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Principal Network Developer
Oracle
Seattle, WA · Santa Clara, CA · Reston, VA · Austin, TX · Nashville, TN
- $102,300 to $209,500 USD / year
…coordinating effort of two or three engineers. Advises project/program manager and coordinates with immediate and skip-level leadership. Collaborates across teams within same org (same VP).…
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Security Officer Mon - Fri 7am-3pm
Comstock
Arlington, VA
The Security Location Manager is responsible for the daily management of several parking facilities. This position delivers company, client, and customer expectations by ensuring the…
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Quality Control Technician II
Amrize
Plano, TX
…management and production staff in a timely manner. Assists manager with customer service issues as directed. Certifies results of laboratory findings. Provides QC support on various…
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District Manager RedLion Mobile TX East
RedLion Mobile
College Station, TX · Austin, TX · Conroe, TX · Georgetown, TX · Tyler, TX · Willis, TX
Retail District Manager – TX, Full-Time - In Person
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District Manager RedLion Mobile TX
RedLion Mobile
Lubbock, TX · Buffalo Springs, TX
…and hands-on leader to drive sales performance, elevate the customer experience, and develop high-performing teams across several retail…
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District Manager RedLion Mobile - New York Area
RedLion Mobile
Roslyn, NY · Smithtown, NY
- $85,000 USD / year
Retail District Manager – New York - Full-Time
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District Manager RedLion Mobile - Connecticut
RedLion Mobile
Westport, CT · Litchfield, CT · Stamford, CT · Bridgeport, CT · Norwalk, CT
- $75,000 USD / year
Retail District Manager – Connecticut - Full-Time
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District Manager RedLion Mobile - Brooklyn, New York
RedLion Mobile
Brooklyn Heights, NY · Brooklyn, NY
- $85,000 USD / year
Retail District Manager – Brooklyn, NY - Full-Time
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District Manager RedLion Mobile - Bossier City, LA
RedLion Mobile
Bossier City, LA
…and hands-on leader to drive sales performance, elevate the customer experience, and develop high-performing teams across several retail…
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District Manager RedLion Mobile - Arkansas
RedLion Mobile
Little Rock, AR
Retail District Manager – Arkansas- Full-Time
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Shipping and Receiving Clerk
Conductix-Wampfler
Omaha, NE
…in SAP, and coordinating with multiple departments to meet customer…
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Site Experience Attendant
CLYDESDALE HOLDING LLC DBA CALIBER CAR WASH
Durham, NC
…“best in class” car wash company with a focus on improving the customer experience. Today, the company operates with 64 locations throughout the southeast US and Texas. The company has a…
Added 1 min ago
Pharmacy Technician
CVS Health
Carnegie, PA
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
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CH
Pharmacy Manager
CVS Health
Boardman, OH
- $65 to $85 USD / hour
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Wheeling, WV
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Beaver, WV
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Staff Pharmacist Full Time
CVS Health
Woodmere, OH
- $60 to $76 USD / hour
- Full-time
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation…
Added 1 min ago
CH
Staff Pharmacist Full Time
CVS Health
University Heights, OH
- $60 to $76 USD / hour
- Full-time
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing the pharmacy team, you are accountable for supporting the management, oversight, and operation…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Saint Clair Shores, MI
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Mansfield, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Outreach Executive
CVS Health
Pontiac, MI
- $18.5 to $31.72 USD / hour
Outreach Executives work very closely with their Regional Director of Growth and Community Relationship Manager to help drive new patient growth locally in their assigned territory.
Added 1 min ago
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Operations Manager
CVS Health
West Bloomfield, MI
- $19 to $29 USD / hour
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Livonia, MI
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
CH
Pharmacy Technician
CVS Health
Westland, MI
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
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Pharmacy Intern - Grad
CVS Health
Westerville, OH
- $30 to $42 USD / hour
…effective communication. Throughout your shifts and in all customer and colleague interactions, you will learn to demonstrate empathy and genuine care, and contribute to a safe and…

SOURCEPASS

Client Success Manager

Melville, NY, United States

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Job details

Experience: 3+ years of experience in client success, account management, customer service, or a client-facing technology support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Description About Sourcepass Since Sourcepass was founded in 2020, we’ve been transforming how businesses experience IT. As a national managed service provider (MSP), we deliver far more than tech support. We help companies align their technology with their business goals, reduce risk, and unlock new levels of efficiency. Whether it’s a fast-growing startup or an established enterprise, Sourcepass provides the expertise, scalability, and human touch to help our clients thrive in a digital-first world. Sourcepass is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

POSITION SUMMARY

The Client Success Manager is responsible for driving long-term client satisfaction, retention, and strategic partnership growth for Sourcepass’s key customer accounts. This role serves as the primary advocate and relationship owner for assigned clients by coordinating service delivery, onboarding initiatives, escalations, and strategic technology discussions, resulting in exceptional client experiences, strong operational alignment, and increased customer loyalty.

RESPONSIBILITIES

Build and maintain trusted relationships with key client stakeholders to ensure a high level of customer satisfaction and long-term partnership success.
Serve as the primary client advocate and strategic point of contact for assigned accounts, coordinating internal resources to address client needs, concerns, and opportunities.
Lead onboarding activities for new clients, including coordination of communication, training, expectations, documentation, and transition management to ensure a seamless client experience.
Drive proactive client engagement initiatives including quarterly business reviews (QBRs), tactical review meetings, satisfaction surveys, and strategic planning discussions.
Manage and coordinate client escalations across multiple internal departments to ensure timely resolution and effective communication throughout the process.
Support account growth and retention by identifying opportunities for additional services, technology improvements, and strategic recommendations aligned to client goals.
Assist clients with vendor relationship coordination, including Microsoft-related services, licensing discussions, and third-party technology providers.
Collaborate with Engineering, Service Delivery, Operations, and Sales teams to develop client solutions, project scopes, and service recommendations.
Support opportunity management activities by coordinating quotes, proposals, renewals, and open opportunities with client stakeholders and internal teams.
Monitor overall client health and proactively identify risks, concerns, or indicators of at-risk accounts for leadership awareness and action.
Maintain accurate account documentation, CRM records, client communications, and reporting related to account activity and engagement.

SUCCESS METRICS / EXPERIENCE?

High levels of customer satisfaction, retention, and engagement across assigned strategic accounts.
Successful onboarding experiences for new clients with clear communication, strong coordination, and smooth operational transitions.
Timely and effective resolution of client concerns, escalations, and service-related issues.
Consistent execution of proactive client engagement activities including QBRs, strategic reviews, and account planning discussions. 5-7 strategic outlined meetings with key customer per month.
Strong collaboration with internal departments resulting in positive client outcomes and operational efficiency.
Identification and progression of account growth opportunities and strategic recommendations.
Accurate and organized maintenance of records, client documentation, and account reporting.
Positive feedback from clients and internal stakeholders regarding professionalism, responsiveness, and relationship management capabilities.

Requirements

MINIMUM QUALIFICATIONS

Bachelor’s degree in Business, Information Technology, Communications, or equivalent professional experience.
3+ years of experience in client success, account management, customer service, or a client-facing technology support role.
Strong relationship management, communication, and customer service skills.
Experience coordinating cross-functional teams and managing multiple client priorities in a fast-paced environment.
Familiarity with Microsoft 365 products and cloud-based collaboration technologies.
Strong organizational, presentation, and written communication abilities.
Ability to analyze client needs, identify solutions, and coordinate appropriate internal resources.
Strong problem-solving skills with the ability to manage escalations and high-priority client concerns professionally.
Proficiency with CRM or PSA platforms, Microsoft Office Suite, and collaboration tools.

PREFERRED QUALIFICATIONS

Nice-to-have skills or experience that would strengthen performance

Experience within Managed Services, IT Services, or technology consulting environments.
Professional certifications such as:
ITIL Foundation
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Experience leading client onboarding initiatives or customer transition processes.
Familiarity with Microsoft licensing, cloud solutions, cybersecurity discussions, or managed IT service delivery models.
Experience participating in executive-level client reviews, account planning, or strategic business discussions.
Experience using PSA, CRM, or ticketing platforms such as Halo, ConnectWise, Salesforce, HubSpot, or similar systems.

CORE COMPETENCIES (Applies to All Roles)

Strong communication skills (written and verbal)
Ability to collaborate across teams and functions
Ownership mindset and accountability for outcomes
Strong problem-solving and critical thinking skills
Ability to manage priorities in a fast-paced environment
Adaptability and willingness to learn
Attention to detail and quality

OPERATIONAL REQUIREMENTS

Up to 15–25% travel may be required for client meetings, onsite visits, or company events.
Occasional work outside standard business hours may be required to support client needs or escalations.
Ability to work effectively in hybrid, remote, and client-facing environments.
Prolonged periods of sitting and computer-based work.

•

Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! #ZR

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