Jobs in the United States

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Added 3 mins ago
Construction Craft Instructor - Equipment
Overland Contracting
Wimauma, FL
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 3 mins ago
Construction Craft Instructor - Equipment Job Details | Black & Veatch Family of Companies
Black & Veatch
Wimauma, FL
From field engineering to project management to quality and startup, you’ll work with cutting‑edge technology, learn from seasoned experts, and grow through real‑world, hands‑on experience.…
Added 3 mins ago
CI
Data Governance Manager
CFA Institute
Remote, United States
- $119,500 to $165,000 USD / year
As an Enterprise Data Governance Manager, you will help bring our data governance framework to life across the organisation. Your focus will be making sure data is trusted and secure, and…
Added 4 mins ago
Program Manager 3
Kratos Defense & Security Solutions, Inc.
Fort Walton Beach, FL
The Program Manager is responsible for the end-to-end execution of assigned customer programs, ensuring cost, schedule, technical, and quality commitments are met in alignment with…
Added 4 mins ago
Technical Program Manager
LayerZero Power Systems LLC
Raleigh, NC
We are seeking an experienced Technical Program Manager (TPM) to lead the planning, execution, and delivery of complex product development programs. This role serves as the central…
Added 5 mins ago
Senior Program Management Manager - Program Management
GE Aerospace
Jacksonville, FL
Unison, a GE Aerospace company, is the leading provider of differentiated engine controls, accessories, and performance monitoring solutions in the Aerospace, Defense & Space segments.…
Added 5 mins ago
Director, Strategic Account Relationship Manager - Claims Optimization
USAA
Tampa, FL
We offer a flexible work environment that requires an individual to be in the office 4 days per week · Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
Added 6 mins ago
FINANCE MANAGER
Compass Group, North America
Fort Myers, FL · Miami, FL · Boca Raton, FL · Orlando, FL · Tallahassee, FL · Pensacola, FL · Hialeah, FL · Naples, FL · Jacksonville, FL
The Financial Manager is a results-oriented finance focus role reporting to the Sr Director of Finance. This role also works closely with operations leadership and the broader finance team.…
Added 6 mins ago
Capital Projects Manager - Davis Bacon & Prevailing Wage
Deloitte
Miami, FL
Experience with project controls and scheduling using Primavera P6
Added 6 mins ago
Manager, Industry Solutions, Investment Wealth Management
Deloitte
Tallahassee, FL · Miami, FL · Tampa, FL
As a Manager in Investment and Wealth Management, you will help organizations define strategic priorities, solve complex business issues, and drive large-scale transformation initiatives.…
Added 6 mins ago
GRC/IRM ServiceNow Technology Implementation Solutions – Manager
PwC
Miami, FL · Tampa, FL
What You Must Have
Added 6 mins ago
GRC/IRM ServiceNow Technology Implementation Solutions – Senior Manager
PwC
Tampa, FL · Miami, FL
What You Must Have
Added 6 mins ago
Supvr Generation - Electrical/ I&C
TECO Energy
Tampa, FL
…activities to assure contractors are supporting the overall project schedule. Additionally the Supervisor will review the project design to identify any potential changes and work with…
Added 14 mins ago
Payroll Manager
AMPAM Parks Mechanical
Carson, CA
Partner with Project Controls and Operations to flag prevailing wage jobs at setup, so time and pay are coded correctly from the first day on site.
Added 17 mins ago
Collaborative Delivery Preconstruction Manager
Wharton-Smith
Palm Beach Gardens, FL
Valid driver's license required
Added 17 mins ago
Collaborative Delivery Preconstruction Manager
Wharton-Smith
Charlotte, NC
Valid driver's license required
Added 17 mins ago
Collaborative Delivery Preconstruction Manager
Wharton-Smith
Sugar Land, TX
Valid driver's license required
Added 17 mins ago
Superintendent
Wharton-Smith
Palm Beach Gardens, FL · Port St. Lucie, FL · Vero Beach, FL · Palm Bay, FL · Palm City, FL
Current OSHA 30-Hour certification required · Current First Aid & CPR certification required
Added 17 mins ago
Superintendent
Wharton-Smith
Palm Beach Gardens, FL
Current OSHA 30-Hour certification required · Current First Aid & CPR certification required
Added 19 mins ago
Construction Manager II
AFL
Dallas, TX
AFL Global is seeking an experienced Construction Manager II to oversee the planning, execution, and delivery of hyperscale and enterprise data center construction projects. This role is…
Added 19 mins ago
Construction Manager II
AFL
Atlanta, GA
AFL Global is seeking an experienced Construction Manager II to oversee the planning, execution, and delivery of hyperscale and enterprise data center construction projects. This role is…
Added 19 mins ago
Welder lead
Brown & Root
Sulphur, LA
- Installs and maintains refrigeration and air conditioning systems, including compressors, pumps, meter, pneumatic and hydraulic controls and piping,
Added 19 mins ago
Pipefitter Lead
Brown & Root
Sulphur, LA
- Installs and maintains refrigeration and air conditioning systems, including compressors, pumps, meter, pneumatic and hydraulic controls and piping,
Added 28 mins ago
HI
Territory Manager, Communications and Software - 4 Corners
Hubbell Incorporated
St. Louis, MO
- $150,000 to $190,000 USD / year
This position is remote, and the candidate must reside in one of the following states (UT, CO, AZ, NM) · Must reside in one of the following states (UT, CO, AZ, NM)
Added 28 mins ago
HI
Territory Manager, Communications and Software - CA/NV
Hubbell Incorporated
St. Louis, MO
- $150,000 to $190,000 USD / year
This is a remote position supporting California and Nevada, candidate must reside within one of those states · Must reside in the following states (CA, NV)

Sonny's Enterprises LLC

Tech Support I

Tamarac, FL, United States

Apply on careers-sonnysdirect.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 12, 2027
Posting language: English
Posted: Nov 12, 2024

Original job description

Overview

Tech Support provides technical assistance to users regarding use of the software, troubleshooting and hardware failures. Act as first level of support for clients and always portray a positive image of company and products. Guarantee customer satisfaction through quick problem resolution, follow up and excellent service.

Category: Hourly

Dept: CarWash Controls

Reports to: Technical Support Manager

Hours: 9:00 am – 6:00pm Monday – Friday (After hour work as needed)

Responsibilities

Fielding calls, emails and other forms of communication from customers who are having trouble with their system.
Problem Solve and research issues to determine appropriate solutions for the customer and follow up as needed to resolve problems
Provide active listening skills and advocate for customers by going above and beyond
Find new ways to improve customer experience
Have willingness to learn and grow with team and company
Extracting, Exporting, Importing and Interpreting Raw Data
Accurately Collects and Coverts Data in a Timely Manner
Project, Plan, Schedule, and Assist with Upcoming Projects
Assist with Preparation, Selection and Transferring of Data
Efficiently and Effectively Communicates with Members of the Development Team
Troubleshoot technical support issues which may range from networking, computer hardware, computer software, Internet, power, electrical and operator error issues.
Work with customers directly face to face, electronically, or via telephone.
Respond to customer inquiries promptly.
Provide resolution and response in a timely and accurate manner.
Enter all customer issues into a call tracking system. Provide follow up to customers on issues that cannot be solved immediately.
Document any resolutions that have not been previously discovered.
Setup and configuration of new customer systems.
Perform system testing as required by QA.
Participate in after-hours rotation schedule for emergency technical support.
Demonstrate Enthusiasm - be a positive and encouraging presence in the office.
Other duties as assigned.

Qualifications

Technical Knowledge: Will develop knowledge of all company products offered.

Knowledge of external Point of Sale devices such as barcode scanners, receipt printers, credit card swipes and touchscreen monitors.

Reading wiring diagrams.

Updating Relevant Knowledge – Keeping up-to-date technically and applying new knowledge to job.

Strong Computer Skills - Proficient in MS Word, Excel, MS Outlook and Internet Explorer. Working knowledge of computers, hardware, software, networking, routers, Internet access, and operating systems.

Communication Skills - Excellent verbal and written communication skills required. The ability to write clearly, succinctly and understandably. The ability to effectively communicate, build a rapport and relate well to all kinds of people. Treats all people with respect, courtesy and consideration. Professional appearance and manner in answering phones.

Time Management - Able to handle large volume of work while meeting established deadlines.

Productivity & Organization - Able to plan and prioritize tasks. Attention to detail in typing and proofing materials, establishing priorities and meeting deadlines. Monitors own work to ensure accuracy and thoroughness.

Ability to multitask - Focus on Quantity and Quality of Administrative work and to follow through on assigned tasks until completion.

Judgment and Decision Making - Considers the relative costs, benefits, impact or consequences of potential actions to choose the most appropriate one. Ability to make decisions in a timely manner.

Customer Service- Knowledge of customer service principles and practices. Manages difficult customer situations & responds promptly to customer needs.

Dependability-The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.

Teamwork - The ability to work effectively and productively with others. Shares responsibility with team members for successes and failures. Evaluating departmental workload requirements and contributing where needed.

Personal Accountability - A measure of the capacity to be answerable for personal actions. Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others.

Safety - Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment. Knowledge of relevant policies and procedures to promote effective safety operations.

EXPERIENCE / EDUCATION

1+ years working in a customer-centric work environment

Proven ability to multi-task and maintain composure in a face-paced environment

Strong written and verbal communication skills

Basic experience with IT equipment (routers, OS, switches, etc.)

Working Conditions: Majority will be an inside office environment, some onsite visits required.

Physical Demands: Regularly required to stand or sit and move about the facility.

Materials and Equipment Used: Office Equipment

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource - our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage. Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Apply on careers-sonnysdirect.icims.com About employer

More about this job

Skills

Troubleshooting
Technical support
Communication skills
Research
Active listening
Customer experience
Troubleshoot
Demonstrate enthusiasm
Point of sale
Barcode
Electrical wiring diagrams
Computer skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Internet Explorer
Time management
Prioritization
Attention to detail
Multitask
Decision making
Customer service
Teamwork
Office equipment

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Work requirements

Jobs in the United States