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CO
Data Engineer II
City of Boise
Boise, ID
- $76,065.6 to $90,322.96 USD / year
Two - four years of experience in database and data warehouse management and ETL processing,
Added 1 min ago
Epidemiology Forecasting, Associate Director
Vertex Pharmaceuticals Inc (US)
Boston, MA
Lead systematic literature reviews and database/disease registry studies and contribute to primary observational studies to ensure the development of scientifically rigorous estimates of…
Added 1 min ago
Epidemiology Forecasting, Associate Director
Vertex Pharmaceuticals Inc (US)
Boston, MA
Lead systematic literature reviews and database/disease registry studies and contribute to primary observational studies to ensure the development of scientifically rigorous estimates of…
Added 2 mins ago
Staff, Data Engineer | Bentonville, Arkansas
Walmart Inc.
United States
Added 4 mins ago
BS
1.0 FTE Graduation Coach - Summit High School - Temporary
BEND-LAPINE SD
Bend, OR
- $52,615 to $104,675 USD / year
Maintain and preserve database of student caseload.
Added 6 mins ago
Associate Director of Leadership Annual Giving
Quinnipiac University
Hamden, CT
Proficiency in Windows-based applications, specifically Microsoft Office’s suite of word processing, spreadsheet, and database management tools
Added 6 mins ago
CATERING ADMIN MANAGER - NEWBURY PARK CA
Compass Group
Newbury Park, CA
Maintains local clients database and builds and maintains relationship with vendors
Added 7 mins ago
Project Coordinator
Delta Oaks Group
Raleigh, NC
Enter data regarding target and completion dates for field work, project status, and other project management metrics into the company database and tracking spreadsheets.
Added 7 mins ago
Human Resources Manager (Workers Comp, Safety, Benefits, LOAs)
Fresno Economic Opportunities Commission
Fresno, CA
Added 8 mins ago
Business Process Manager II (US)
TD Bank, N.A.
Wilmington, DE · Greenville, SC · Mount Laurel, NJ · Jacksonville, FL · NY · Philadelphia, PA · Charlotte, NC · Portland, ME
Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
Added 10 mins ago
DC
Accounts Receivable Associate
Dallas College
Farmers Branch, TX
- $24.47 USD / hour
Scan daily cash reports and payment plans into the database.
Added 11 mins ago
Senior Baseline Security Engineer (CIS & STIGs)
Phia LLC
United States
Knowledge of the National Vulnerability Database (NVD) and Common Vulnerabilities and Exposures (CVE).
Added 11 mins ago
CONUS Deployable Aircrew Scheduler (B-1 or B-52)
Delmar Aerospace Corporation
Las Vegas, NV
Publish and post unit scheduling data in PEX and maintain locally developed database systems.
Added 11 mins ago
LA
Sales and Campaign Coordinator
Lamar Advertising
Knoxville, TN
- $20 to $24 USD / hour
Maintains customer database or CRM by inputting customer profiles and updates; preparing and distributing reports.
Added 12 mins ago
CA
Capital & Planning Division - Student Intern Program, Summer 2027 – Open Space Planning & Project Management - Recreation & Park Dept. (5380)
City and County of San Francisco
San Francisco, CA
- Up to $37.95 USD / hour
Added 12 mins ago
Database Engineer - Mountlake Terrace, WA
Mindful Support Services
Mountlake Terrace, WA
As the Database Engineer, you will serve as a technical generalist and problem-solver across departments and business units. Reporting to the Director of Operations, you will partner with…
Added 12 mins ago
CS
Alumni & Leadership Network Coordinator
CAIR San Francisco Bay Area
Santa Clara, CA
- $30.98 to $35 USD / hour
Develop and maintain a centralized alumni database, including contact information, program participation, professional backgrounds, and engagement interests
Added 12 mins ago
CS
Alumni & Leadership Network Coordinator
CAIR San Francisco Bay Area
Santa Clara, CA
- $30.98 to $35 USD / hour
Develop and maintain a centralized alumni database, including contact information, program participation, professional backgrounds, and engagement interests
Added 13 mins ago
LI
Oracle Cloud Infrastructure Engineer
LIGHTFEATHER IO LLC
Washington, DC · Alexandria, VA
- $160,000 to $180,000 USD / year
Design, deploy, and manage Oracle Cloud Infrastructure (OCI) services, including compute, networking, storage, and database solutions.
Added 14 mins ago
SO
Business Enterprise SeniorCoordinator - Program Support/State Parks Division (EMNRD #10109263)
State of New Mexico
NM
- $27.37 to $41.06 USD / hour
4) Experience with database tracking systems.
Added 14 mins ago
26-1137: Change and Configuration Governance Analyst - Herndon, VA
Navitas Business Consulting
Herndon, VA
Configuration Management Database (CMDB) platforms and governance tools.
Added 14 mins ago
Quality Assurance Specialist - Electrical - Data Center
Kiewit
El Paso, TX · Santa Teresa, NM · Abilene, TX
Facilitate and maintain the project’s Lessons Learned process and database.
Added 16 mins ago
Fraud Data Analyst - GSA AntiFraud
Amivero
UNAVAILABLE
· Experience with both relational and non-relational database systems
Added 16 mins ago
CO
Receptionist (4620)
Carolina Outreach
Wilmington, NC
- $16.09 to $20.66 USD / hour
Word processing, creating and maintaining spreadsheets and database programs
Added 16 mins ago
SO
Non-Perm Human Resource Technician 2 - Anchorage or Juneau (PCN 26N25001M)
State of Alaska
Anchorage, AK · Juneau, AK
- $27.58 to $28.96 USD / hour

Sorenson Communications, LLC

IT Ops Spec

Salt Lake City, UT, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Full time Benefits

Paid Vacation Time and Paid Sick Time and Paid Holidays
401k 6% match with immediate vesting
Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
TeleDoc
HSA company match
3 Medical plan options including a Low Deductible PPO Medical Plan Offering
Employee Assistance Program
Engaged Employee Resource Groups
Outstanding Learning and Career Development Opportunities

Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *
This role requires a local candidate and will begin onsite at headquarters, with the opportunity to transition to a hybrid schedule if desired *

Job Summary

IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in accordance with best practices and have in-depth knowledge of ITIL processes. Across all Sorenson products and services, they are responsible for responding to alerts, providing tier 1 triage, proactive remediation of services and applications. IT Spec Ops I is expected to professionally engage in systematic customer support while providing advanced communications for technology, operations, and enterprise teams.

Responsibilities:

Incident Management:

Log, track, and manage incidents using incident management tools.
Collaborate with cross-functional teams to troubleshoot and resolve technical issues in a timely manner.
Familiarity with Major Incident, Problem management, ITIL processes.
Provide monitoring of Sorenson production systems and networks:
Monitor network infrastructure, servers, applications, and services to detect and diagnose issues.
Respond promptly to alerts and escalations generated by monitoring systems.
Familiarity with multiple technology stacks Windows, Linux, Database, Cloud, Identity and access management systems.

Troubleshooting:

Conduct thorough analysis of network, server, and application problems, aiming for quick resolution.
Identify root causes of incidents and recommend appropriate solutions.

Proactive Maintenance:

Perform routine system checks, maintenance tasks, and updates to ensure optimal system performance.
Implement preventive measures to minimize future incidents.

Documentation:

Maintain accurate and up-to-date documentation of incidents, solutions, and troubleshooting procedures.
Contribute to the NOC knowledge base for continuous improvement.

Communication:

Provide clear and concise communication to technical teams, stakeholders, and end-users regarding incident status and resolution.

Emergency Response:

Participate in on-call rotations and provide support during critical incidents and outages.
Collaborate with other Service desk and NOC team members to manage and resolve emergencies effectively.

Process Improvement:

Identify opportunities for improving Desktop Support processes, tools, and workflows.
Propose and implement enhancements to increase efficiency and service quality.

Continuous Learning:

Stay up to date with new technologies, industry trends, and best practices in network operations.

Knowledge, Skills and Abilities:

Experience using case/work order management tools (ITSM, Atlassian, Dynatrace/Dataset, PagerDuty, etc.)
Experience with maintaining and usage of observability tools to create visibility with Sorenson Stakeholders.
Limited working proficiency in Windows/Linux/MAC OS
Support platform operations of Sorenson systems, deployments, and incident management.
Proactively monitor all assets for any issues, performance deficiencies, and system irregularities.
Maintaining new and existing site infrastructure with Sorenson’s asset management platforms.
Troubleshoot and investigate systems in AWS, Azure and other environments.
Work cross-functionally with IT and engineering teams to help enhance existing applications.
Assist in pilot testing new cloud and on-premises deployments.
Provide excellent customer service by rapidly responding to incoming alerts, calls and emails.
Use keen attention to detail to document issues in incident management, problem and change management.
Perform additional responsibilities as assigned, including testing and handling day-to-day NOC workflow.
Excellent written and oral communication skills.
Team player mentality, with a willingness to assist and team others on the team.
Proven track record of successful problem-solving skills with a strong sense of ownership and urgency
Must be available to work a flexible schedule, including weekends, overnights and holidays, according to business need.
Ability to guide/lead incidents from beginning to resolution, including post-mortem and corrective action.
Able to manage time effectively.
Detail oriented and be able to document incidents and escalations.
Able to work effectively in a high-stress environment.
Must be process oriented, and highly organized.
Ability to communicate effectively in English through reading, writing, speaking and listening.

Working Conditions and Physical Requirements

Able to stand or sit for a long period of time in an office environment.
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
Regular and predictable attendance required.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity:

Sorenson Communications is an Equal Opportunity, Affirmative Action Employer.

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More about this job

Skills

ITIL
Customer service
Troubleshoot
Microsoft Windows
Linux
Identity and access management
Troubleshooting
Documentation
Process improvement
Communication skills
Emergency response
IT service management
Dynatrace
AWS
Microsoft Azure
Attention to detail
Change management
Workflow
Problem solving
Manage time

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