Customer Service Representative

Overview

SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 9,000 people, including more than 2,700+ in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth.

SNF is currently seeking a Customer Service Representative to act as a liaison, provide product and/or services information and resolve any emerging problems that our clients might face, accurately and efficiently. The target is to ensure excellent service standards and maintain high customer satisfaction.

LOCATION: Riceboro, GA

Responsibilities

• Enter orders, process orders, and check order status.
• Handle complaints, returns, and pricing issues by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Assist customers with order discrepancies and requests for information.
• Ensure customer master data is set up or maintained correctly.
• Liaise with and provide support for the regional sales force.
• Responsible for accurate order documentation in imaging systems. Actively participate in all order-to-bill activities to ensure proper entering, shipping, and billing of orders.

Qualifications

REQUIREMENTS:

• Bachelor's Degree - Preferred
• 1-3 years - Proven customer support experience - Required
• Strong phone contact handling skills and active listening
• Ability to adapt/respond to different types of characters
• Ability to multi task
• Superior communication (verbal & written),
• Ability to motivate, prioritize, and organize in a dynamic, fast-paced manufacturing environment
• Positive & proactive attitude with ability to address issues, follow up and implement solutions as required
• Excellent organizational and time management skills
• Strong attention to detail and efficiency in daily work
• Moderate proficiency of Microsoft Office applications and data entry (Word, Outlook, Access, Excel)

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental/Sick Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

• Enter orders, process orders, and check order status.
• Handle complaints, returns, and pricing issues by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Assist customers with order discrepancies and requests for information.
• Ensure customer master data is set up or maintained correctly.
• Liaise with and provide support for the regional sales force.
• Responsible for accurate order documentation in imaging systems. Actively participate in all order-to-bill activities to ensure proper entering, shipping, and billing of orders.

REQUIREMENTS:

• Bachelor's Degree - Preferred
• 1-3 years - Proven customer support experience - Required
• Strong phone contact handling skills and active listening
• Ability to adapt/respond to different types of characters
• Ability to multi task
• Superior communication (verbal & written),
• Ability to motivate, prioritize, and organize in a dynamic, fast-paced manufacturing environment
• Positive & proactive attitude with ability to address issues, follow up and implement solutions as required
• Excellent organizational and time management skills
• Strong attention to detail and efficiency in daily work
• Moderate proficiency of Microsoft Office applications and data entry (Word, Outlook, Access, Excel)

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental/Sick Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.