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Sorenson Communications, LLC

Trainer I-CC

Rochester, MN, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description

Help make a difference!

CaptionCall is looking for a part-time caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

Pay Range: Hourly + Piece Rate

Pay Range: Hourly+ Piece Rate

$15.00 to 19.52 (Based off location and experience)

Current Piece Rate (Additional compensation for completed installation):

$25/successful installation
$25/ successful priority service call
$15/ successful service call

Additional Benefits:

Mileage Reimbursement
Tablet Provided
Phone Provided
Growth Opportunities

Part time

401k 6% match with immediate vesting
TeleDoc, Dental/Orthodontia, and Vision Insurance
Employee Assistance Program
Engaged Employee Resource Groups
Outstanding Learning and Career Development Opportunities

Knowledge, Skills and Abilities

Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking, and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Must be able to work independently
Ability to adapt to constantly changing environments
Experience working with senior citizens
Basic computer knowledge and experience

Essential Duties and Responsibilities

Install and troubleshoot CaptionCall phones in customers’ homes
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Represent CaptionCall at various events as assigned
Adhere to strict compliance policies set by the company
This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Adapt to new responsibilities as necessary
Other duties as assigned

Education

Minimum: High School Diploma or GED

Working Conditions and Physical Requirements

Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver license
Maintain a good driving record
Able to sit/stand for a long period of time in an office environment
Able to transport installation equipment into a customer’s home,
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Qualifications

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Thought Provoking: Capable of making others think deeply on a subject

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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