Program Analyst

Summary LOCATION: This position is located in Central Processing-Portfolio 3, Mid-America Processing Center (MAMPC)

TOUR OF DUTY: Full-Time, Flextime, Alternative Work Schedules may be available.

TYPE OF POSITION: Permanent.Duties Performs complex special studies and projects within the assigned program area, involving review, evaluation, and recommendations for improvement in existing methods, policies, issues, and practices. | Conducts analyses that affect the development of agency policy; identifies and evaluates methods of implementing policy proposals; presents findings to policy makers to aid them in examining complex proposals. | Prepares or coordinates confidential reports and briefing materials for senior management on programmatic and administrative concerns, including sensitive or controversial issues. | Develops and prepares discussion, technical, position and policy papers, briefing notes, and presentations that synthesize complicated information or define, describe, and compare various courses of action. | Develops and prepares discussion, technical, position and policy papers, briefing notes, and presentations that synthesize complicated information or define, describe, and compare various courses of action. | Develops and prepares discussion, technical, position and policy papers, briefing notes, and presentations that synthesize complicated information or define, describe, and compare various courses of action. | Provides technical advice to program components with an emphasis on the interpretation of agency philosophy and objectives, major policy decisions, current problems and trends, and how best to conform to organizational goals. | Reviews and analyzes sensitive correspondence, forwards copies as needed, summarizes for management or staff, and follows up to ensure necessary actions are taken. | Identifies and integrates internal/external issues into office strategies and plans; develops new methods and procedures for implementation in a large organization. | The position description number for this position is 06F1030. A summary of the major duties is listed below. You may also view the full position description on the Agency intranet at the following link: PD Search

Qualifications

Resumes exceeding two pages in length will not be considered.

Visit the 'Required Documents' section below for more information.

Applicants must have 52 weeks of specialized experience at the GS-12 level, or equivalent, which is in or related to the work of the position to be filled and has equipped them with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience should include the following:

• Identifying critical or complex issues and/or deficiencies in operational processes or procedures.
• Adjusting workflow to ensure even distribution of work, expeditious handling of priority or critical projects, and meeting of schedules and deadlines.
• Planning and carrying out special projects or studies.
• Making recommendations to upper management.
• Attending meetings with management to discuss the long- and short-term goals of the organization.

Qualification requirements must be met by the closing date of this announcement.

Applicants for promotion must have 52 weeks at GS-12.

Time in grade requirement must be met by the closing date of this announcement.How you will be evaluated

Applicants will be rated based on the following knowledge, skills, and abilities:

• Ability to communicate orally to obtain, clarify, and convey information.
• Knowledge of SSA programs, policies, and procedures.
• Ability to analyze complex issues to provide technical and administrative advice, guidance, and recommendations.
• Ability to plan, organize, and prioritize work assignments or tasks.
• Ability to organize and convey information in writing.

Applicants will be assessed using the rating criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13097861 How to apply Please follow all instructions carefully.

Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.

Notice Concerning Materially False, Fictitious, or Fraudulent StatementsAnything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.To apply for this position, you must provide a complete Application Package which includes:

• SSA-45 or Resume
• The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
• Additional Required Documents, if applicable (See Required Documents section).

The complete Application Package must be submitted before 11:59 p.m. (EST) on 11/12/2026. Failure to upload any required documents will disqualify your application from consideration.If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers at SSA at Careers@ssa.gov.Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories

APPLYING FROM A PERSONAL COMPUTER OUTSIDE OF WORK

SSA employees may access Internal Vacancies On-Line (IVOL) postings and apply for vacancies from locations outside of SSA (e.g., from home, public computer, etc.). Please use the following link: https://www.ssa.gov/careers/ivol. Be sure to forward the link and other application materials (such as the SSA-45) to an email source accessible from outside of SSA (e.g., your personal computer, etc.).Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process.

The email address is listed only for inquiries about the position or the How to Apply process.To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account. Other information

NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY

Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; and time limited appointments for veterans with a compensable service-connected disability of 30% or more.

Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration.

NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Recent Graduates, and Interns) are not eligible for consideration.

This is a non-bargaining unit position to be filled under the provisions of the Management Officials Promotion Plan. The best-qualified list for this vacancy may be used to fill the same or similar positions in a component(s) under the same Chief. Additional selections may be made within 6 months of the date the best qualified list is issued.

LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.For more information, please visit the OPM 2026 GS Pay Tables by Locality: General Schedule (opm.gov)

OTHER NOTES:This is not a career ladder position; GS-13 is the full performance level.This position is eligible for telework as determined by agency policy.

There is no virtual or remote option for this position.

The selected candidate will be required to report to the geographic location they selected.Relocation expenses will not be paid.

This is a high-risk public trust position.

The selected employee will be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.