I/T Technician II - Business Analyst

Summary/Objective Smith County Information Technology has an immediate opening for a Full-Time Business Analyst to join our incredible team here in Tyler Texas. We offer the opportunity to apply your knowledge, experience and training in application support while also providing the environment to expand your IT knowledge and skills into new areas. As the first line of support for our customers, you will have the opportunity to invest in an exciting career path that also provides the ability to serve your community, law enforcement professionals, elected officials and other agencies providing critical services. We offer a dynamic team work environment with great benefits, great retirement and the opportunity to make a difference in your community while providing a critical service to the operations of our County Government. If you are looking for an opportunity to work in an environment where technology support is appreciated and valued by the organization, then Smith County Information Technology may be the right place for you. The position is Monday through Friday from 8:00AM to 5:00PM and requires a periodic after hours on call 1 week rotation approximately every 90 days. Our offices are located in downtown Tyler. Duties and Responsibilities

• Respond to customer requests for application support via phone, help desk tickets or meetings
• Work daily with our Courts and Jail staff to resolve issues with Odyssey Enterprise Justice Software
• Provide advanced configuration support for Odyssey and manage security roles
• Manage testing and implementation of software updates for Odyssey
• Maintain ADA compliance with the Smith County website and oversee and manage changes
• Respond to Freedom of Information Requests (FOIA) as needed
• Provide other IT support services in response to customer requests as needed
• Provide on call after hours general IT support on a rotational basis
• Other duties assigned

Required Skills and Abilities

• 3+ years’ experience in Enterprise Justice Software end user support and application configuration and technical support with emphasis in Tyler Technology’s Odyssey platform for both Courts and Jail operations
• Experience in website content management and digital accessibility (ADA) is desired
• Experience in the management of local government software applications as well as FOIA (Freedom Of Information Act) requests and fulfillment
• Experience in end user training
• Basic working knowledge of Windows OS, Microsoft Office, Active Directory, printers and PC networking along with remote support experience
• Ability to work independently on issues, multi-task, track work via a ticketing system and contribute in a fast paced team environment will be crucial to success
• Ability to listen and communicate professionally with our customers creating a positive experience while providing technical support or escalating to other members of our team

Education and Experience Associate or bachelor’s Degree in a related field is desired but not a requirement Licenses and Certifications Relevant IT Certifications such as A+, CCNA are desired.

Benefits

HOLIDAYS Smith County employees enjoy 12 holidays a year. These are:

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Good Friday
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving
• Christmas
• Administrative Day (Employee's Choice)

Each year, Commissioner's Court sets the official holiday schedule.

VACATION LEAVE

1 day earned per month (12 days per year). After 5 years of service, 1 1/4 days earned per month (15 per year). After 10 years service, 1 1/2 days earned per month (18 per year).

SICK LEAVE

1 day given per month. Allowed to accrue maximum of 80 days.

SICK LEAVE POOL

Smith County has established a Sick Leave Pool on a voluntary, contributory basis.

MILITARY LEAVE

Granted up to 15 calendar days per year.

ADMINISTRATIVE LEAVE

Unpaid leave may be granted by Department Head for up to 60 days (over 60 days requires Commissioners Court approval) for purposes of: (1) education that may contribute to the benefit of the County, (2) public service assignment, (3) attending to important personal business.

CITIZENSHIP LEAVE

Provides that employees receive normal pay during period called for jury duty which includes both the jury selection process and, if selected, the time the employee actually spends serving on the jury; serving as a subpoenaed witness; and for the purpose of voting.

FAMILY AND MEDICAL LEAVE

Provides for up to 12 weeks of unpaid, job-protected leave to eligible employees for certain family and medical reasons during a 12-month period, and up to 26 weeks of unpaid leave in a single 12-month period to care for a covered service member with a serious injury or illness.

MEDICAL INSURANCE

Smith County offers a Preferred Provider Organization (PPO) plan to its employees and employees' eligible dependents. The plan is administered by The Health Plan.

DRUG CARD COVERAGE

Employee prescription costs are $10 Copay for Generic, $30 Copay* for Formulary Brand, $45 Copay* for Non-Formulary Brand. Mail service is available for maintenance prescriptions. 90-day max supply retail or mail order. *Mandatory Generic - if generic is available, you will pay the difference between the generic drug and the Brand, plus the Brand copay.

DENTAL INSURANCE

Preventative checkups and cleaning (2 per year) at no cost to employee. Dental work after a $50 deductible per year (maximum of $150 per family) has maximum benefit of $2,000 per year per covered person. Basic services are covered at 80%, major services at 80% and orthodontics (up to age 19) at 50% up to $1,500 lifetime benefit.

LIFE INSURANCE

Up to $10,000 paid for by County. Additional supplemental coverage available at employee's expense.

ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE

Furnished at no cost to employee. Pays 50% of life amount for loss of limb or eye; 100% for loss of 2 limbs or death due to an accident.

RETIREMENT Employees are eligible to retire: after 20 years of service regardless of age, at age 60 with at least 8 years of service or when age plus service equals 75.

DEFERRED COMPENSATION

A payroll deduction savings plan which allows employees to contribute a portion of their salary before Federal taxes - to invest in a tax-favored supplemental retirement program.

For additional benefits information click on the link below:

https://www.smith-county.com/government/departments/human-resources/benefits