Summary IT Specialist (APPSW), PEGA Developer position(s) are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply. Duties This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available. | Vacancies may be filled for up to 6 months after the closing date of this announcement. | Positions filled with applications from this pool will be placed into positions where artificial intelligence duties occupy the majority of the work performed.
Qualifications
Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information.
READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.
Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.
To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Applicants for this GS-14 position must have specialized experience at or equivalent to the GS-13 level or above, which is in or related to the work of the position to be filled, that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT-related experience should include:
- Assisting in the design, development, and maintenance of Pega applications by creating technical rules such as Data Pages, Activities, Data Transforms, Flows, Case Types, and Decision Rules.
- Integrating Pega applications with external systems using REST APIs, SOAP web services, data streams, JSON/XML transformations, and other out-of-the-box connectors.
- Applying Pega's case management lifecycle framework, decisioning, and analytics components to support business solutions.
- Supporting the design and implementation of user experiences using Pega Portals, Skins, Flow Actions, Sections, and other UI components.
- Working within DevSecOps and Agile development methodologies in an AWS cloud environment, including familiarity with DevOps CI/CD pipelines and deploying Pega in OpenShift.
- Utilizing Pega BIX (Business Intelligence eXchange) for data extraction and reporting and applying ETL skills for data integration.
- Conducting data analysis and using ETL and analytics tools or data platforms such as SQL, Kafka, Tableau, and Power BI.
- Demonstrating the ability to quickly learn and apply new concepts, tools, and technologies related to marketing decisioning and analytics.
- Applying strong analytical, problem-solving, and communication skills in a collaborative team environment.
- Some knowledge of Java or other object-oriented programming concepts, Pega robotic process automation (RPA) features.
Applicants for this GS-15 position must have specialized experience at or equivalent to the GS-14 level or above, which is in or related to the work of the position to be filled, that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT-related experience should include:
- Designing, developing, and maintaining Pega applications by creating technical rules such as Data Pages, Activities, Data Transforms, Flows, Case Types, and Decision Rules.
- Integrating Pega applications with external systems using REST APIs, SOAP web services, data streams, JSON/XML transformations, and other out-of-the-box connectors.
- Applying Pega's case management lifecycle framework, decisioning, and analytics components to deliver robust business solutions.
- Leading the design and implementation of user experiences using Pega Portals, Skins, Flow Actions, Sections, and other UI components.
- Utilizing DevSecOps and Agile development methodologies in an AWS cloud environment, including experience with DevOps CI/CD pipelines and deploying Pega in OpenShift.
- Implementing and managing Pega BIX (Business Intelligence eXchange) for data extraction and reporting, and applying ETL skills for data integration.
- Conducting data analysis and leveraging ETL and analytics tools or data platforms such as SQL, Kafka, Tableau, and Power BI.
- Rapidly learning and applying new concepts, tools, and technologies related to marketing decisioning and analytics.
- Demonstrating strong analytical, problem-solving, and communication skills in a collaborative, cross-functional environment.
- Applying knowledge of Java or other object-oriented programming concepts for advanced customizations or integrations.
- Some knowledge of Pega robotic process automation (RPA) features.
Qualification standards and additional information for this position can be found here: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/How you will be evaluated The evaluation you receive is based on your responses to the online assessment questions completed during the application process.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.Information not specifically stated in your resume cannot be assumed.
Information that is copied or restated language from the vacancy announcement or rating criteria will not be considered. If this occurs, you may be found ineligible. How to apply Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the cutoff date of the announcement closing date to receive consideration. The application process is as follows:
- To begin the application process, click the Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59PM (ET) on the cut-off date or announcement closing date.
Announcement cutoff dates:
4/23/2026
4/30/2026
5/07/2026
5/14/2026
5/21/2026
5/28/2026
6/04/2026
6/11/2026
6/18/2026
6/25/2026
7/02/2026
7/09/2026
7/16/2026
7/23/2026
7/30/2026
8/6/2026
8/13/2026
8/20/2026
8/27/2026
9/3/2026
9/10/2026
9/17/2026
9/24/2026
10/1/2026
10/8/2026
10/15/2026
10/22/2026
10/29/2026
11/05/2026
11/12/2026
11/19/2026
11/26/2026
11/30/2026
You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit https://www.usajobs.gov/Help/how-to/application/status/.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers at SSA at Careers@ssa.gov.
Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process. Other information See announcement cutoff dates below under How to Apply.
Additional selections may be made for this vacancy six months from the closing date of this announcement. This Direct Hire announcement may be used to fill the same or similar position in another office.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.