Sonepar Management Group (SMG) supports our Sonepar brands (i.e. operating companies) in the US through a shared services model. These services include, but are not limited to: human resources, finance, digital enterprise, supply chain, vendor relations, marketing, legal, and communications. The SMG teams enable our brands to do business in their local regions while taking advantage of the scale and collective resources of a global enterprise.
SMG fosters an inclusive and supportive culture. We offer leadership and development programs to help you reach your career goals. Our associates share in our collective achievements, and we firmly believe that Sonepar is “Powered by Difference.” By driving technology and innovation, enabling paths to success, and caring about our people and their families, we have built a workplace where you can build a fulfilling career.
The Network Operations Manager is a key member of Sonepar's Infrastructure & Operations organization, responsible for the reliability, performance, security, and continuous improvement of the enterprise network environment. This role provides leadership for a team of network engineers and operations professionals supporting datacenter, cloud, WAN, LAN, wireless, SD-WAN, internet, and telecommunications services across Sonepar's operating companies and enterprise locations.
The Network Operations Manager combines technical expertise with people leadership to ensure the delivery of secure, scalable, and highly available network services. This position partners closely with Infrastructure, Information Security, Digital Enterprise, Cloud Operations, and business stakeholders to drive operational excellence, support strategic technology initiatives, and enable business growth.
Work Location & Travel This is a hybrid positoin based in Hamilton, New Jersey or Philadelphia, Pennsylvania. The Network Operations Manager is expected to work three days per week on location with the flexibility to work remotely two days per week based on business need. The position will require regular collaboration with leaders, project teams, business partners, and stakeholders across Sonepar and its family of brands with up to 20% travel required.
Key Responsibilities
Network Operations & Service Reliability Lead day-to-day network operations, monitoring, incident management, escalation management, and service restoration activities. Ensure network availability, stability, and performance across enterprise environments. Coordinate major incident response efforts and post-incident reviews to drive continuous improvement. Establish operational standards and best practices to improve service delivery.
Team Leadership & Talent Development Lead, mentor, and develop network engineering and operations team members. Provide coaching, performance management, workforce planning, and career development support. Foster a collaborative, customer-focused, and high-performing technology culture. Promote knowledge sharing and continuous learning across the team.
Enterprise Network Infrastructure Management Oversee enterprise WAN, LAN, wireless, datacenter, cloud, internet, and SD-WAN environments. Ensure infrastructure designs align with business requirements, security standards, and scalability objectives. Partner with architecture and security teams to maintain network resiliency and compliance.
Automation & Operational Excellence Drive network automation, standardization, and continuous improvement initiatives. Implement Infrastructure-as-Code (IaC), scripting, API-based integrations, and automation solutions utilizing Python, Ansible, and related technologies. Develop operational processes that improve efficiency, consistency, and reliability.
Vendor & Telecommunications Management Manage relationships with network vendors, telecommunications providers, and strategic technology partners. Oversee service contracts, support agreements, performance metrics, and service-level commitments. Evaluate vendor performance and recommend improvements to maximize value and service quality.
Infrastructure Projects & Technology Initiatives Lead network-related projects including branch deployments, datacenter modernization efforts, cloud connectivity implementations, and hardware lifecycle refreshes. Coordinate cross-functional teams to ensure successful project delivery. Support enterprise digital transformation and business growth initiatives.
Operational Metrics & Capacity Planning Develop and maintain network performance metrics, KPIs, reporting dashboards, and capacity planning strategies. Monitor trends to proactively identify opportunities for optimization and risk mitigation. Drive service improvement programs that enhance customer experience and operational performance.
Security, Compliance & Governance Partner with cybersecurity teams to implement network security controls and best practices. Support regulatory compliance, vulnerability remediation, and infrastructure governance initiatives. Ensure adherence to enterprise change management and IT service management standards.
Required Qualifications
Experience Seven (7)+ years of experience in enterprise network engineering, infrastructure operations, or network operations management. Three (3)+ years of leadership experience managing technical teams. Experience supporting large-scale, geographically distributed enterprise environments. Demonstrated success leading major incidents, operational teams, and infrastructure projects. Experience managing telecommunications providers, technology vendors, and service contracts. Experience supporting enterprise networking in hybrid cloud environments.
Education Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field. Equivalent combinations of education, certifications, and relevant experience may be considered.
Technical Qualifications
Core Networking Expertise Enterprise routing and switching technologies TCP/IP, DNS, DHCP, NAT, and Multicast BGP, OSPF, and EIGRP routing protocols VLANs, STP, EtherChannel, VXLAN, and related Layer 2 technologies Wireless networking technologies and architecture SD-WAN solutions and deployment strategies Network security concepts and best practices IT Service Management (ITSM) platforms, preferably ServiceNow
Network Infrastructure Technologies Cisco and Meraki networking solutions Cisco ACI environments Enterprise WAN, LAN, internet, and wireless architectures Telecom technologies including MPLS, DIA, broadband, LTE, and carrier services
Network management and monitoring solutions such as:
SolarWinds NPM SolarWinds NCM SolarWinds NTA Cisco ISE Cisco Prime
Preferred Technical Skills Python scripting and automation Ansible Automation Platform Infrastructure as Code (IaC) API integrations and orchestration Cloud networking technologies Site Reliability Engineering (SRE) principles Observability and monitoring platforms
Preferred Certifications Cisco CCNP Enterprise or higher ITIL Foundation Certification Cisco Meraki Certifications Microsoft Azure Network Engineer Associate Additional cloud networking certifications are a plus
What We Offer You
We offer great family-friendly benefits to full-time associates:
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Professional and personal development programs
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us
Get to know us on LinkedIn, Facebook, Instagram and Youtube and learn how we’re “Powering Progress for Future Generations.”
Learn more about us and our Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.