Jobs in the United States

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Added 2 mins ago
R&
Design Director – White Label, Men’s
Rag & Bone
New York, NY
- $170,000 to $180,000 USD / year
Collaboration: Work closely with cross-functional team members in merchandising, product development, and tech design to ensure brand alignment
Added 2 mins ago
R&
Design Director – Men’s Black Label Woven's
Rag & Bone
New York, NY
- $170,000 to $190,000 USD / year
Collaboration: Drive the Black Label design vision through cross-functional peers in merchandising, product development, and tech design to ensure brand alignment
Added 4 mins ago
Design Release Engineer (DRE) – Overhead Systems
ALTEN Technology USA
Auburn Hills, MI · Troy, MI
Drive supplier engagement through all APQP gates: design reviews, DFMEA development, tooling feasibility, APQP deliverable tracking, timing management, and cost/quality alignment.
Added 15 mins ago
Client Success Manager
SOURCEPASS
Melville, NY
…national managed service provider (MSP), we deliver far more than tech support. We help companies align their technology with their business goals, reduce risk, and unlock new levels of…
Added 16 mins ago
Enterprise Application Architect
eVisit
Remote, United States
Advanced Branch Management & Alignment: Design, implement, and enforce a sustainable branching, merging, and release strategy across commercial and government environments. Prevent codebase…
Added 27 mins ago
SMO Business Partner
projects/helpful-passage-853/companies/5eac5651-3998-4682-9f47-a0bde77d570a
Irving, TX
…programs for the most significant business outcome and strategic alignment. Serves as primary catalyst in the annual project planning and quarterly project reprioritization activities.…
Added 31 mins ago
RU
Project Coordinator
Randstad USA
Englewood, CO
- $25 to $33 USD / hour
Conduct regular audits of project plans, timelines, and budgets to ensure accuracy and alignment with organizational goals.
Added 34 mins ago
AU
Supply Chain and Sourcing Project Manager
ASML US, LP. (US20)
Wilton, CT
- $150,750 to $276,375 USD / year
…(PGP) to successfully deliver volume-worthy products, including alignment on the SS&P sector’s KD decisions and driving D&E (Development&Engineering)…
Added 49 mins ago
Account Manager
Nedap Inc
Burlington, MA
…cross-functional teams to achieve common objectives and ensure timely alignment with customers’ business…
Added 51 mins ago
AU
MHE Tech
ABM US
Bethlehem, PA
- $19 USD / hour
…applicant’s experience, skills, abilities, geographic location, and alignment with market…
Added 53 mins ago
Automobile Mechanic
County Line Auto Body
Allentown, NJ
Proficiency in using a wide range of body shop tools and equipment, including welding equipment, pneumatic tools, sanders, Hunter alignment racks, tire machines, and frame machines.
Added 58 mins ago
Field Engineer
Eupry
Raleigh, NC
Trained electrician, installation tech, or similar hands-on background.
Added 1 hour ago
Sr. Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Boston, MA
Drive technical alignment across multiple engineering teams and stakeholders
Added 1 hour ago
Measurement Tech
Western Midstream
Longmont, CO
Professional conduct with reputable character and personal integrity in alignment with Western Midstream Core Values.
Added 1 hour ago
UA
Information Technology Specialist (Policy and Planning)
US Army Civilian Human Resources Agency
Fort Belvoir, VA · Rock Island, IL
- $108,137 to $158,322 USD / year
Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
Added 1 hour ago
ET
Founding GTM Engineer
EQL Tech
San Francisco, CA
- $120,000 to $170,000 USD / year
Mission Alignment: A genuine respect for family autonomy in education and an understanding of the high-stakes trust dynamics involved in education spending
Added 1 hour ago
ET
Founding GTM Engineer
EQL Tech
Phoenix, AZ
- $120,000 to $170,000 USD / year
Mission Alignment: A genuine respect for family autonomy in education and an understanding of the high-stakes trust dynamics involved in education spending
Added 1 hour ago
VH
VCS Health Tech (Lead Optician) Durham NC
Veterans Health Administration
Durham, NC
- $58,357 to $75,883 USD / year
The Veterans Canteen Service (VCS) is seeking experienced and motivated Supervisory Health Tech (Opticians) to support operations within the VCS Optical Shop at the Durham, NC VA Medical…
Added 2 hours ago
HSE Manager
Enfinity Global
Uniontown, AL
…activities. This role ensures full regulatory compliance, contractor alignment, and continuous improvement of safety performance, while fostering a strong safety culture across projects and…
Added 2 hours ago
HSE Manager
Enfinity Global
Baton Rouge, LA
…activities. This role ensures full regulatory compliance, contractor alignment, and continuous improvement of safety performance, while fostering a strong safety culture across projects and…
Added 2 hours ago
HSE Manager
Enfinity Global
Nashville, TN
…activities. This role ensures full regulatory compliance, contractor alignment, and continuous improvement of safety performance, while fostering a strong safety culture across projects and…
Added 2 hours ago
HSE Manager
Enfinity Global
Jackson, MS
…activities. This role ensures full regulatory compliance, contractor alignment, and continuous improvement of safety performance, while fostering a strong safety culture across projects and…
Added 2 hours ago
HSE Manager
Enfinity Global
Atlanta, GA
…activities. This role ensures full regulatory compliance, contractor alignment, and continuous improvement of safety performance, while fostering a strong safety culture across projects and…
Added 2 hours ago
DH
Supervisory Equal Employment Manager
Defense Health Agency
Falls Church, VA
- $143,913 to $187,093 USD / year
…organizational needs. | Oversee major program initiatives to ensure alignment with agency objectives. | Interpret and apply high-level policies to resolve sensitive or unprecedented issues.…
Added 3 hours ago
Events Manager
Zoom
Jefferson City, MO
+ Design and optimize vertical event plans tailored to the education and healthcare sectors, ensuring alignment with revenue goals and partner organization priorities.

SOURCEPASS

Client Success Manager

Melville, NY, United States

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Job details

Experience: 3+ years of experience in client success, account management, customer service, or a client-facing technology support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Description About Sourcepass Since Sourcepass was founded in 2020, we’ve been transforming how businesses experience IT. As a national managed service provider (MSP), we deliver far more than tech support. We help companies align their technology with their business goals, reduce risk, and unlock new levels of efficiency. Whether it’s a fast-growing startup or an established enterprise, Sourcepass provides the expertise, scalability, and human touch to help our clients thrive in a digital-first world. Sourcepass is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

POSITION SUMMARY

The Client Success Manager is responsible for driving long-term client satisfaction, retention, and strategic partnership growth for Sourcepass’s key customer accounts. This role serves as the primary advocate and relationship owner for assigned clients by coordinating service delivery, onboarding initiatives, escalations, and strategic technology discussions, resulting in exceptional client experiences, strong operational alignment, and increased customer loyalty.

RESPONSIBILITIES

Build and maintain trusted relationships with key client stakeholders to ensure a high level of customer satisfaction and long-term partnership success.
Serve as the primary client advocate and strategic point of contact for assigned accounts, coordinating internal resources to address client needs, concerns, and opportunities.
Lead onboarding activities for new clients, including coordination of communication, training, expectations, documentation, and transition management to ensure a seamless client experience.
Drive proactive client engagement initiatives including quarterly business reviews (QBRs), tactical review meetings, satisfaction surveys, and strategic planning discussions.
Manage and coordinate client escalations across multiple internal departments to ensure timely resolution and effective communication throughout the process.
Support account growth and retention by identifying opportunities for additional services, technology improvements, and strategic recommendations aligned to client goals.
Assist clients with vendor relationship coordination, including Microsoft-related services, licensing discussions, and third-party technology providers.
Collaborate with Engineering, Service Delivery, Operations, and Sales teams to develop client solutions, project scopes, and service recommendations.
Support opportunity management activities by coordinating quotes, proposals, renewals, and open opportunities with client stakeholders and internal teams.
Monitor overall client health and proactively identify risks, concerns, or indicators of at-risk accounts for leadership awareness and action.
Maintain accurate account documentation, CRM records, client communications, and reporting related to account activity and engagement.

SUCCESS METRICS / EXPERIENCE?

High levels of customer satisfaction, retention, and engagement across assigned strategic accounts.
Successful onboarding experiences for new clients with clear communication, strong coordination, and smooth operational transitions.
Timely and effective resolution of client concerns, escalations, and service-related issues.
Consistent execution of proactive client engagement activities including QBRs, strategic reviews, and account planning discussions. 5-7 strategic outlined meetings with key customer per month.
Strong collaboration with internal departments resulting in positive client outcomes and operational efficiency.
Identification and progression of account growth opportunities and strategic recommendations.
Accurate and organized maintenance of records, client documentation, and account reporting.
Positive feedback from clients and internal stakeholders regarding professionalism, responsiveness, and relationship management capabilities.

Requirements

MINIMUM QUALIFICATIONS

Bachelor’s degree in Business, Information Technology, Communications, or equivalent professional experience.
3+ years of experience in client success, account management, customer service, or a client-facing technology support role.
Strong relationship management, communication, and customer service skills.
Experience coordinating cross-functional teams and managing multiple client priorities in a fast-paced environment.
Familiarity with Microsoft 365 products and cloud-based collaboration technologies.
Strong organizational, presentation, and written communication abilities.
Ability to analyze client needs, identify solutions, and coordinate appropriate internal resources.
Strong problem-solving skills with the ability to manage escalations and high-priority client concerns professionally.
Proficiency with CRM or PSA platforms, Microsoft Office Suite, and collaboration tools.

PREFERRED QUALIFICATIONS

Nice-to-have skills or experience that would strengthen performance

Experience within Managed Services, IT Services, or technology consulting environments.
Professional certifications such as:
ITIL Foundation
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Security, Compliance, and Identity Fundamentals
Experience leading client onboarding initiatives or customer transition processes.
Familiarity with Microsoft licensing, cloud solutions, cybersecurity discussions, or managed IT service delivery models.
Experience participating in executive-level client reviews, account planning, or strategic business discussions.
Experience using PSA, CRM, or ticketing platforms such as Halo, ConnectWise, Salesforce, HubSpot, or similar systems.

CORE COMPETENCIES (Applies to All Roles)

Strong communication skills (written and verbal)
Ability to collaborate across teams and functions
Ownership mindset and accountability for outcomes
Strong problem-solving and critical thinking skills
Ability to manage priorities in a fast-paced environment
Adaptability and willingness to learn
Attention to detail and quality

OPERATIONAL REQUIREMENTS

Up to 15–25% travel may be required for client meetings, onsite visits, or company events.
Occasional work outside standard business hours may be required to support client needs or escalations.
Ability to work effectively in hybrid, remote, and client-facing environments.
Prolonged periods of sitting and computer-based work.

•

Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! #ZR

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