Jobs in the United States

25+ jobs

Save this search

Added just now
Section Engineer - BGE T&S EPC Project Eng
Baltimore Gas and Electric Company
BALTIMORE, MD
…infrastructure including electric transmission, substations, and related systems. This role involves mentoring junior engineers and includes strategic planning, leading complex engineering…
Added just now
Director, SAP IS-U Architect - Power & Utilities
KPMG LLP
Atlanta, GA · Charlotte, NC · Dallas, TX · Detroit, MI · Houston, TX · Kansas City, MO · Morristown, NJ · New York, NY · Orlando, FL · Philadelphia, PA · St Louis, MO · Tampa, FL
Master's degree in computer science, information systems, business administration, or a related field from an accredited college or university is preferred; minimum of a Bachelor's degree…
Added 1 min ago
G
Water/Wastewater Engineer
GPAC
Sioux City, IA
- $75,000 to $110,000 USD / year
Design and support water and wastewater infrastructure projects (treatment plants, pump stations, pipelines, distribution/collection systems)
Added 1 min ago
SS
Sales Engineer, VP
State Street
Burlington, MA
- $110,000 to $188,750 USD / year
Hands on experience with at least one of the following systems – CRD, Simcorp Dimension, Blackrock Aladdin, Bloomberg AIM, S&P ThinkFolio, NeoXam
Added 1 min ago
General Utility Worker L1-2, Facilities Operation & Maint Manhattan
CECONY
NY
Ability to work with, and in, the vicinity of high voltage and/or other high-energy systems
Added 2 mins ago
SL
Analyst, Budget & Forecasting
Salt Lake Community College (UT)
Salt Lake City, UT
- $69,169.59 to $73,512.48 USD / year
Added 2 mins ago
Rental Services Account Manager
CFO Trane U.S. Inc.-CFO
Portland, OR · Spokane Valley, WA · Bellevue, WA
3+ years experience in commercial HVAC systems or rental equipment/services experience.
Added 3 mins ago
Decision Analytics Consultant - Pharmaceutical Analytics
ZS
Bethesda, MD · Philadelphia, PA · Boston, MA
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems - the ones that comprise us as individuals, shape who we are, and make us…
Added 3 mins ago
Pharmaceutical Commercial Analytics Consultant
ZS
Thousand Oaks, CA
Added 3 mins ago
TT
Full Stack Engineer
True Talent Solutions Partners
San Francisco, CA
- $230,000 to $300,000 USD / year
- Practical experience with AI agents, LLM-powered products, or agentic systems, including familiarity with LLM APIs, evaluation or debugging tools, or developer tooling.
Added 3 mins ago
G
Water/Wastewater Engineer
GPAC
Greenbelt, MD
- $80,000 to $145,000 USD / year
Design and support water and wastewater infrastructure projects (treatment plants, pump stations, pipelines, distribution/collection systems)
Added 3 mins ago
AH
EOPS+ Program Specialist
Allan Hancock College
Santa Maria, CA · Lompoc, CA
- $28.39 to $36.24 USD / hour
Added 3 mins ago
Project Manager for Assessment and Evaluation
University of North Carolina- Chapel Hill
NC
The mission of the School of Social Work is to advance equity, transform systems, and improve lives. The School’s curriculum supports the mission and recognizes the uniqueness of the region…
Added 4 mins ago
Technical Analyst- PEGA CDH
Highmark Health
Remote, United States
…mentor junior resources. Requires thorough understanding of end systems impact of changes across multiple systems. Technical domains include, but are not limited to, Infrastructure,…
Added 4 mins ago
FS
Family Court Services I/II
Fresno Superior Court
Fresno, CA
- $37.37 to $52.68 USD / hour
Added 5 mins ago
HPE Labs - AI/ML Engineer (Technical Lead)
Hewlett Packard Enterprise
Milpitas, CA
Build for production and measurable impact. Design the architecture of AI systems for scalability, performance, reliability, security, and supportability. Establish evaluation, guardrails,…
Added 5 mins ago
Senior Principal - Red Team Engineer
Hewlett Packard Enterprise
All, TX
Build and operate AI harnesses - orchestration layers and tooling around LLMs and agentic systems - that power cybersecurity operations, such as automating recon, tradecraft, zero-day…
Added 5 mins ago
HPC/AI Hardware Technical Deployment- Senior Technology Consultant (TCP4)
Hewlett Packard Enterprise
All, TN
Lead installation and deployment activities for small, medium, and large-scale high-performance computing systems in customer locations throughout North America.
Added 5 mins ago
Pre-Sales Systems Engineer - South Florida
Hewlett Packard Enterprise
All, FL · Miami, FL
…solutions. We have an exciting opportunity for a Pre-Sales Systems Engineer (SE) to join our team supporting our Higher Education and State Government business in Florida. This position is…
Added 5 mins ago
Packaging Engineer (Chippewa Falls, WI)
Hewlett Packard Enterprise
Chippewa Falls, WI
Designs, analyzes, develops, modifies and evaluates materials, mechanical systems, equipment and packaging. Conducts feasibility, design margin and validation analysis and empirical testing…
Added 5 mins ago
Principal Presales, Network Systems Engineer
Hewlett Packard Enterprise
All, MA · All, NH
The Consulting Systems Engineer is also a subject matter expert in their area of specialization (i.e., Mobility, Security, Branch, etc), responsible for consulting customers on end to end…
Added 5 mins ago
Kernel Developer
Hewlett Packard Enterprise
Ft. Collins, CO · San Jose, CA
…enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware…
Added 5 mins ago
Mechanical Design Engineer
Hewlett Packard Enterprise
Roseville, CA
…analysis, and validation of high-power, high-density networking systems, contributing throughout the product development lifecycle from initial concept through…
Added 5 mins ago
HPC/AI Hardware Technical Deployment- Senior Technology Consultant (TCP4)
Hewlett Packard Enterprise
All, CT
Lead installation and deployment activities for small, medium, and large-scale high-performance computing systems in customer locations throughout North America.
Added 5 mins ago
Systems Engineer
Hewlett Packard Enterprise
All, MN
…an emphasis on campus and distributed branch networks. The Systems Engineer will consult with their assigned Territory Manager to provide a comprehensive pitch to prospective clients. This…

SolvdUS, Inc

Customer Service Manager - 2nd Shift

Lenexa, KS, United States

$58,000 to $69,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $69,000 USD / year
Experience: Minimum of 5 years of customer service experience, preferably in auto, insurance, or fleet operations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Solvd US Our organization is redefining claims management across the auto and property space through a blend of AI innovation, proprietary technology, and expert-led services that deliver measurable results for insurers, fleets, rental, TPAs/MGAs, and adjacent industries.

Our US team combines automation, intelligence, and human expertise to simplify complex processes - accelerating cycle times, reducing costs, and improving outcomes across appraisal, repair, subrogation response, and auto/property estimating.

Our solutions help customers move beyond digital claims to a model that’s faster, smarter, and simpler - grounded in data accuracy, transparency, and customer experience.

As part of the Solvd Group, operating in 46+ countries, our mission is to drive results today while shaping the future of claims. From FNOL to final settlement, we connect technology and expertise to deliver precision, performance, and confidence at every stage.

Customer Service Manager (Driver Services Manager) Our Customer Service Manager (Driver Services Manager) leads and develops the team of Driver Services Representatives who support drivers and clients throughout the full lifecycle of the vehicle repair and rental process.

This role is responsible for the day-to-day management, coaching, and performance of the customer service team, while also acting as an escalation point for complex driver, client, and vendor issues. The Driver Services Manager ensures the team delivers proactive communication, manages vendor relationships effectively, and maintains high standards of service quality and cost control. Success in this role requires strong leadership skills, sound judgment under pressure, and the ability to balance team development with operational and client demands.

This manager will work on the 2nd shift. The hours for this shift after the initial training period are 1:30pm - 10:00pm.

What you’ll do:

Directly manage, coach, and develop a team of Driver Services Representatives, including interviewing and training.
Conduct regular one-on-ones, performance reviews, and coaching sessions to support representative growth and accountability.
Monitor individual and team performance against service levels, response times, and customer satisfaction metrics; implement improvement plans as needed.
Oversee performance management and conflict resolution within the team.
Set clear expectations, provide feedback, and foster a positive, accountable, and collaborative team environment.
Manage workload distribution to ensure consistent service delivery.
Serve as the primary escalation point for complex or unresolved driver, vendor, and client issues.
Oversee the coordination between drivers, repair facilities, rental providers, clients, and internal stakeholders to ensure smooth service delivery.
Monitor repair and rental workflows to identify bottlenecks, delays, or recurring issues, and implement process improvements.
Ensure team compliance with client-specific processes, workflows, and service standards.
Review claim notes, customer interactions, and status updates for accuracy and completeness across the team.
Promote and enforce the use of preferred vendors and service providers to optimize costs and service quality.

What we're looking for:

High School Diploma or equivalent required.
Minimum of 5 years of customer service experience, preferably in auto, insurance, or fleet operations.
Prior experience leading, supervising, or managing a team required.
Proficiency in Microsoft Office and ability to learn internal systems.
Experience managing in a call center environment is preferred.
Experience in claims handling, collision repair, or fleet services preferred.
Familiarity with automotive repair processes and rental coordination is a plus.
Strong leadership and coaching skills with a track record of developing team members.
Excellent verbal and written communication skills with a customer-focused approach.
Strong interpersonal and relationship-building skills across drivers, clients, vendors, and internal teams.
Ability to manage difficult or complex customer and personnel situations with professionalism and empathy.
Strong organizational skills and attention to detail.
Effective time management and ability to meet deadlines in a fast-paced environment.
Ability to multitask, prioritize, and adapt to changing demands.

What we offer:

Annual compensation between $58,000 - $69,000/year based on experience.
Comprehensive benefits, including health, dental, vision insurance, and more.
401(k) plan options
Paid time off, sick time, and paid holidays.
The opportunity to grow with a dynamic, innovative team in a startup-like culture.

Apply About employer

Report this job