deliver on,…
Added 3 mins ago
Human Resources Manager
Novolex
Frankfort, IL
The Human Resources Manager will serve as a business partner to a manufacturing facility with 175 employees and its respective leadership team. The incumbent will be responsible for…
Added 4 mins ago
Assistant Store Manager
Buckle
Clinton Township, MI
The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for…
Added 4 mins ago
Management Trainee Program
Buckle
Clinton Township, MI
…and routine cleaning of facilities). Work directly with Store Manager to develop sales, recruiting and leadership skills in order to become a Store Manager. The Management Trainee will also…
Added 4 mins ago
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Floor Leader (Full-Time)
Buckle
Clinton Township, MI
- Full-time
…routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide…
Added 4 mins ago
FK
Inside Sales Representative
Fresenius Kabi, LLC
Lake Zurich, IL · IL
- $25 to $26 USD / hour
Expand relationships within accounts to include all levels of customer decision makers and stakeholders. Collaborate with field sales and manager as necessary.
Added 5 mins ago
Part-Day Teacher Assistant
Pinal Gila Community Child Services
Casa Grande, AZ
temporary assignments of teaching duties as assigned by his/her supervisor, the Site Manager,
Added 5 mins ago
CW
CDL Driver - $7,500 Hiring Bonus
Casella Waste Systems, Inc.
Columbia, ME
- $23 to $26 USD / hour
Drivers at Casella participate in a Career Pathways Program that offers exceptional Advancement Opportunity, Regular Merit Increases, and Safety Bonus Incentives.
Added 5 mins ago
Demand Generation Lead
Polywater Corporation
Stillwater, MN
Added 6 mins ago
Program Development and Grants Coordinator (any of our office locations)
Prosper Global
Odesa
The Program Development and Grants Officer will be a critical member of the Program Development and Grants Management (PDG) team which is responsible for proposal development, grant…
Added 6 mins ago
Client Care Supervisor
BAYADA Home Health Care
Springfield, MO
Qualifications for a Client Services Manager:
Added 6 mins ago
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Region Product Manager, SPECT
GE HEALTHCARE
Remote, United States
- $128,480 to $192,720 USD / year
The role of the Regional Product Manager, SPECT Radiopharma at GE Healthcare (GEHC) will drive commercial management for GEHC’s SPECT product portfolio (including Ceretec, Myoview,…
Added 7 mins ago
Sales and Service Technician
Bridgestone Retail Operations, LLC.
United States
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.

SOURCEPASS

Client Success Manager

Melville, NY, United States

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Job details

Experience: 3+ years of experience in client success, account management, customer service, or a client-facing technology support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Description About Sourcepass Since Sourcepass was founded in 2020, we’ve been transforming how businesses experience IT. As a national managed service provider (MSP), we deliver far more than tech support. We help companies align their technology with their business goals, reduce risk, and unlock new levels of efficiency. Whether it’s a fast-growing startup or an established enterprise, Sourcepass provides the expertise, scalability, and human touch to help our clients thrive in a digital-first world. Sourcepass is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

POSITION SUMMARY

The Client Success Manager is responsible for driving long-term client satisfaction, retention, and strategic partnership growth for Sourcepass’s key customer accounts. This role serves as the primary advocate and relationship owner for assigned clients by coordinating service delivery, onboarding initiatives, escalations, and strategic technology discussions, resulting in exceptional client experiences, strong operational alignment, and increased customer loyalty.

RESPONSIBILITIES

Build and maintain trusted relationships with key client stakeholders to ensure a high level of customer satisfaction and long-term partnership success.
Serve as the primary client advocate and strategic point of contact for assigned accounts, coordinating internal resources to address client needs, concerns, and opportunities.
Lead onboarding activities for new clients, including coordination of communication, training, expectations, documentation, and transition management to ensure a seamless client experience.
Drive proactive client engagement initiatives including quarterly business reviews (QBRs), tactical review meetings, satisfaction surveys, and strategic planning discussions.
Manage and coordinate client escalations across multiple internal departments to ensure timely resolution and effective communication throughout the process.
Support account growth and retention by identifying opportunities for additional services, technology improvements, and strategic recommendations aligned to client goals.
Assist clients with vendor relationship coordination, including Microsoft-related services, licensing discussions, and third-party technology providers.
Collaborate with Engineering, Service Delivery, Operations, and Sales teams to develop client solutions, project scopes, and service recommendations.
Support opportunity management activities by coordinating quotes, proposals, renewals, and open opportunities with client stakeholders and internal teams.
Monitor overall client health and proactively identify risks, concerns, or indicators of at-risk accounts for leadership awareness and action.
Maintain accurate account documentation, CRM records, client communications, and reporting related to account activity and engagement.

SUCCESS METRICS / EXPERIENCE?

High levels of customer satisfaction, retention, and engagement across assigned strategic accounts.
Successful onboarding experiences for new clients with clear communication, strong coordination, and smooth operational transitions.
Timely and effective resolution of client concerns, escalations, and service-related issues.
Consistent execution of proactive client engagement activities including QBRs, strategic reviews, and account planning discussions. 5-7 strategic outlined meetings with key customer per month.
Strong collaboration with internal departments resulting in positive client outcomes and operational efficiency.
Identification and progression of account growth opportunities and strategic recommendations.
Accurate and organized maintenance of records, client documentation, and account reporting.
Positive feedback from clients and internal stakeholders regarding professionalism, responsiveness, and relationship management capabilities.

Requirements

MINIMUM QUALIFICATIONS

Bachelor’s degree in Business, Information Technology, Communications, or equivalent professional experience.
3+ years of experience in client success, account management, customer service, or a client-facing technology support role.
Strong relationship management, communication, and customer service skills.
Experience coordinating cross-functional teams and managing multiple client priorities in a fast-paced environment.
Familiarity with Microsoft 365 products and cloud-based collaboration technologies.
Strong organizational, presentation, and written communication abilities.
Ability to analyze client needs, identify solutions, and coordinate appropriate internal resources.
Strong problem-solving skills with the ability to manage escalations and high-priority client concerns professionally.
Proficiency with CRM or PSA platforms, Microsoft Office Suite, and collaboration tools.

PREFERRED QUALIFICATIONS

Nice-to-have skills or experience that would strengthen performance

Experience within Managed Services, IT Services, or technology consulting environments.
Professional certifications such as:
ITIL Foundation
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Experience leading client onboarding initiatives or customer transition processes.
Familiarity with Microsoft licensing, cloud solutions, cybersecurity discussions, or managed IT service delivery models.
Experience participating in executive-level client reviews, account planning, or strategic business discussions.
Experience using PSA, CRM, or ticketing platforms such as Halo, ConnectWise, Salesforce, HubSpot, or similar systems.

CORE COMPETENCIES (Applies to All Roles)

Strong communication skills (written and verbal)
Ability to collaborate across teams and functions
Ownership mindset and accountability for outcomes
Strong problem-solving and critical thinking skills
Ability to manage priorities in a fast-paced environment
Adaptability and willingness to learn
Attention to detail and quality

OPERATIONAL REQUIREMENTS

Up to 15–25% travel may be required for client meetings, onsite visits, or company events.
Occasional work outside standard business hours may be required to support client needs or escalations.
Ability to work effectively in hybrid, remote, and client-facing environments.
Prolonged periods of sitting and computer-based work.

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Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! #ZR

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