Training Coordinator (HYBRID)

We’re People People. Are you?

We’re Sonesta International Hotels - the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing - we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect - delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Training Coordinator provides administrative and customer service support for Sonesta’s training programs. This role coordinates training activities and onboarding, responds to training questions through At Your Service (AYS) tickets, design and deliver learning products, and performs routine learning management system (LMS) administration. The coordinator helps team members access training resources, tracks completion, and escalates questions or technical issues as needed.

This role is 3 days on site (Tues/Wed/Thurs)

What you’ll be doing Principal Duties and Responsibilities (Essential Functions)

• Monitor and respond to AYS tickets related to training questions, course enrollment, LMS access, training requirements, and completion records.
• Provide timely, accurate guidance using established training resources and procedures; document responses, track open requests, and follow through to resolution.
• Escalate complex training questions, policy interpretations, and technical issues to the appropriate team and communicate updates to requestors.
• Coordinate training onboarding, including LMS access, course assignments, schedules, communications, and completion tracking.
• Schedule live and virtual training sessions, manage registration, distribute materials, and track attendance.
• Perform routine LMS administration, including maintaining user records, course and curricula set-up and curration, system analytics, assigning courses, uploading approved materials, and resolution of all other LMS issues.
• Generate training participation and completion reports, maintain accurate records, and send reminders for outstanding requirements.
• Prepare and update training communications, calendars, presentations, job aids, and guides using approved content and templates.
• Design and deliver learning products in a variety of learning formats, including live and virtual facilitation.
• Maintain organized training resources, FAQs, and standard responses to support consistent service through AYS.
• Coordinate with internal teams and training vendors on scheduling, materials, and administrative needs.
• Identify recurring questions or issues and recommend updates to training resources and support processes.
• Perform other duties as assigned.

Standard Qualifications

• Bachelor’s degree in Human Resources, Education, Business Administration, Hospitality Management, or a related field.
• Minimum of two years of experience in training coordination, learning and development support, human resources administration, or a related role.
• Experience using a learning management system (LMS), including user administration, course assignments, and reporting.
• Experience responding to inquiries through a ticketing system, such as At Your Service (AYS), preferred.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills, with a customer service focus.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Experience using e-learning development tools such as Articulate Storyline, Rise, Captivate, Audacity, Camtasia, Photoshop or Illustrator.
• Ability to troubleshoot routine issues, follow established procedures, and escalate questions appropriately.
• Ability to work independently and collaborate effectively with team members across departments.
• Hospitality industry experience preferred.

Anticipated Pay Range & Additional Job Information Pay rate: $32.00 to $36.00 per hour. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific overall experience.

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.