Coord, Customer Service

The Opportunity

The Customer Service Coordinator receives and processes new and repeat customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies advanced skills to the position within assigned functional area. Duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and generally require originality or ingenuity. Works under minimal supervision.

Key Responsibilities

\u2022Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact.

\u2022Provides pricing, availability, and schedule information within established guidelines.

\u2022Suggests alternative products or services to meet customer needs.

\u2022Obtains resolution of routine customer complaints and issues.

\u2022Serves as a communication link between customers and sales staff to ensure responsiveness.

\u2022Tracks order activity and alerts appropriate staff of any potential delivery problems.

\u2022Tracks warehouse inventories and replenishments.

\u2022Attains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility.

Required Qualifications

\u2022High school diploma required; college degree preferred

\u2022Generally, requires 5+ years of related professional experience with specialized training that may be acquired through vocational training or an Associate\u2019s Degree

\u2022Strong computer skills with Microsoft Office Suite.

\u2022Good verbal and written skills.

Key Competencies

Computer Skills

• Proficient in Microsoft Word, Outlook, Excel, and SAP.
• Ability to quickly learn and effectively utilize new software applications and systems as needed.

Decision Making & Initiative

• Works independently and takes ownership of responsibilities.
• Anticipates potential issues and takes proactive action to resolve them.
• Demonstrates strong initiative and a commitment to continuous learning.

Teamwork & Collaboration

• Supports customer objectives and company initiatives.
• Maintains a positive, cooperative working relationship with colleagues and stakeholders.
• Assists across functions and departments as business needs require.

Planning & Organization

• Establishes priorities and manages multiple responsibilities effectively.
• Sets clear objectives and milestones to achieve desired outcomes.
• Organizes and schedules work efficiently to meet deadlines.

Communication Skills

• Maintains regular communication with customers and sales representatives.
• Provides timely and professional responses to inquiries and requests.
• Effectively shares information and coordinates activities among stakeholders.

Customer & Sales Coordination

• Serves as a liaison between customers, sales representatives, and internal teams.
• Coordinates activities to ensure customer requirements are met.
• Facilitates communication and collaboration between customers and Smurfit WestRock to support operational and service objectives

What we offer:

\u2022 Corporate culture based on integrity, respect, accountability, and excellence.

\u2022 Comprehensive training with numerous learning and development opportunities.

\u2022 An attractive salary reflecting skills, competencies, and potential.

\u2022 A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.