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Senior Forward Deployed Engineer (FDE Lead)
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Strong understanding of modern AI application patterns, including:
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Software Development Engineer II, Selection Monitoring - Amazon Catalog
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Director of Applied Innovation - York, NE
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Applied Innovation Engineer - York, NE
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Principal Software Engineer
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We are looking for a Principal Software Engineer for our Link Team. with an extensive history in application level networking, real-time systems, and high-performance software development.…
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Business Operations Analyst - Strategy
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AI-Native Software Engineer Advisor Senior
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AI-Native Software Engineer
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Summer 2027 Electrical Radio Frequency Engineer Intern- Master's/PhD (Santa Clara, CA)
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Santa Clara, CA · Santa Clara
Applications will be reviewed on a rolling basis. Please apply by December 31, 2026. Note: This position may close early based on application volume or candidate selection.
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GPS Engineer
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Senior HPC Architect / HPC Program Lead
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…The ideal candidate will work closely with engineering teams, application users, IT operations and vendors to solve complex technical problems, provide technical guidance to team members,…
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Summer 2027 Mechanical Engineer Intern- Bachelor's/Master's (Santa Clara, CA)
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Work as a Mechanical Design Engineer of Critical Chamber Hardware of Capital Equipment Product Lines, with following additional responsibilities:
Added 6 mins ago
SW
WATER RESOURCE CONTROL ENGINEER
State Water Resources Control Board
CA
- $6,488 to $12,152 USD / month
Note: This is a repost. If you have previously applied for this position, your application is being considered and you do not need to apply again.
Added 6 mins ago
Sr. Application Security Engineer
American Express Global Business Travel
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We are seeking an experienced Senior Application Security Engineer to join our team in the corporate travel industry. This remote position requires a unique blend of application development…
Added 6 mins ago
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Senior Data Engineer
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- $101,000 to $161,800 USD / year
Our client seeks a Senior Data Engineer to own the governed transformation layer end-to-end. The role will design and build Snowflake transformation layers, migrate legacy SQL views and…
Added 7 mins ago
Sr Lead Software Engineer(AI, Data Cloud)
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Plano, TX · Columbus, OH · Jersey City, NJ
As a Senior Lead Software Engineer at JPMorganChase within Corporate Technology – Chief Technology Office, you serve as a senior individual contributor and technical leader on an agile team…
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Senior Ai/ML Engineer
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Remote, United States
- $180,000 to $200,000 USD / year
…seeking an Artificial Intelligence (AI)/Machine Learning (ML) Engineer to support Condition-Based Maintenance Plus (CBM+) initiatives that improve aircraft sustainment and optimize…
Added 11 mins ago
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Remote Palantir AIP Workflow Engineer
Kforce
Remote, United States
- $140,000 to $170,000 USD / year
Kforce has a client in need of a Remote Palantir AIP Workflow Engineer.
Added 11 mins ago
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Angular - AI Application Engineer
Kforce
Charlotte, NC
- $51 to $57 USD / hour
Kforce has a client that is seeking an Angular - AI Application Engineer in Charlotte, NC.
Added 12 mins ago
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Hardware Development Engineering
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- $106,600 to $142,100 USD / year
Western Digital is seeking a motivated Early Career Photolithography Process Engineer to join our wafer manufacturing team. This role is ideal for engineers who are passionate about…
Added 13 mins ago
Sr. Application Security Engineer
American Express Global Business Travel
Helena, MT
We are seeking an experienced Senior Application Security Engineer to join our team in the corporate travel industry. This remote position requires a unique blend of application development…
Added 13 mins ago
EG
Senior Data Engineer
Eliassen Group
Helena, MT
- $101,000 to $161,800 USD / year
Our client seeks a Senior Data Engineer to own the governed transformation layer end-to-end. The role will design and build Snowflake transformation layers, migrate legacy SQL views and…
Added 15 mins ago
Software Engineer, C++
Path Robotics
Columbus, OH
Added 16 mins ago
Senior Systems Engineer, SDKs, Terraform, & Code Generation
Cloudflare
Austin, TX · Boston, MA · Champaign, IL · Chicago, IL · FL · NY · San Francisco, CA · Washington, DC
…companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by…

Socure

IT Support Engineer

San Francisco, CA, United States

$125,000 to $150,000 USD / year

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Job details

Pay: $125,000 to $150,000 USD / year
Experience: 2-4 years of hands-on IT support experience in a corporate or SaaS environment.
Posting language: English
Posted: Oct 29, 2026

Original job description

WHY SOCURE?

Socure is building the identity trust infrastructure for the digital economy - verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself - keep reading.

ABOUT THE ROLE

As an IT Support Engineer, you are the face of IT for our San Francisco office and a core member of the wider IT team. You will resolve end-user issues across macOS and Windows, keep our collaboration stack (Google Workspace, Slack, Zoom) working, and run the office AV and device lifecycle. You work independently on most tickets, escalate well when needed, and leave behind documentation and automation so the same issue does not come back.

You will be onsite in our SF office at-minimum three days a week and will also be available to provide remote support to the rest of the workforce globally.

WHAT YOU'LL DO

Resolve requests and incidents. Own tickets end to end for hardware, software, access, and collaboration issues, meeting SLAs and communicating clearly with the requester.
Provide deskside and remote support. Support employees at every level, including executives, in person in the SF office and remotely for distributed teams.
Manage endpoints. Provision, enroll, deploy, repair, and retire macOS and peripherals through MDM (e.g., Jamf, Intune), including onboarding and offboarding hardware. Experience with VDI’s a plus.
Support identity and access. Handle routine Okta and Google Workspace tasks: MFA and FastPass enrollment, lockouts, group and application access, and shared drive permissions, following least-privilege and approval requirements.
Support collaboration tools. Troubleshoot Google Workspace, Slack, and Zoom for end users, including account, calendar, sharing, and meeting issues, and escalate platform-level problems with clear detail.
Run office technology. Maintain conference room AV (Zoom Rooms and similar), first-line Wi-Fi and wired network troubleshooting, and coordinate with other IT engineers on escalations.
Track assets. Keep hardware inventory accurate across the lifecycle, from procurement and deployment to return and disposal.
Improve the system. Write knowledge-base articles, spot recurring ticket patterns, and automate repetitive work with scripts or workflows. Propose root-cause fixes, not workarounds.

WHAT YOU BRING

2-4 years of hands-on IT support experience in a corporate or SaaS environment.
Working proficiency in macOS and Windows troubleshooting, including imaging or enrollment, disk encryption, and common application issues.
Experience with an MDM platform (Jamf, Intune, or similar).
Familiarity with Okta and Google Workspace administration at the support level.
Working knowledge of Slack and Zoom administration or end-user support.
Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Clear written and verbal communication. You can explain technical issues to non-technical colleagues calmly and without jargon.
Good judgment on security: you verify identity before granting access and know when to escalate.
Ability to work onsite in San Francisco three days per week and lift up to 50 lbs for equipment handling.

BONUS POINTS

Experience with ITIL practices, Jira Service Management, or SLA-driven support queues.
Scripting in Bash, Python, or PowerShell, or low-code automation (Zapier, Okta Workflows).
Certifications such as Apple Certified Support Professional, Jamf 100/200, CompTIA A+ or Network+.
Demonstrated curiosity and willingness to experiment with AI tools to augment technical problem-solving and streamline IT support workflows.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need an accommodation during any stage of the application or hiring process - including interview or onboarding support - please reach out to your Socure recruiting partner directly.

YouTube https://www.youtube.com/c/Socure | LinkedIn https://www.linkedin.com/company/socure/ | X (Twitter) https://x.com/socureme | Facebook https://www.facebook.com/socure/

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More about this job

Skills

Apple macOS
Microsoft Windows
Google Workspace
Slack
Zoom
Work independently
Documentation
Collaboration
Mobile device management
Onboarding
Troubleshoot
Troubleshooting
Procurement
DNS
DHCP
VPN
Communication skills
Heavy lifting
ITIL
Jira
Bash
Python
Microsoft PowerShell
A+
Network+

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