Job Description and Essential Functions
Department: Maintenance Job Title: Maintenance IT Support Associate
Education Requirement(s): High School Diploma or equivalent
Summary: Provides technical support by diagnosing and resolving hardware and software issues, performing troubleshooting activities, and coordinating resources to complete projects with internal and external customers. Ensures compliance with all safety standards, workplace policies, and regulatory requirements, including SQF.
Essential Functions:
Under the direct supervision of the Maintenance Manager, this role provides comprehensive technical support for both hardware and software systems. Responsibilities include diagnosing and resolving technical issues, performing troubleshooting activities, and coordinating resources in collaboration with internal and external customers.
Serves as a liaison with Corporate IT to ensure alignment and effective communication. Supports the installation and maintenance of network hardware, manages software requests and installations, and provides troubleshooting support for computer-related issues throughout the plant.
Additional responsibilities include working independently and collaboratively on both special and ongoing projects, and supporting production technology needs. This includes setting up and maintaining barcode systems, as well as managing phones, laptops, PCs, and tablets used for production and specialized applications.
Ensures plant communication systems are kept up to date with relevant information. Performs other duties as needed to support business objectives.
Qualification / Requirement:
The ideal candidate is self-motivated and possesses a strong working knowledge of computer software and applications. Demonstrates the ability to effectively collaborate with individuals at all levels of the organization, both independently and under supervision.
Protective Equipment Required: Safety glasses, safety toe shoes, Arc Flash protective wear, earplugs, cut-resistant gloves, hairnet, and beard net if necessary.
Essential Skills:
- Written/Verbal Communications Skills: Ability to communicate effectively with others.
- Computer Skills:
- Proficiency in Windows OS and Microsoft Office
- Knowledge of computer hardware, peripherals, and troubleshooting
- Basic understanding of networks and connectivity
- Experience with software installation and system support
- Ability to support mobile devices (phones, laptops, tablets)
- Familiarity with barcode systems and plant applications preferred
Physical Requirements: This position must meet the physical demands set forth by Occumed through the WorkSteps program.
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.