Client Sales Manager

• More than a technology company.

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.

SoftWriters is seeking a motivated, results-driven Client Sales Manager to join our growing sales organization. This position combines inside sales, business development, and existing account growth, offering an opportunity to directly impact revenue generation and customer relationships.

• The Opportunity

The Client Sales Manager will partner closely with a Regional Sales Executive to identify new business opportunities, generate qualified leads, and drive incremental sales within established customer accounts. This role is ideal for a proactive sales professional who thrives on building relationships, uncovering opportunities, and closing business.

The successful candidate will bring a hunter mentality, strong business acumen, and the ability to balance new business development with expanding existing customer relationships.

• Location: Pittsburgh, PA (North Shore) - Hybrid (Core office days: Tuesday, Wednesday, Thursday)

Reports to: Chief Revenue Officer

• What You'll Do

Account Growth & Revenue Generation

• Drive incremental revenue within an assigned portfolio of established customer accounts.
• Identify and pursue upselling, cross-selling, and additional product and service opportunities.
• Proactively engage existing customers to understand evolving business needs and uncover new sales opportunities.
• Manage the sales cycle for assigned opportunities, from initial discovery through closing.
• Build and maintain a strong pipeline of opportunities within existing accounts.

Business Development & Prospecting

• Partner with an assigned Regional Sales Executive to develop and execute targeted prospecting strategies.
• Identify, research, and engage prospective customers through outbound calls, emails, and other sales activities.
• Qualify prospective opportunities and coordinate introductions with the Regional Sales Executive.
• Contribute to new customer acquisition through proactive lead generation and business development efforts.
• Maintain consistent prospecting activity to support pipeline development and revenue goals.

Sales Partnership & Collaboration

• Work collaboratively with Regional Sales Executives to maximize territory performance and account growth.
• Support a coordinated sales strategy that prioritizes high-value opportunities while capturing incremental revenue.
• Facilitate seamless account transitions from Regional Sales Executives to ongoing inside sales ownership.
• Communicate account activity, customer needs, and potential opportunities to internal stakeholders.
• Partner with internal teams to ensure a positive customer experience throughout the sales process.

Sales Execution & Performance

• Meet or exceed established revenue, pipeline development, and sales activity targets.
• Maintain accurate customer records, sales opportunities, and activity tracking within the CRM.
• Prepare sales forecasts and provide regular updates on pipeline activity and account growth.
• Develop a strong understanding of SoftWriters' products, services, and customer needs.
• Represent SoftWriters at industry conferences, customer events, and occasional onsite meetings

Why You'll Love Working Here Meaningful Work: Help shape the employee experience and organizational culture that supports innovation, growth, and improved patient outcomes.

Modern Work Environment: Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.

Recognized Top Workplace: Consistently voted one of the best places to work in Pittsburgh.

Work-Life Balance:

• Hybrid work environment
• Remote-Work Bank for added flexibility
• Paid parking provided
• PTO day on your birthday
• Floating holidays

Comprehensive Benefits:

• Competitive salary
• 401(k) with company match
• 100% paid parental leave
• Medical, dental, and vision coverage
• Life and disability insurance

Growth-Focused Culture:

• Leadership development opportunities
• Continuous learning and upskilling
• Cross-functional collaboration
• Career growth opportunities

Our Values in Action

• Innovators, Thought Leaders, Teachers: We invest in growth and encourage learning at every level.
• Accountability and Ownership: We take initiative, own outcomes, and celebrate results.
• Customer-Centric: Everything we do supports the pharmacies and patients we serve.
• Unyielding Integrity: We make ethical decisions and lead with transparency.
• One Team, Family Spirit: We win together through collaboration, trust, and mutual respect.

Ready to Apply? If you're passionate about developing people, driving organizational transformation, and helping build an AI-native workforce, we'd love to hear from you. Join SoftWriters and help shape the future of work while supporting technology that improves lives.

Note: This position does not sponsor work visas and requires the ability to work hybrid from our Pittsburgh office. Relocation assistance is not provided.

SoftWriters, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, age, disability, genetic information, veteran status, or any other legally protected characteristic.