Senior Manager, Product Coninuing Engineering

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This role is a hybrid position. Some roles require an office while others may be done remotely. This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Boston office and should expect to be in office 2 to 3 days per week in order to collaborate with partners and key stakeholders.

This role leads Product Continuing Engineering, which owns product continuity across the full hardware lifecycle, from NPI and general availability through field reliability, returns and end-of-life.

Product Continuing Engineering leads complex technical program execution across sustaining and CaSE (Continuing and Sustaining Engineering), keeping our lines running, driving cost savings and delivering sourcing diversification strategies. With its expansion into reverse logistics and service engineering, the team owns the product lifecycle from design through field reliability.

The role provides input to and drives the sustaining strategy, aligns it with Sourcing, Planning, Logistics, Hardware, Software and Finance, and is accountable for a predictable, cost-efficient sustaining portfolio.

What You'll Do Leadership and Strategy

• Lead and develop a multi-disciplinary team spanning Technical Project Leads, Reverse Logistics Engineering and field reliability/returns data analytics.
• Provide input to and drive the roadmap for sustaining engineering, CaSE and reverse logistics engineering, in partnership with PQLM leadership and in line with the PQLM mission of reliability and predictability across the product lifecycle.
• Make prioritization and resource trade-off decisions across competing programs, and empower direct reports to own execution while resolving cross-functional conflicts and escalating to PQLM leadership as needed.
• Prepare executive-level content and updates for PQLM leadership, SLT and Board of Directors reviews.
• Build performance infrastructure (KPIs, scorecards, real-time visibility) that moves the team from reactive to reliable.

Product Continuing Engineering (Sustaining and CaSE)

• Manage the Technical Project Leads responsible for all CaSE efforts: keeping lines running, delivering cost savings and executing sourcing diversification strategies.
• Provide input to and drive sourcing strategy implementation with a cross-functional group spanning Product Creation, Software and Operations, impacting both sustaining and NPI programs (including input on NPI SoC choices).
• Organize the wider sustaining team so projects are appropriately prioritized and driven to completion.
• Manage the Operations Initiatives process, which provides budget and structure for all operations projects.
• Drive supply risk mitigation (e.g., component replacements, memory qualifications, E&O reduction) and maintain standardized execution templates such as the SoC replacement project template.
• Mature the JDM / ADM partner model for continuing engineering to move faster with less risk.

Reverse Logistics and Service Engineering

• Own engineering for returns and service: failure analysis, disposition and grading criteria, refurbishment processes, and test/screening requirements at reverse facilities.
• Maintain and expand RMA and First Pass Yield (FPY) dashboards across Logistics Service Providers (LSPs), and use field return data to drive corrective actions into design, manufacturing and sustaining.
• Partner closely with Global Logistics on strategy, refurbishment and resale programs (e.g., C-Grade), and LSP performance.
• Embed sustainability and lifecycle thinking into returns, repair, reuse and end-of-life decisions.

What You'll Need

• Bachelor's degree in an engineering field. (Preference for Electrical Engineering or similar)
• 8+ years of experience in sustaining/continuing engineering or operations, with experience leading multi-site teams.
• Solid technical background in consumer electronics hardware, including component sourcing, SoC/platform transitions and manufacturing processes.
• Working knowledge of reverse logistics or service/repair operations, including returns data analysis.
• Proven ability to drive quantifiable cost savings and risk reduction across a sustaining portfolio.
• Strong interpersonal, communication and organizational skills, with the ability to influence senior leaders and partners across Operations, Hardware, Software, Finance and external CMs, JDMs, suppliers and LSPs.
• Comfort making tough trade-off decisions amid shifting priorities and ambiguity.
• Preferred: experience working with product safety, compliance, or regulatory bodies in consumer electronics.

Research shows that some candidates may not apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

$173,000 and $216,700 The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

• Medical, Dental, and Vision Insurance
• A 401(k) plan with company matching and immediate vesting
• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
• 80 hours of sick time upon hire, refreshed annually
• Up to 12 paid holidays per calendar year
• Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition
• Company-paid Disability, Life, and AD&D Insurance
• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
• Mental health benefits to support your holistic well-being
• A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.