Summary LOCATION: This position is located in Central Processing in Earnings Operations at 6100 Wabash Avenue, Baltimore, MD 21215.
TOUR OF DUTY: Full-Time, Flextime.
TYPE OF POSITION: Permanent.Duties The position description number for this position is 5C4410/A. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search
This position provides technical assistance and problem resolution services to a wide variety of organizations and other entities. The problems and inquiries presented represent the full range of earnings issues emanating from the Combined Annual Wage Reporting (CAWR) processes.
Responsibilities:
- Investigates and resolves electronic and paper AWR processing problems, delinquent, penalty, earnings and incorrectly prepared/submitted reports which are sensitive, complex and/or beyond their purview for handling.
- Resolves investigative issues which, because of their sensitive nature, could adversely affect IRS/SSA programs and the SSA Trust Funds.
- Assists employers who report electronically in resolving systems, policy and technical problems to enable them to correct and resubmit earnings information originally reported incorrectly.
- Analyzes the nature and source of reporting problems experienced by employers in order to determine the types of issues/information most often requested.
- Performs routine and special studies designed to assess various aspects of the combined AWR process.
- Serves as liaison on wage reporting issues. Reports any problems which may require direct contact with employer(s) because of trends in their reporting.
Qualifications
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Applicants must have 52 weeks of specialized experience at the next lower grade level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
GS-09: Applicants must have 52 weeks of specialized experience at the GS-07 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: preparing comprehensive reports and presentations for management and stakeholders; coordinating and participating in interagency meetings to address complex program issues; developing and implementing training materials for staff on specialized program-related topics for workloads and processes; and interpreting and applying federal regulations, policies and procedures to ensure compliance.
GS-11: Applicants must have 52 weeks of specialized experience at the GS-09 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience includes: conducting detailed analysis of program operations to identify areas of improvement; providing technical guidance and support to staff, stakeholders and external partners; evaluating and recommending changes to standard operating procedures based on best practices; and advising leadership on policy implications and potential impacts to agency operations.
Qualification requirements must be met by the closing date of this announcement.
Applicants for promotion to the GS-9 must have 52 weeks at GS-7.
Applicants for promotion to the GS-11 must have 52 weeks at GS-9.
Time in grade requirement must be met by the closing date of this announcement.Education PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.
Foreign Education: If your transcripts show education completed in foreign colleges or universities, you must also provide documentation that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in a conventional/accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
For GS-9: Master's or equivalent graduate degree, or successful completion of at least two academic years of progressively higher graduate education in a field that is directly related to the position, or LL.B. or J.D. in a field that is directly related to the position.
For GS-11: Ph.D. or equivalent doctoral degree, or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M. in a field that is directly related to the position.
Combining Education and Experience: Experience and education as described above may be combined to meet the minimum qualification requirements. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11.
Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.How you will be evaluated The following knowledge, skills, and abilities are necessary to perform the duties of the position:
- Knowledge of SSA policies, procedures, objectives and automated programs, systems and applications using technology
- Ability to communicate orally and in writing
- Skill in organizing information and present findings in a logical manner
- Ability to evaluate information, recognize issues, develop recommendations, and provide effective solutions
- Skill in performing studies and/or surveys
- Skill in serving as a representative/liaison of SSA, working independently and collaborating with others while contributing to a multi-component workgroup
Applicants will be assessed using the rating criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13094412 How to apply Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
- SSA-45 or Resume
- The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
- Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (ET) on 11/25/2026. Failure to upload any required documents will disqualify your application from consideration.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers at SSA at Careers@ssa.gov.
APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK
SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: https://www.ssa.gov/careers/ivol Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g. your personal computer, etc.).Here is a link to the SSA-45: https://inform.ba.ssa.gov/pdfs/ssa45.pdf
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account. Other information
NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY
Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; Veterans Recruitment Appointments; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Recent Graduates, and Interns) are not eligible for consideration.
This is a bargaining unit position, represented by AFGE, to be filled under the provisions of the SSA/AFGE Merit Promotion Plan. Additional selections may be made within 6 months of the date of the initial selection.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay. Refer to Salaries & Wages for locality pay tables.
OTHER NOTES:
This position is career ladder position leading to GS-11.
Relocation expenses will not be paid.
This position is eligible for telework as deemed by agency policy.
This is a low-risk position. The selected employee will be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.